• Lead a team of 15 engineers across Australia, delivering IT support to major enterprises.• Focus on ensuring high-quality customer service and meeting SLAs.• Act as an escalation point for complex technical issues and customer concerns.• Coach and mentor team members to enhance their technical and customer service skills.• Foster a culture of learning, growth, and collaboration within the team.• Drive continuous improvement in service delivery to exceed customer expectations.

(Various Sites)Responsible for the day-to-day operations of a Coles Liquor store. Some of my responsibilities include:- REM Budget/Cost Control- Conducting Store Orders/Stocktakes- Building a diverse & high performing team- Create and maintain KPIs for the store- Conduct Business Assurance Audits on Liquor stores within the NSW Area- Interacting with 3PL Teams- Training and Assessment of Store Managers

Responsible for the Payroll Compliance of my Area of 25 Stores and 150+ Team Members. On occasion I am responsible for other Areas, increasing my coverage to over 75 stores and 450 Team Members. - Ensured all Team Members EBAs/Contracts were current, accurate and compliant. - Conduced training for Store Managers on GRIA/Award requirements for themselves/their Team Members.- Conducted period audits and spot checks to ensure that there was no discrepancies for pay for Team Members and ensured compliance. - Ensured all Stores within my delegated area were compliant for internal audits. - Completed spot-check audits in stores on a regular basis.

Assist in the management and leadership of a First Choice Market store to achieve and exceed sales targets, by maintaining an exceptional level of customer satisfaction in a professional sales environment with a positive atmosphere.- Help build a well developed and high performing Team.- Assist with Rostering of Team Members,- Completed payments of invoices for the store.- Monitor store sales performance & take action where required.- Set store objectives for the period and support the Team to achieve these goals.- Receive and dispatch deliveries from the store.- Complete bulk & wholesale order payments.- Assisting Team Members achieve personal & career goals within the organisation.- Complete administrative duties.- All other duties as directed by the Store Manager and Corporate Management Teams.- Assisted Corporate teams rollout and migrate Liquor NSW to a new Payroll system and acted as a support source for the Region.

• Assisted customers with prompt and polite support in-person and via telephone.• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.• Restocked, arranged and organized merchandise in front lanes to drive product sales.• Processed POS transactions, including cash and credit purchases or refunds.• Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.• Work with the Management Team to complete daily counts and maintain funds security to minimize theft and mismanagement risks.

- Acted as the point of reference and SME for Cloud Security. - Rolled out security projects and cloud conversions to clients. - Acted as post-project support for clients.

- Generated reports and updated files and documentation.- Explained technology-related details in easy-to-understand terms to individuals fromdifferent backgrounds and in various job positions.- Consulted via telephone to understand user problems, run through testing scripts, and askprobing questions to locate root causes.- Disassembled computer systems to troubleshoot and resolve hardware issues.- Configured new employee workstations, including all hardware, software, and peripheraldevices.- Drafted whitepapers, user manuals, implementation documentation and support baseentries to reduce customer tickets and customer service expenses.