Patrick Raftery Email & Phone Number

Santa Monica, California, United States

Led the technical installation and implementation team for a SaaS organization specializing in compliant IT software services for dental revenue cycle management. Successfully deployed and integrated software solutions for dental offices, ensuring seamless operations. Collaborated with cross-functional teams, facilitating working sessions with a focus on.

Led data metric management in DOMO, providing performance insights and driving departmental changes. Conducted hiring through Paycom, interviewing candidates for open requisitions. Developed standardized operating procedures for PMS integrations and played a key role in designing Salesforce CRM changes for improved customer engagement. Managed a dynamic.

Indianapolis, Indiana, United States

Responsible for customer success with various cloud products and technologies. Daily duties include setting up appointments and performing installations. Technical installations include server and workstation configurations with various practice management software. Occasionally responsible for troubleshooting server integration issues for customers.

Indianapolis, Indiana, United States

Engaged contact with customers via phone to support cloud product and technologies. Responsible for supporting all technical support inquiries through remote sessions. This included troubleshooting file directories, virtual printers, hard coding and account change requests. Also required to support claim adjudication issues including subscriber, CAS code.

Indianapolis, Indiana, United States

Primarily, I was responsible for reviewing and processing various Corporate Tax forms. This included IT-20 (Corporate), IT-65 (Partnership), NP-20 (Nonprofit Reports), IT-20NP (Nonprofit UBI), FIT-20 (Financial Institutions), and IT-20S (Small Corporation) tax returns. Additionally, I was part of a team of 2 to approve or deny nonprofit sales tax.

Indianapolis, Indiana Area

Consistently preformed various duties to support the Kitchen Manager. This included prepping food, leading dinner service, and maintaining the quality of food. Occasionally would support in the training of new employees and check invoices daily.

Indianapolis, Indiana Area

I was involved in projects in Colorado to improve site development for toll fiber connections by utilizing CAD prints of developed or permit approved fiber to be buried in roads for cell tower connectivity. Daily duties involved approving or denying dig tickets for excavation requests in multiple states for Comcast, AT&T and Frontier infrastructure.

I worked with a team of four to better identify what the APA could do for undergraduate membership. This included creating surveys, editing proposals, and preforming internal research.

Bachelor’S Degree, Philosophy & Geography, Junior-Senior

Activities and Societies: American Philosophical Association

Associate Of Science - As, Computer Software Engineering

Technical Certificate In Software Development, Computer Software Engineering

Philosophy, Freshman-Sophmore