Pat Graham

Pat Graham Email and Phone Number

Sr Manager, Integration Support @ MONKEYMedia Software
New Westminster, BC, CA
Pat Graham's Location
New Westminster, British Columbia, Canada, Canada
Pat Graham's Contact Details

Pat Graham work email

Pat Graham personal email

About Pat Graham

I have over 20 years of experience in the Customer service and technical support fields in both face-to-face and contact centers roles. I have an excellent phone manner as well as a command of the English language, both written and oral. I am able to keep composure in high-pressure situations, and work well with limited or no supervision.I am a graduate of BCIT, from the Web development and design program.Specialties: Languages: Python, SQL, PHP, HTML/XHTML, CSS, Javascript, jQueryDatabase: MySQL, MS SQL ServerCMS & Ecommerce: Wordpress, WooCommerce, MagentoTools: Eclipse, Pycharm, NetBeans, PHPStorm, HeidiSQL, PHPMyAdmin, Mercurial SCM, Git, SVNWeb Services: Google Analytics, Google MapsWeb Server: Apache, Nginx, Bind DNSOS: Windows (98/NT/2000/XP/Vista/7/8/10), Linux (Ubuntu / Debian / CentOS), Mac OSXSupport: Phone, Email, ZenDesk, Jira, OSTicket, Request Tracker, Live ChatOther: Fist Aid, Team Leadership, Technical and Customer Support, Inventory Management, Shipping and Receiving

Pat Graham's Current Company Details
MONKEYMedia Software

Monkeymedia Software

View
Sr Manager, Integration Support
New Westminster, BC, CA
Website:
monkeygroup.com
Employees:
32
Pat Graham Work Experience Details
  • Monkeymedia Software
    Sr Manager, Integration Support
    Monkeymedia Software
    New Westminster, Bc, Ca
    View
  • Monkeysoft Solutions, An Ezcater Company
    Integration / Onboarding Manager
    Monkeysoft Solutions, An Ezcater Company Sep 2020 - Present
    Vancouver, British Columbia, Canada
    View
  • Monkeysoft Solutions, An Ezcater Company
    Client Support & Implementations Specialist​
    Monkeysoft Solutions, An Ezcater Company Jul 2018 - Sep 2020
    Vancouver, Bc
    View
  • Adperfect
    Technical Support / Customer Service
    Adperfect Sep 2015 - Jul 2018
    New Westmingster Bc
    Acknowledge, evaluate and resolve customer issuesRespond quickly to new issues and proactively follow up to existing onesTroubleshoot reported issues to determine the root causeEscalate issues to other teams and stakeholders when appropriateWork collaboratively with the client facing teams and customersActively participate in testing of product features and enhancementsTake responsibility for the quality of all tasks and duties executedLearn and thoroughly understand our products and servicesCreate custom SQL queries and reports as needed
    View
  • Utherverse Digital Inc
    Customer Support Representative
    Utherverse Digital Inc Apr 2010 - Jul 2015
    Vancouver, Bc
    Assist users with daily tasks via email, tickets, live chat, or in worldHelp users with billing and payment methodsOversaw marketplace department, including: • Daily real world payouts • In-world currency sales • Fraud investigations • bank account verificationVerify users age and identityFront line technical supportQA Testing
    View
  • Eco Outdoor Sports
    Brand Development Supervisor And Web Store Customer Service Specialist
    Eco Outdoor Sports Dec 2008 - Apr 2010
    Vancouver, Bc
    Update and maintain web based tools and website pagesPrepare, design, and update new seasons items and new brands to the online storeMaintenance of website, and updating internal toolsAssist customers navigate the online store, and place ordersAnswer product related questions via telephone and emailLiaise with vendors and clients to facilitate drop shipmentsLiaise with financial processor for payments, credits, refunds, and fraud screeningResponsible for picking and shipping orders to customersHelp in the retail stores where needed
  • Uniserve Communications
    Customer Service & Technical Support Supervisor
    Uniserve Communications Mar 2006 - Oct 2008
    Vancouver, Bc
    Oversee day to day operation of an inbound contact centerSchedule daily activities and production both on queue and offResponsible for a team of 10 - 15 employeesTake escalations and questions from the front line agentsMonitor calls and emails for qualityTrack agent metrics, such as AHT, schedule adherence, unavailable time, and documentation percentageHave weekly 1-on-1 coaching and mentoring meetings with my team3 month probation & yearly performance reviewsMaintain and update policy and procedural documentation
    View
  • Triple Crown Customer Service
    Risk Management And Online Security Customer Service
    Triple Crown Customer Service Mar 2005 - Mar 2006
    Burnaby, Bc
    Real-time loss prevention and fraud investigationInvestigate risks such as identity theft, money laundering, online check and credit card fraudResponsible for reviewing all newly created accounts and assessing potential risksComparing credentials provided by the clients to involuntary information, for example:• IP addresses, registration keys, and computer fingerprint profilesResponsible for reviewing all rejected online check transactions, and taking appropriate actionsResponsible for approving/rejecting deposit limit increases and handling escalated callsExplain security policies and procedures to irate clients and customer service reps
  • Whiski Jack Resorts
    Telesales Representative/Booking And Verification Agent
    Whiski Jack Resorts Oct 2004 - Feb 2005
    Burnaby, Bc
    Cold called clients to organize personal tours of vacation ownership properties in the USA and CanadaOffered incentives such as vacations, and cruises in order to entice potential clients
    View
  • Pizza Hut
    Assistant Manager
    Pizza Hut Oct 2004 - Jan 2005
    Vancouver, Bc
    Second in line of a $750K Restaurant, 7% profit growthManage over twenty employees directly including pizza chefs, servers, and delivery driversEmphasized the highest standards of quality and serviceMaintaining a minimum of 90% on all 'CHAMPS' reviews Responsible for weekly inventory, delivery drivers, and waste reduction
    View

Pat Graham Skills

Php Apache Jquery Zendesk Customer Service Technical Support Wordpress Javascript Css Web Servers Mysql Linux Team Leadership E Commerce Html5 Html Ubuntu Git Google Analytics Time Management Servers Xhtml Nginx Bind Magento First Aid Mercurial Python Software Implementation Domain Name System Sql Svn Jira Server Management Crucible

Pat Graham Education Details

Frequently Asked Questions about Pat Graham

What company does Pat Graham work for?

Pat Graham works for Monkeymedia Software

What is Pat Graham's role at the current company?

Pat Graham's current role is Sr Manager, Integration Support.

What is Pat Graham's email address?

Pat Graham's email address is ro****@****ail.com

What schools did Pat Graham attend?

Pat Graham attended British Columbia Institute Of Technology, Cariboo Hill Secondary School.

What are some of Pat Graham's interests?

Pat Graham has interest in Computers, Building And Repairing Them, Technology, Learning, Web Development, Outdoors, Snowboarding, Sports.

What skills is Pat Graham known for?

Pat Graham has skills like Php, Apache, Jquery, Zendesk, Customer Service, Technical Support, Wordpress, Javascript, Css, Web Servers, Mysql, Linux.

Not the Pat Graham you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.