Pascal Assaad

Pascal Assaad Email and Phone Number

Global COO @ Ericsson | Driving Service Excellence @ Ericsson
kista, stockholm, sweden
Pascal Assaad's Location
Beirut, Beirut Governorate, Lebanon, Lebanon
Pascal Assaad's Contact Details

Pascal Assaad work email

Pascal Assaad personal email

About Pascal Assaad

With over two decades of experience in information technology and telecommunications, I am a seasoned leader and strategist in the managed services domain. As the Global Chief Operating Officer at Ericsson, I manage multiple telecommunication operating companies for Veon, one of the world's largest integrated operators.My core competencies include service management, account management, IT strategy, business development, service delivery, OSS/BSS, cloud solutions, technical transformation, automation and systems integration, and business intelligence. I am passionate about delivering value to our customers, ensuring SLA/KPI compliance, vendor management, service hubs, and P&L responsibility. I also have a strong background in contact center implementation and support, system architecture, disaster recovery, and ITIL. My mission is to drive telecommunication excellence and innovation across the markets we serve.

Pascal Assaad's Current Company Details
Ericsson

Ericsson

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Global COO @ Ericsson | Driving Service Excellence
kista, stockholm, sweden
Website:
ericsson.com
Employees:
128421
Pascal Assaad Work Experience Details
  • Ericsson
    Global Chief Operating Officer (Managed Services)
    Ericsson Apr 2016 - Present
    Beirut District, Lebanon
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  • Ericsson
    Chief Operating Officer (Managed Services)
    Ericsson Sep 2015 - Mar 2016
    Lebanon
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  • Digicel Group
    Regional Chief Information Officer
    Digicel Group Jul 2015 - Aug 2015
    South Pacific
    Digicel Pacific Group Information technology strategical planningIntroduce new technologies across the Pacific markets Apply best practices and standards in service management across all 6 operations
    View
  • Pulsar Consulting
    Managing Partner
    Pulsar Consulting Jul 2013 - Jun 2015
    Lebanon
    Pulsar Consulting provides consulting technology services since 2002 in Latin America and the Caribbean. It is now expanding and bringing the expertise of its specialist to the middle east and Africa.My role is to develop the business in MEA region, generate sales, select the products and offer best of breed solutions to our valued customers.
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  • Digicel Group
    It Director - Consultant
    Digicel Group Apr 2013 - Jun 2013
    Haiti
    The main objective in this last consultancy assignment in Digicel is to help the Digicel Haiti IT management team to streamline the IT department structure, put in place specific measures, KPIs and objectives that will provide more visibility to senior management team on the IT overall performance and eventually drive improvement. Main Achievements:Implemented a new IT Org. structurePut in place a complete IT Service Catalog coupled with a SLA agreed with all business departments (ITIL)Automated KPIs reporting for SLA compliance linked directly to team objectives and part of the team performance reviewRevised main vendors support agreements and new terms agreed .
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  • Digicel Group
    It Director
    Digicel Group Aug 2008 - Mar 2013
    Jamaica
    Position reporting directly to CEO, in a shared services environment, responsible for a large IT department, owning both an OpEx and CapEx budgets. Management of Digicel Jamaica IT Department, providing services to 16 Digicel markets in the Caribbean, the following Teams and services:My main objective at Digicel was to provide best customer service to internal and external customers, lead and manage the team to deliver on projects and operations requirements.Communicate with senior management on operations issues and deliverable while minimizing risk, reducing costs and always keeping an entrepreneurial spirit in introducing solutions for internal and external customers.
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  • Itec Sal It Engineering & Consulting
    Senior Consultant
    Itec Sal It Engineering & Consulting Oct 2001 - Aug 2008
    Lebanon
    Oracle Partner - ERP (JDEdwards) and Oracle BI implementation servicesImplemented different projects in Lebanon and the GCC countries (UAE, Oman) :Financial ManagementSales and DistributionSupply Chain ManagementManufacturingConstruction and Real Estate DevelopmentHuman Capital ManagementCRM and Business Intelligence
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  • Profiles Software
    Software Analyst/Developper
    Profiles Software Jun 1997 - Sep 2001
    Lebanon
    Design and development of a business management software

Pascal Assaad Skills

Mathematics Charging Consulting Planning Confectionery Pmo Call Center Infrastructure Expenses Technical Training Arabic Exadata Highly Focused Sales Location Manages Trend Analysis Cost Oracle Database Lebanon Pacific System Upgrades Finance Structure Vas Performance Tuning Introducing Business Administration Caribbean Contact Centers Pbx Real Estate Oman Product Management Business Requirements Telco Procurement Obiee Management Design Data Transformation Fixed Assets Jamaica Inventory Management Consumer Products Desktop Computers Key Performance Indicators Sms Integration Crm Data Backup Data Mining It Service Management Aid Leadership It Strategy Report Design Alerts Accounting Labels Workflow Human Resources Data Center People Management Training Sessions Networking Languages System Telecommunications Business Services Real Time English Team Leadership Voice Elementary Education Performers Reports Strategy Workforce Management Solution Implementation Inventory Consolidation Budget Management Editing Policy Disaster Recovery Customer Service Great Plains Software Sla Order Fulfillment Solution Enterprise Storage Part Time Project Management Emerging Technologies Reporting Kpi Accounts Payable Capital Pre Sales Service Delivery Call Centers Commercial Real Estate Prepaid Payroll Analysis It Management Written Best Value Delphi Power Systems Property Management Systems Analysis Auto Consultancy Services Information Technology Social Media Voip Retail Operating Systems Applications Business Development Business Analysis Infrastructure Management Resource Management Negotiation Erp Customer Needs Strategic Planning Email Servers Sales Management Customization Pascal Blackberry Opex Change Management Central America Cnet Business Intelligence Avaya Technologies Microsoft Crm Project Planning Kpi Reports Project Sql Governance Contractual Agreements Measurements Audi Bill Payment Dashboard Bi Publisher Mobile Devices Laptops Cloud Computing Boxes Utility Linkedin Internal Audit Cost Engineering Distribution Banking Data Warehousing Software Design Executive Management Broadband Sql Tuning History Interfaces Reviews Gold Food And Beverage Electronics Refresh Gulf Microsoft Sql Server Vendor Management 4g Process Improvement Software Oracle Business Objects Virtualization Jd Edwards Ivr Gsm Preventive Maintenance Profiles Customer Experience Management It Operations Manufacturing Business Object Platforms Invoicing Decision Making Postpaid Budgets Business Strategy Trading Mis French Mrp Unified Communications Solution Architecture Databases

Frequently Asked Questions about Pascal Assaad

What company does Pascal Assaad work for?

Pascal Assaad works for Ericsson

What is Pascal Assaad's role at the current company?

Pascal Assaad's current role is Global COO @ Ericsson | Driving Service Excellence.

What is Pascal Assaad's email address?

Pascal Assaad's email address is as****@****ail.com

What are some of Pascal Assaad's interests?

Pascal Assaad has interest in Economic Empowerment, Civil Rights And Social Action, Environment, Poverty Alleviation, Science And Technology, Human Rights.

What skills is Pascal Assaad known for?

Pascal Assaad has skills like Mathematics, Charging, Consulting, Planning, Confectionery, Pmo, Call Center, Infrastructure, Expenses, Technical Training, Arabic, Exadata.

Who are Pascal Assaad's colleagues?

Pascal Assaad's colleagues are Kathy Y, Shams Raza, James Xu, Mauricio Romano, Pramendra Kumar, Nivedha Mani, Patrick Costa.

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