Brett Dietrich Email & Phone Number

Kansas City, Kansas, United States

A successful nonprofit business administrator with strong organizational, communication, and leadership skills, as well as a deep understanding of nonprofit management principles and best practices.

Prairie Village, Kansas, United States

Mission, Kansas, United States

Wichita, Kansas, United States

Administer and facilitate the principal mission of the corps.Ensure as wide an ownership as possible within the corps structure for the accomplishment of the mission of the corps, through active participation of the corps body in decision-making.Develop an advisory council that is accountable for the fulfillment of the Army’s mission through the decision-making process at the ministry level, and provide policy direction within the corps.

St. Joseph, Missouri Area

Coffeyville, Kansas

1.Responsible for all office and administrative duties involved in operation of the Red Shield service center and supervise staff and volunteers.2.Coordinate and assess all programs, handing the financial aspects in relation to budget and accounting functions.3. Maintain all records and statistical information as required by the Service Extension Department.4. Supervise all casework functions - client interview to granting of assistance and/or referral to other community resources.5. Coordinate all special/seasonal assistance programs as approved by the Service Extension Department. Including but not limited to the Pantry, Christmas Fundraising and Angel Tree/Christmas, Food Baskets.6. Responsible for recruitment, orientation, supervision of volunteers and Advisory Council members to help carry out the work of The Salvation Army in the community.7. Act as liaison between The Salvation Army and the local community and other agencies.8. Present a positive image of The Salvation Army and be available for public relations appearances and service on its behalf.9. Work with Service Extension Director and Field Consultant to develop, maintain, and increase income from the service area.

Cherryvale, Ks

Elder/Overseer, Evangelist, Shepherd, Preacher/Teacher, Equipper

Independence, Kansas

Worked to support IT integrations for Valnet's OSS Systems and setting future direction of their IT infrastructure.

Cherryvale, Ks

All About the Basket, Coffee Cafe ● Cherryvale, KS | Alphahse.com ● Independence, KS• Analyzed business models, services, and support needs for several small businesses (2 – ecommerce, 1 – service-based) in Southeast Kansas. Developed company websites using Wordpress, client-selected themes, and service enhancing plug-ins. Designed to attract and improve sales opportunities for client organizations.

Independence, Ks

• In an agile environment, develop web-based programs to support administration of websites and integration with external entities for online sales companies.• Analyzed, developed, and implemented a package shipping platform for a growing ecommerce organization that’s integrated with industry leading shipping providers for real-time rates, shipping labels and reports.• Provide guidance on migration of legacy environment to a PHP/MySQL environment that provides significant process improvements for high volume customers.• Analyze and develop integration services with external organizations for inventory and sales (orders) on high profile web sales portals.

Raleigh-Durham, North Carolina Area

• Managed scope, effort, interactions, and escalations for several projects within assigned release.• Provided day-to-day support for issue resolution, managing scope change, and providing status through PMOs.

Chester, Va

• Developed and maintained department budget to deliver high quality programs on a minimal budget.• Built and nurtured vendor relationships to support organizational goals and improve organizational processes.• Demonstrated organizational leadership, building and shepherding a team of 12 paid workers and 100+ volunteers in the execution of assigned organizational functions.• Create print, web and video content in support of church services and functions, internal and external promotions, and ministry newsletters and other communications.• Analyze, design, and implement website format and content upgrades and improvements.• Provided daily support and troubleshooting for desktop and laptop users related to hardware, software, network printers, email and mass email campaigns, audio/video integration, and more.• Implemented and maintain automated check-in system for the Children’s Ministry, and collaborative tools like Google Apps, BaseCamp, Evernote, and Office360.

Independence, Ks

• Developed and maintained department budget to deliver high quality programs on a negotiated budget.• Built and nurtured vendor relationships to support organizational goals and improve organizational processes.• Shepherded leadership team through brainstorming and development of a comprehensive corporate vision, and strategic steps (programs, projects, and process improvements) required to realize the vision.• Reviewed operating practices and procedures to determine whether improvements could be made in areas such as workflow, reporting procedures, or expenditures. • Created and maintained church website and multiple channels of broadcast communication.• Organized and directed a team of external and internal members that developed an effective campus build-out plan aligned with organizational vision, goals, and objectives.• Revamped or created the following publications to present information with less clutter and more clarity: weekend program, eNewsletter, message series invite cards, and event promo pieces.• Provided ongoing analysis and implementation of information technology (wireless networks, routers, etc.), telecommunications (wired and wireless) , desktop and server software assessment, purchasing and staff training, computer training, ongoing technical consultation to determine needs as the church infrastructure grew, and troubleshooting software and hardware problems.

