Pat A Brown

Pat A Brown Email and Phone Number

Currently Retired @ Lowe's Companies, Inc.
mooresville, north carolina, united states
Pat A Brown's Location
Albuquerque, New Mexico, United States, United States
Pat A Brown's Contact Details

Pat A Brown personal email

n/a
About Pat A Brown

Tulsa University graduate with BS in Information Systems and experience in all levels of the SDLC, system design and testing, mainframe development, COBOL, COBOL II, JCL, SQL, DB2 and project management.

Pat A Brown's Current Company Details
Lowe's Companies, Inc.

Lowe'S Companies, Inc.

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Currently Retired
mooresville, north carolina, united states
Website:
lowes.com
Employees:
109535
Pat A Brown Work Experience Details
  • Lowe'S Companies, Inc.
    Cashier
    Lowe'S Companies, Inc. Jun 2023 - Present
    Los Lunas, New Mexico, United States
    Proactively complete customers’ cash and credit transactions.
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  • H&R Block
    Senior Support Specialist
    H&R Block Jan 2019 - Apr 2019
    - Advise clients on correct procedures to install application software to create income tax returns.- Explain calculation processes to clients using income tax software.- Document processing discrepancies for escalation to development staff.- Update clients on status of software updates and of tax return filings.
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  • Weight Watchers (Ww)
    Member Support Specialist
    Weight Watchers (Ww) Apr 2016 - Jan 2019
    Overland Park, Ks
    - Retained members through strong verbal communication skills to resolve requests and concerns.
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  • Ups
    Customer Service Representative
    Ups Nov 2015 - Mar 2016
    - Improved customers’ delivery expectations when responding to tracking inquiries.
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  • Time Warner Cable
    Customer Service Representative
    Time Warner Cable Jun 2015 - Nov 2015
    Kansas City, Mo
    - Improved customers’ satisfaction by adding and/or removing services from accounts, trouble- shooting technical issues, or scheduling at-home service in a timely manner.
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  • U.S. Department Of The Treasury
    Customer Service Representative
    U.S. Department Of The Treasury Nov 2014 - Nov 2015
    Kansas City, Mo
    - Improved taxpayers’ relations by providing refund time frames, payments or other tax issues.
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  • Cosentino'S Price Chopper
    Cashier
    Cosentino'S Price Chopper Jul 2014 - Jan 2015
    Kansas City, Mo
    - Increased customer satisfaction in the prompt handling of customers’ cash or credit purchases.
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  • Due To Closing Of Courtesy Dry Cleaners
    Job Transition
    Due To Closing Of Courtesy Dry Cleaners Mar 2014 - Jul 2014
    Kansas City, Mo
  • Courtesy Dry Cleaners
    Operations And Office Manager
    Courtesy Dry Cleaners Oct 2012 - Mar 2014
    Kansas City, Mo
    - Improved business operations through prompt invoice creation, finance handling, and ordering of all necessary supplies, and accounts payable management.- Improved timely delivery scheduled services with efficient back end operations.
  • Centralized Showing Service
    Customer Service Representative
    Centralized Showing Service Dec 2012 - Jan 2013
    Leawood, Ks
    - Increased real estate agents satisfaction by promptly scheduling showing appointments.
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  • Hiring Delayed Due To A Change In Management.
    Job Transition
    Hiring Delayed Due To A Change In Management. Aug 2012 - Oct 2012
    Kansas City, Mo
  • Kmart
    Replenishment/Fashions Associate
    Kmart Dec 2010 - Aug 2012
    Kansas City, Mo
    - Improved customer shopping experience by keeping shelves fully stocked, neat and clean.
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  • Orbund - Student Information Systems
    Admin Assistant / Customer Service / Technical Support / Training / Project Management
    Orbund - Student Information Systems Sep 2011 - Mar 2012
    Overland Park, Ks
    - Increased customer satisfaction by trouble-shooting clients’ urgent concerns through phone calls and live chat sessions.- Improved customers’ experience through inquiries into system problem and issues and creating projects for improvements.
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  • Ge Capital
    Customer Service Representative
    Ge Capital Oct 2009 - Sep 2011
    Merriam, Ks
    - Improved customer experience by promptly responding to their credit card concerns.
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  • Reecenichols Real Estate
    Residential Real Estate Agent
    Reecenichols Real Estate Aug 2004 - Dec 2010
    Leawood, Ks
    - Successfully marketed properties of homeowners for the purpose of attracting buyers.- Successfully sold homes to residential buyers after qualifying and locating suitable properties.
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  • Bed Bath & Beyond
    Cashier
    Bed Bath & Beyond Jan 2009 - Dec 2009
    Overland Park, Ks
    - Improved customers experience by promptly assisting them with cash and credit purchases.
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  • Ruskin Manufacturing
    Documentation Specialist
    Ruskin Manufacturing Oct 2008 - Mar 2009
    Grandview, Mo
    - Improved processing time to create weekly and monthly tracking reports by incorporating Excel formulas.
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  • The Home Depot
    Appliance Specialist
    The Home Depot Mar 2006 - Dec 2008
    Belton, Mo
    - Increased customer satisfaction through probing questions to insure proper selection of appliances.- Maintained plan-o-gram and proper inventory levels through the ordering process.
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  • Dress Barn
    Sales Associate
    Dress Barn May 2005 - Oct 2005
    Kansas City, Mo
    - Increased customer experience by assisting customers with selection of fashionable clothing.
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  • Kohl'S
    Customer Service Representative
    Kohl'S Aug 2004 - Dec 2004
    Belton, Mo
    - Improved customer experience by assisted them with purchases, returns and payments.
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  • After Leaving Payless Shoesource
