Svp, Process Design Consultant Ii
CurrentDevelop/deploy automated processes to support routines to comply with specific regulatory requirements. Solutions based on SharePoint and SSRS with Tableau reporting
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@msn.com
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2 phones found area 704
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Patricia A. (Pat) Brown is listed as SVP, Process Design Consultant at Bank of America at Bank of America, a with 250057 employees, based in Charlotte Metro, United States. AeroLeads shows a work email signal at msn.com, phone signal with area code 704, and a matched LinkedIn profile for Patricia A. (Pat) Brown.
Patricia A. (Pat) Brown previously worked as SVP, Process Design Consultant II at Bank Of America and VP, Sr. Business Control Specialist at Bank Of America. Patricia A. (Pat) Brown holds Bs from University Of South Florida.
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Results oriented with proven record of accomplishments. Primary focus on process automation and simplification. Excellent budgeting, cost control, performance management, process improvement, and analytical capability. Proactively coach, mentor and lead others. Experience with frontline and escalation level customer contact in technical support organization. Proven track record meeting or exceeding goals and business objectives.Specialties: Productivity and process improvementContent publishing, Technical writingBudget Planning and ForecastingPeople Management - M1 and M2Staff Development - mentoring & coachingCross group collaborationMergers & Acquistions - team / process integrationOutsourcing/Offshoring/Vendor ManagementRegulatory Compliance controlsTechnical support experience
Listed skills include Program Management, Management, Vendor Management, Project Management, and 22 others.
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Charlotte, North Carolina Area
Develop/deploy automated processes to support routines to comply with specific regulatory requirements. Solutions based on SharePoint and SSRS with Tableau reporting
Charlotte, North Carolina Area
Business Controls & Monitoring Regulations (BCMR)* Process Improvement - automate processes to support proof of regulatory compliance* Governance approvals - develop/deploy custom processes to support routines that comply with specific regulatory requirements. Solutions based on SharePoint.
Charlotte, North Carolina Area
Servicing Data Management and Governance
Seattle, Wa
Volunteer support managing programs and projects to support IT recruiting goals.
Greater Seattle Area
Managed the Language Excellence team in Engineering Excellence. Primary focus of team was to deliver and support best practices for language styles and standards and MSFT technical terminology. Resources published by the team include the Microsoft Manual of Style for Technical Publications (MSTP) and the public Microsoft Terminology Collection available on http://www.microsoft.com/Language/en-US/Default.aspx
Group Manager in online support organization responsible for publication of technical support content. A few key accomplishments while in this role:- Managed content project team jointly tasked with reducing support costs by shifting customer calls to online support. Overall project achieved estimated annual cost savings of $5M and contributed to increased customer satisfaction.- Co-led project to reduce time to develop and publish critical software update documentation. Result was overall 22 day reduction in time to web along with significant annual savings in production costs.- Proven leadership and management achieving excellent and sustained results. Consistently strong team morale as measured by annual employee surveys and manager feedback.
Managed teams of content project managers, writers, editors, Q&A, site managers to produce online techncial support content. Scope spanned all Microsoft products & technologies.
Managed teams of 10-18 FTE Technical Support Engineers in Office support organization.Manager AOCs - scheduling, phone routing, forecasting non delivery activites.
Frontline and escalation level support. Specialty database products (Access and FoxPro).
New support offering - 24x7 support for all PC applications installed at multiple client locations. Database and banking customer specialist.
(now Bank of America) Accounting and Commercial Loan operations.
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Prakash Thati
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Mahesh Jayapal
Colleague at Bank Of AmericaChennai, Tamil Nadu, India
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Ahsan Ahmad
Colleague at Bank Of AmericaDubai, United Arab Emirates
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Walter Kulasinsky
Colleague at Bank Of AmericaArchbald, Pennsylvania, United States
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Brandon Elliott
Colleague at Bank Of AmericaKansas City, Missouri, United States
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Kendal Johnson
Colleague at Bank Of AmericaAtlanta, Georgia, United States
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Rocio Zambrano
Colleague at Bank Of AmericaCarrollton, Texas, United States
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Anna Chaldysheva
Colleague at Bank Of AmericaNew York City Metropolitan Area, United States
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Sreedhar Yeddula
Colleague at Bank Of AmericaNew York, United States
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Olarewaju Olubodun
Colleague at Bank Of AmericaAccra, Greater Accra Region, Ghana
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Quick answers generated from the profile data available on this page.
Patricia A. (Pat) Brown works for Bank of America.
Patricia A. (Pat) Brown is listed as SVP, Process Design Consultant at Bank of America at Bank of America.
AeroLeads has found 1 work email signal at @msn.com for Patricia A. (Pat) Brown at Bank of America.
AeroLeads has found 2 phone signal(s) with area code 704 for Patricia A. (Pat) Brown at Bank of America.
Patricia A. (Pat) Brown is based in Charlotte Metro, United States while working with Bank of America.
Patricia A. (Pat) Brown has worked for Bank Of America, Wycliffe Associates, Microsoft, Ibm, and Barnett Bank Of Pasco County.
Patricia A. (Pat) Brown's colleagues at Bank of America include Prakash Thati, Mahesh Jayapal, Ahsan Ahmad, Walter Kulasinsky, and Brandon Elliott.
You can use AeroLeads to view verified contact signals for Patricia A. (Pat) Brown at Bank of America, including work email, phone, and LinkedIn data when available.
Patricia A. (Pat) Brown holds Bs from University Of South Florida.
Patricia A. (Pat) Brown is listed with skills including Program Management, Management, Vendor Management, Project Management, Technical Writing, Process Improvement, Strategy, and Sharepoint.
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