Patrick Raftery Email & Phone Number

Indianapolis, In, Us

Santa Monica, California, United States

Led the technical installation and implementation team for a SaaS organization specializing in compliant IT software services for dental revenue cycle management. Successfully deployed and integrated software solutions for dental offices, ensuring seamless operations. Collaborated with cross-functional teams, facilitating working sessions with a focus on data-driven change. Provided hands-on technical support, expert troubleshooting, and optimized system performance to minimize software downtime. Mentored and supervised a team of installation specialists, offering guidance and conducting performance evaluations to foster a culture of continuous improvement. Initiated beta programs for operations teams in collaboration with product direction, gathering feedback, identifying areas for improvement, and refining software functionality. Designed escalation pathways from problem entry points, assessment to DRAIN designation for product backlog, sprints, and triage. Leveraged virtual machines (VMs) to create mock training scenarios, conduct error testing, and simulate problems.

Led data metric management in DOMO, providing performance insights and driving departmental changes. Conducted hiring through Paycom, interviewing candidates for open requisitions. Developed standardized operating procedures for PMS integrations and played a key role in designing Salesforce CRM changes for improved customer engagement. Managed a dynamic team of 6, overseeing the integration of various products and technologies. Ensured the success of external customers in the PMS integration success pipeline with our software solutions. Pioneered an ad hoc Beta Outreach program to enhance customer engagement and streamline product releases as part of the Software Testing Life Cycle (STLC). Fostered cross-department communication to effectively resolve customer issues.

Indianapolis, Indiana, United States

Responsible for customer success with various cloud products and technologies. Daily duties include setting up appointments and performing installations. Technical installations include server and workstation configurations with various practice management software. Occasionally responsible for troubleshooting server integration issues for customers.

Indianapolis, Indiana, United States

Engaged contact with customers via phone to support cloud product and technologies. Responsible for supporting all technical support inquiries through remote sessions. This included troubleshooting file directories, virtual printers, hard coding and account change requests. Also required to support claim adjudication issues including subscriber, CAS code, ADA code and clearinghouse registration issues.

Indianapolis, Indiana, United States

Primarily, I was responsible for reviewing and processing various Corporate Tax forms. This included IT-20 (Corporate) , IT-65 (Partnership), NP-20 (Nonprofit Reports), IT-20NP (Nonprofit UBI) , FIT-20 (Financial Institutions), and IT-20S (Small Corporation) tax returns. Additionally, I was part of a team of 2 to approve or deny nonprofit sales tax exemptions by researching exemption eligibility information with the Secretary of State and the IRS.

Indianapolis, Indiana Area

Consistently preformed various duties to support the Kitchen Manager. This included prepping food, leading dinner service, and maintaining the quality of food. Occasionally would support in the training of new employees and check invoices daily.

Indianapolis, Indiana Area

I was involved in projects in Colorado to improve site development for toll fiber connections by utilizing CAD prints of developed or permit approved fiber to be buried in roads for cell tower connectivity. Daily duties involved approving or denying dig tickets for excavation requests in multiple states for Comcast, AT&T and Frontier infrastructure.

I worked with a team of four to better identify what the APA could do for undergraduate membership. This included creating surveys, editing proposals, and preforming internal research.

Bachelor’S Degree, Philosophy & Geography, Junior-Senior

Activities and Societies: American Philosophical Association

Associate Of Science - As, Computer Software Engineering

Technical Certificate In Software Development, Computer Software Engineering

Philosophy, Freshman-Sophmore