    Career Transition
    After Leaving Payless Shoesource Jun 2002 - Aug 2004
    Kansas City, Mo
    - Estate Administrator for family member- Training in Visual Basic, Java Script, JSP, and HTML- Education for Java certification (4/04)- Education for Missouri and Kansas Real Estate License (8/2004)
  • Payless Shoesource
    Senior Programmer/Analyst
    Payless Shoesource Jun 2000 - Jun 2002
    Topeka, Ks
    - Worked independently to implement COBOL enhancements of retail production system.- Contributed suggestions towards the implementation of quality programming standards.
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  • Degreed It Professional
    Mainframe Application Development | Project Management | Systems Design | Cobol | Testing | Jcl |Db2
    Degreed It Professional Aug 1976 - Jun 2002
    Tulsa University graduate with BS in Information Systems and experience in all levels of the SDLC, systems analysis and design, testing, mainframe development, COBOL, JCL, SQL, DB2 and project management.
  • Harte Hanks
    Business Analyst
    Harte Hanks Jun 1999 - Jun 2000
    Lenexa, Ks
    - Managed projects from the initial requirements gathering, timeline estimation, writing of specifications, through resource management, production implementation, and technical documentation.- Translated client requirements into technical detailed design while developing coding specifications for programmers’ use. Maintained data entity relationship diagrams (ERD) through the use of VISIO.- Managed programming assignments.- Coordinated development of project with client’s other vendors.- Tracked the progress of projects for the purpose of reporting progress to upper level management, sales and other necessary parties.- Performed as liaison between the Database Development department, client and client’s technical vendors for the purposes of gathering system functional requirements.
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  • Harte Hanks
    Project Manager
    Harte Hanks Aug 1997 - Jun 1999
    Lenexa, Ks
    - Managed the timely completion of development projects for the order direct system, rebate application and marketing databases for various clients.- Added talented members to programming team through thorough interviewing process.- Created performance evaluations of team members.
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  • Harte Hanks
    Sr Programmer Analyst
    Harte Hanks Dec 1996 - Aug 1997
    Lenexa, Ks
    - Increased client satisfaction with the development and maintenance of marketing applications in using COBOL and COBOL II.
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  • Universal Underwriters Group
    Sr Programmer
    Universal Underwriters Group Oct 1995 - Dec 1996
    Overland Park, Ks
    - Recommended purchase of VIASOFT’s reverse engineering tools after representing team during software assessment.- Defined application system to VIASOFT/ Recap to produce system complexity factors in preparation of re-engineering of legacy system.- Performed proactive maintenance and re-engineering on insurance legacy system using COBOL II and the VIASOFT ESW (Existing System Workbench) tool.- Wrote team quality procedures to support department’s SOP (Standard Operating Procedures).
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  • Sykes Enterprises
    Programmer/Analyst
    Sykes Enterprises Feb 1995 - Oct 1995
    Overland Park, Ks
    - Assisted in converting a legacy mutual fund application system from Datacom to DB2.
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  • Atlantic Resource Group, Llc
    Programming Analyst
    Atlantic Resource Group, Llc Jan 1994 - Feb 1995
    Richmond, Va
    - Improved system performance by assisting in the conversion of a legacy Human Resource application from IMS to DB2.
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  • Sprint
    Programmer/Analyst Iii
    Sprint Aug 1989 - Dec 1993
    - Verified all programming components for completeness and accuracy for production installation.- Ensured the success of legacy system replacement by verifying that all existing features were included in newer system.
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  • Sprint
    Programmer/Analyst Ii
    Sprint Aug 1988 - Aug 1989
    Overland Park, Ks
    - Lead team of 6 programmers in rewrite of legacy telecommunication sub-system.- Created SOP (Standard Operating Procedures) for quality control.
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  • Capgemini
    Programmer/Analyst
    Capgemini Aug 1987 - Aug 1988
    Overland Park, Ks
    - Assisted client in maintaining its enhancement implementation using skills of COBOL, Datacom, and VSAM.- Coached others through abend resolution using abend analysis skills.
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  • At&T
    Programmer Analyst
    At&T Jul 1985 - Jun 1987
    Kansas City, Mo
    - Saved IT department $50,000 a year by converting a report system from MARK IV to COBOL.- Applied zero defect enhancements to Accounts Payable system thru the creation of functional design specifications, structured COBOL/COBOL II, MARK IV, and APS (COBOL code generator) coding and testing techniques using IMS DB/DLI, DB2 and VSAM.
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  • At&T
    Computer Technician
    At&T Jun 1983 - Jul 1985
    Kansas City, Mo
    - Successfully met service level agreements by creating and modifying production schedules- Kept production schedules on time by analyzing abended jobs for immediate restart- Analyzed production issues using sysout and abend analysis to resolve problems- Created production job schedules using TSO/ISPF, UCC7 (Automatic Production Control), UCC11 (Automatic Restart/Recovery), JCL, and various IBM utilities.
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Pat A Brown Education Details

Frequently Asked Questions about Pat A Brown

What company does Pat A Brown work for?

Pat A Brown works for Lowe's Companies, Inc.

What is Pat A Brown's role at the current company?

Pat A Brown's current role is Currently Retired.

What is Pat A Brown's email address?

Pat A Brown's email address is pa****@****ock.com

What schools did Pat A Brown attend?

Pat A Brown attended University Of Tulsa, The University Of Tulsa.

Who are Pat A Brown's colleagues?

Pat A Brown's colleagues are Willie Richardson, Sarah Davis, Johnny Webster, Chad Sprinkles, Justin Pitts, Destiny Pringle, Michael Mclaughlin.

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