Patrick Dodd Email & Phone Number

New York, New York, United States

• Consult with SMB clients and C-Level executives about implementation of Apple technology solutions to make their organizations more productive.
• Assist SMB client’s transition into new product technology and troubleshoot issues with networking, storage, and device management.
• Secure high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.

Brooklyn, NY

• Assisted SMB clients, creative professionals, and C-Level executives with account creation and introduction to Apple Business Services and technology solutions.
• Worked with internal team members to aid in discussions around Apple business offerings and best practices around the introduction of Business at Apple to potential business customers.

Brooklyn, New York

• Resolved customer issues/concerns relating to equipment problems, including but not limited to operational, maintenance, and repair aspects of equipment.
• Promoted company products and services to customers through amicable, personal interactions to provide customized solutions.
• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems, or respond to questions.

Charleston, West Virginia

• Managed all day-to-day business operations, including accounting, HR, marketing, sales, and customer support.
• Deployed, optimized, and maintained equipment, computer hardware, and systems software to ensure consistency and quality standards across digital print production.
• Configured hardware and software for multi platform systems including networking infrastructure across multiple workstations.
• Provided technical support and troubleshooting for all internal and customer facing systems and software.

Madison, West Virginia

• Executed on trade show initiatives including planning, logistics, POS, A/V and networking for live demonstrations.
• Managed setup, installation, maintenance, and support of A/V systems and equipment for conferences and online educational events.
• Implemented and maintained system for software deployment using AWS.

Charleston, West Virginia

Dnf, Photography

Education record