Pat Caldwell Email and Phone Number
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A seasoned Senior IT Manager with years of experience in delivering world class IT solutions that puts the user’s experience to the forefront. With broad set of skills ranging from IT infrastructure management, systems deployment to IT service management, I have a passion for delivering solutions that provide end users with greater productivity.In my personal life, I’m a husband, father and a grandfather, a real family man. I enjoy exercising and maintaining a healthy lifestyle. I enjoy woodworking, backpacking and most of all study the scriptures. I strive to maintain a well-balanced professional and personal life.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Sr. It Service ManagerMicrosoft Jul 2020 - PresentAtlanta Metropolitan Area
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Sr. Field It ManagerMicrosoft Jul 2002 - PresentGreater Atlanta AreaResponsible for overseeing, managing and implementing IT services and support for Microsoft offices in the southeastern United States. As the key point of contact for all Microsoft IT related functions, I play a key role in local monitoring and optimization of IT site services. With my understanding of Microsoft IT’s strategy and business functions, I deliver customized employee communication and training to enhance employee productivity and effectiveness. I am also responsible for communicating and driving change of IT service offerings via continuous improvement efforts and directed communication back to centralized IT delivery groups.Key Responsibilities• Ensure that the technical infrastructure is optimized to meet business objectives within my geography, acting as a point of contact for business requirements gathering and mapping to available IT services. Ensure that corporate, regional, and site level IT business objectives are aligned.• Assist in prioritization, implementation and support of IT service delivery within my supported geography.• Customize and deliver employee communication and training sessions targeted at improving productivity, IT service adoption and status updates on IT initiatives.• Maintain and monitor on-going support processes for IT issues.• Make recommendations and assist in preparation and approval and tracking of IT budgets.
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It ManagerNavision Software Dec 1992 - Jul 2002• Managed the Information Technology staff and developed strategic imperatives for the corporate IT direction.• Developed and managed the departmental IT budgets for the company’s Canadian and US headquarters.• Responsible for overall administration of Windows NT/2000 network and facility security.• Guided organization’s infrastructure through two relocations, corporate merger and acquisition. Network Administrator/Product Service Consultant (December 1993 – August 1998)Navision Software US, Inc., Duluth, GA• Provided technical consultation for dealer channel for the implementation of a client/server based business management and accounting system. Also provided technical assistance during product implementation on the following operating system platforms: DOS/Windows, Windows 95, Windows NT, OS/2, Novell NetWare, DOS, SCO UNIX, IBM AIX and HP-UX. • Implemented and maintained a Lotus Notes network throughout the organization and implemented and providing technical support throughout a nationwide dealer channel. Duties included database development and Lotus Notes system administration.• Responsible for managing all internal systems operations, including providing hardware and software support for the internal organization and managing a Windows NT/2000 and a Novell NetWare network. Also implemented corporate-wide Internet access with security. -
Ie Systems EngineerShaw Industries Jun 1989 - Dec 1992• Managed Systems Engineering staff and coordinated systems-related projects for more than five manufacturing facilities.• Designed and implemented division-wide computer training program to enhance computer literacy among employees.• Developed custom applications using Microsoft FoxPro for manufacturing and administration.• Developed custom applications such as machine run-efficiency and chemical mixture formulation systems.• Designed and coordinated the implementation of a division-wide Novell network.
Pat Caldwell Skills
Pat Caldwell Education Details
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Engineering Technology
Frequently Asked Questions about Pat Caldwell
What company does Pat Caldwell work for?
Pat Caldwell works for Microsoft
What is Pat Caldwell's role at the current company?
Pat Caldwell's current role is Sr. IT Service Manager at Microsoft.
What is Pat Caldwell's email address?
Pat Caldwell's email address is pa****@****com.com
What is Pat Caldwell's direct phone number?
Pat Caldwell's direct phone number is +167846*****
What schools did Pat Caldwell attend?
Pat Caldwell attended Southern Polytechnic State University.
What are some of Pat Caldwell's interests?
Pat Caldwell has interest in Politics, Science And Technology, Education, Health.
What skills is Pat Caldwell known for?
Pat Caldwell has skills like Cloud Computing, Enterprise Software, Microsoft Technologies, It Strategy, Sharepoint, Program Management, Business Intelligence, Enterprise Architecture, Software Project Management, Data Center, It Management, Project Management.
Who are Pat Caldwell's colleagues?
Pat Caldwell's colleagues are Will James, Emme Ci, Nadina Hafsi, Bahaa Bebo, Szabolcs Grof, Manas Kapoor, Mba, Ms, Simon Kibuka.
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