Key Achievements;Atlas International Security Ltd• Founding Member of the ICoC Association• Founding signatory of the International Code of Conduct for Private Security Service Providers• Signatory of the ISO28007• Assessor of City & Guilds MSO 8629• Managed worldwide team of Security Operatives, Assessors, Trainers, Procurement and Support Staff as well as 3rd Party Suppliers.• Successful operations based in South East Asia with regional government supportIBM UK Ltd• 3 x Excellence in Service awards (awarded to the top 1% of the company)• 7 x PBC Rating 1 (annual review, awarded to the top 3 to 5% of the company)• As a senior Service Manager within SMB sat on the Accreditation Review Board to review the promotion of Service Managers and Service Coordinators.• Actively participated in the Mentor Process, developing Service Coordinators into Service Managers, and assisting in the development of junior Service Managers• Managed teams of Service Coordinators, Technical Support Teams, Infrastructure Teams, Help Desk, Project Managers, Transition Managers, and New Business Managers whilst liaising and managing 3rd Party Suppliers• Co-Lead on 2 external corporate auditsTrainingRisk & Incident ManagementAccount Management DevelopmentLeadership TrainingITIL FoundationProject Management FundamentalsSMDCPresentation SkillsTeam Building