Senior consultant, specializing in project management and business analysis of large, complex projects. Drove the completion of systems engineering and enterprise wide implementation projects for Fortune 500 clients, including:• Business Analyst – Compliance Office for PriceWaterhouseCoopers. Documented business processes and workflows to identify and resolve critical control and operational weaknesses. Identified problems, designed improvements, and worked in collaboration with the leadership team to implement process and system solutions.• Release (Project) Manager – Integration of SAP Financials for PriceWaterhouseCoopers. Developed and directed release management organization to partner with business and technical.• Business Project Manager – Open Early Project for H&R Block. Partnered with Program Director to control the project’s scope, requirements, and the implementation timeline. Responsible for all coordination between business organizations and development teams, and created effective web-based training.• Project Manager – Global Web Development Project for PriceWaterhouseCoopers. Rescued a struggling project by validating requirements; analyzing plan; then reengineering the project to ensure accurate accountability of tasks.• Senior Consultant – Release Management for YRC Worldwide. Directed a team in the development of a corporate-wide release management strategy and supporting processes.• Business Analyst/Requirements Manager – CLEC in a Box Project for Sprint/Nextel. Captured and clarified functional requirements, managed the transition of functional requirements to application teams and OSS vendor for creation of system requirements, facilitated interface design sessions, and documented designs.

Greater Atlanta Area

Senior consultant, responsible for planning and managing project at the client site, and identifying and implementing project-specific requirements and customization to a vendor’s operational support system for a major telecommunications company. Effort was a 12-month, $6M project.• Planned and directed activities of a 10 team of analysts on a corporate-wide initiative to align business processes with industry best practices, successfully navigating the challenges of organizational change through education, training, and consensus and team building.• Negotiated and managed customer required changes to vendor’s core system code with the overseas product development team, with focus on successfully fulfilling the stated customer requirements.• Developed and delivered end-user training using multiple channels, including web-based and classroom settings. • Managed the customer relationship and expectations throughout the project and provided presentations of “to be delivered” functionality to customer senior management.

Bonner Springs, Ks

• Coordinated and established policies, procedures and standards consistent with providing optimum service to over 200 customers each year, including a customer care program for improved sales success.• Increased brand awareness and chased new business opportunities to bring in new customers, resulting in increased revenue of 20% year-to-year.• Significantly reduced operational expenses after careful analysis of operational processes, resulting in a savings of more than $20K annually.• Oversaw day-to-day operations including sales, marketing, staff management, payroll, budgeting, inventory control, and physical property maintenance.• Hired, trained, and supervised the work performance of up to 20 full-time and seasonal employees.

Overland Park, Ks

Senior member of enterprise architecture team, responsible for managing cross-functional application architecture, evaluating best-of-breed and best-in-class vendor hardware and software technologies to support implementation of tactical and strategic objectives, and coaching / mentoring team of 5 resources through object-oriented analysis, design and development of enterprise solutions.• Developed the strategic vision and architectural plan for the service assurance and problem management domains that provided a roadmap for achieving near-term and long-term business objectives with focus on reducing redundancies and maximizing integration of disparate legacy, distributed and web-based applications and platforms.• Coached and mentored team through the lifecycle development of a black-box interface testing tool (Java, XML, XSL, Vitria) that supported Windows and Unix-based message testing. Project designed to improve the company bottom-line by over $1M annually.• Led evaluation, selection, and implementation of a web-enabled knowledge-base, self-help tool (Primus) for use within a customer service environment. Responsible for definition of initial rules, scheduling of the rollout and training to internal and external users, and managing the vendor during development and implementation phases.

