Patricia A. (Pat) Brown Email and Phone Number
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Patricia A. (Pat) Brown personal email
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Results oriented with proven record of accomplishments. Primary focus on process automation and simplification. Excellent budgeting, cost control, performance management, process improvement, and analytical capability. Proactively coach, mentor and lead others. Experience with frontline and escalation level customer contact in technical support organization. Proven track record meeting or exceeding goals and business objectives.Specialties: Productivity and process improvementContent publishing, Technical writingBudget Planning and ForecastingPeople Management - M1 and M2Staff Development - mentoring & coachingCross group collaborationMergers & Acquistions - team / process integrationOutsourcing/Offshoring/Vendor ManagementRegulatory Compliance controlsTechnical support experience
Bank Of America
View- Website:
- bankofamerica.com
- Employees:
- 250057
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Svp, Process Design Consultant IiBank Of America Feb 2020 - PresentCharlotte, North Carolina AreaDevelop/deploy automated processes to support routines to comply with specific regulatory requirements. Solutions based on SharePoint and SSRS with Tableau reporting
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Vp, Sr. Business Control SpecialistBank Of America Jun 2013 - Feb 2020Charlotte, North Carolina AreaBusiness Controls & Monitoring Regulations (BCMR)* Process Improvement - automate processes to support proof of regulatory compliance* Governance approvals - develop/deploy custom processes to support routines that comply with specific regulatory requirements. Solutions based on SharePoint.
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Avp, Consumer Prod Strategy AnalystBank Of America Aug 2011 - Jun 2013Charlotte, North Carolina AreaServicing Data Management and Governance
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Itrm Program ManagerWycliffe Associates Dec 2010 - Jun 2012Seattle, WaVolunteer support managing programs and projects to support IT recruiting goals. -
Group Manager, Engineering Excellence - Language ServicesMicrosoft Feb 2009 - Oct 2010Greater Seattle AreaManaged the Language Excellence team in Engineering Excellence. Primary focus of team was to deliver and support best practices for language styles and standards and MSFT technical terminology. Resources published by the team include the Microsoft Manual of Style for Technical Publications (MSTP) and the public Microsoft Terminology Collection available on http://www.microsoft.com/Language/en-US/Default.aspx -
Group Manager, Global Online SupportMicrosoft 2003 - 2008Group Manager in online support organization responsible for publication of technical support content. A few key accomplishments while in this role:- Managed content project team jointly tasked with reducing support costs by shifting customer calls to online support. Overall project achieved estimated annual cost savings of $5M and contributed to increased customer satisfaction.- Co-led project to reduce time to develop and publish critical software update documentation. Result was overall 22 day reduction in time to web along with significant annual savings in production costs.- Proven leadership and management achieving excellent and sustained results. Consistently strong team morale as measured by annual employee surveys and manager feedback.
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Content Business Manager, Global Support ServicesMicrosoft 1998 - 2003Managed teams of content project managers, writers, editors, Q&A, site managers to produce online techncial support content. Scope spanned all Microsoft products & technologies.
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Team Manager, Product Support ServicesMicrosoft 1993 - 1998Managed teams of 10-18 FTE Technical Support Engineers in Office support organization.Manager AOCs - scheduling, phone routing, forecasting non delivery activites.
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Support EngineerMicrosoft 1991 - 1993Frontline and escalation level support. Specialty database products (Access and FoxPro).
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End User Support RepresentativeIbm 1989 - 1991New support offering - 24x7 support for all PC applications installed at multiple client locations. Database and banking customer specialist. -
Administrative Assistant IiiBarnett Bank Of Pasco County 1980 - 1988(now Bank of America) Accounting and Commercial Loan operations.
Patricia A. (Pat) Brown Skills
Patricia A. (Pat) Brown Education Details
Frequently Asked Questions about Patricia A. (Pat) Brown
What company does Patricia A. (Pat) Brown work for?
Patricia A. (Pat) Brown works for Bank Of America
What is Patricia A. (Pat) Brown's role at the current company?
Patricia A. (Pat) Brown's current role is SVP, Process Design Consultant at Bank of America.
What is Patricia A. (Pat) Brown's email address?
Patricia A. (Pat) Brown's email address is pa****@****msn.com
What is Patricia A. (Pat) Brown's direct phone number?
Patricia A. (Pat) Brown's direct phone number is +170424*****
What schools did Patricia A. (Pat) Brown attend?
Patricia A. (Pat) Brown attended University Of South Florida, St. Petersburg College.
What are some of Patricia A. (Pat) Brown's interests?
Patricia A. (Pat) Brown has interest in Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.
What skills is Patricia A. (Pat) Brown known for?
Patricia A. (Pat) Brown has skills like Program Management, Management, Vendor Management, Project Management, Technical Writing, Process Improvement, Strategy, Sharepoint, Business Analysis, Leadership, Change Management, Integration.
Who are Patricia A. (Pat) Brown's colleagues?
Patricia A. (Pat) Brown's colleagues are Rodney Nava, Mackenzie Nayden, Amelia Ward, Zaid Khan, Hafid Diouani, Sandeep Kumar, Ma. Kristina Hernandez.
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