Greater Atlanta Area

Managed a distributed computing team, staff of 15 and a development budget of $1.5M, through periods of culture change that required flexibility and personal commitment to ensure success. Responsible for creating corporate strategy and defining the incremental tactical steps required to evolve the legacy-based information systems to net-based technologies with a focus on minimal business interruption.• Directed staff of 10 through development and implementation of solutions that resulted in a 50% reduction in communication failures and 30% reduction in processing intervals to improve company performance by 10%.• Responsible for human resource functions of hiring, corrective action, team building, and resource assignments.• Evaluated and selected vendor (off-the-shelf) software and hardware technology packages to support platform evolution. Managed vendor relationship (Vantive, Remedy) during analysis, development, and implementation phases of the projects.• Managed vendor outsourcing agreement for development and delivery of agent-based customer service solutions (C, mySQL) based on the legacy platform. Responsible for development priorities, negotiating prices and delivery schedules, resolving project related issues, ensuring vendor delivery met solution expectations, and distributing solution enhancements and upgrades to remote agents.• Directed staff through object-oriented analysis, design, development and implementation of incremental steps and solutions (Java, C++, Oracle) required to complete the platform evolution. Initial improvements resulted in a 50% reduction in communication failures, 30% reduction in processing intervals and 20% reduction in outsourcing costs.

Greater Atlanta Area

• Coached and mentored team of 10 through development and rollout of a benchmark testing tool that improved the company bottom-line by over $1M annually.• Responsible for administrative functions associated with building and developing team to support corporate initiatives, including hiring, development plans, corrective action, team building, and resource assignments.• Lead analyst for an object-oriented analysis, design and development (Agile) of a distributed, n-tiered solution (VB, C++, SQL) that proactively managed customer service for a customer call center, resulting in reduced inbound calls by 50% during high-volume network events. The $2.8M solution was integrated with network and trouble management tools for a global view of customer impacts and repair activities.• Led and motivated multi-organizational staff on an object-oriented web-enabled solution (Java, EJB, C++, Oracle) to improve circuit provisioning workflow through management of “inbox” processes. Integrated solution with legacy mainframe systems to maintain consistency of data and ensure effective and efficient management of the provisioning processes. Effectively managed customer expectations and directed the completion of tasks to deliver the $1.6M project 5% under budget and on time.• Lead analyst in the implementation of a vendor’s automated network testing tool, including the analysis, design, and integration with legacy systems for flow-through testing. Responsible for developing proof-of-concept and initial test scenarios in an agile development environment, documenting capabilities and results, negotiating solution requirements (sizing and functionality), and effectively managing the vendor relationship on the project.

Tulsa, Ok

Responsible for business process re-engineering in assigned functional area. Documented current business processes, recommended business process changes, worked with technology groups to initiate projects in support of re-engineering efforts.

Overland Park, Ks

• Supervised team on 20+ resources on a process improvement effort involving 8 organizations and 17 applications. Mentored analysts and customers in modeling techniques and facilitated sessions. Business case for recommended improvements identified significant process efficiencies and cost savings of $8M over 5 years.• Lead analyst on full lifecycle development using a formal methodology (waterfall) for a mainframe-based network decision support system (Tandem, SCOBOL, COBOL85, NonStop SQL) in support of real-time network monitoring. Identified project scope, defined hardware and software needs, and worked effectively with multiple organizations to define the platforms, products, and data center requirements of the technical solution. The $15.5M capital project delivered significant customer service improvements.• Led design and development of a mainframe-based operational measurement data warehouse (Tandem, SCOBOL, COBOL85, NonStop SQL, Teradata) that provided network managers with the ability to monitor customer traffic and calling patterns on the company’s network. Developed project deliverables using a formal methodology (waterfall) and managed team assignments on the $1M project that was completed on time and within budget.

Merriam, Ks

Responsible for mining and defining the business needs of the assigned business organization. Prototyped user needs in support of evolving the organization's technology and systems to improve processing throughput,

St. Louis, Mo

McDonnell Douglas - Lead analyst in migration of system from Mark IV to C++Farm Credit Bank - Analyzed and designed new reporting structures to support improved loan decision-making.Union Electric - Callaway Nuclear Facility - Lead analyst and developer on improvements to facilities operational support applications. Lead team of internal (union) employees and external consultants on small and large projects.

Kansas City, Missouri Area

Lead analyst and developer on the Marine Corps Reserved Manpower Management and Pay system. Worked closely with end users to define and design improvements that improved day-to-day workflow and back processing cycles.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

BA in Business Management

Certificate Of Completion, Quality, Management And Technology

1000+ hrs training in Leadership, Management, Technical and Quality

Certificate Of Completion, Computer Programming

Certificate Completion in Computer Technologies