Pat Berg Email & Phone Number

Seattle, Wa

Managed the operational performance of a $6M branch, including profit & loss, customer service, inventory management and warehouse operations.

Selected to lead Pacific Northwest’s largest volume store, improve morale and increase market share. Areas of oversight encompassed profit & loss, sales, inventory management, customer service, human resources and team development. Led store, on-line, contractor, installation and in-home sales and business development. • Created and implemented sales strategies and cost control initiatives that exceeded $73.0M sales plan by $3.3M, profit plan by $804K and resulted in Success Sharing of $102K for store associates.• Developed store sales training and in-store marketing programs that increased on-line sales by 43% or $333K, 48% better than the Region.• Increased Contractor sales $800K by developing inventory management and pricing strategy with a key vendor.• Achieved Operational Metric Scorecard of 93%, by ensuring operational excellence was a continual focus, exceeded District average by 25%.• Created customer service culture to improve customer service metrics 20%.

Greater Seattle Area

Brought in to facilitate a complex remodel to incorporate appliance showroom into the existing floor space of 43 stores. Managed the entire process to incorporate blueprint design, showroom layout, developing critical paths and cross functional collaboration across contractors, vendors, corporate merchandising and store management stakeholders. • Planned, organized and communicated process to complete remodels on time and within budget resulting in double digit appliance sales growth.• Facilitated the roll out of a proprietary brand of power tools that changed competitive landscape.

Recruited to build the sales and profit of the $300M Business-to-Business Sales Division consisting of 4 Sales Directors, 15 Sales Managers and 250 account executives. Areas of accountability included sales, sales operations, recruiting and training.• Planned, organized and communicated process to complete remodels on time and within budget resulting in double digit appliance sales growth.• Facilitated the roll out of a proprietary brand of power tools that changed competitive landscape.

Greater Seattle Area

Recruited by VP of US Stores to improve customer service, operational excellence and sales growth. Managed regional operations for 25+ stores and directed the sales and profit of 7 stores with annual sales in excess of $100M.• Created Enterprise Sales Division that resulted in increase market share and profitability, sales increased from zero to $60M the 1st year and contributed to 31% growth in Company sales.• Implemented portfolio and customer management process that increased productivity by 20%.

Seattle

Selected to open the Pacific Northwest Region encompassing 5 states, 28 electronic and appliance super stores with sales of $325M. Recruited and directed the performance of a Human Resource Director, Loss Prevention Director, 5 District Managers and 2,500 employees. Accountable for profit & loss, store operations, budgeting, marketing, customer service, sales, merchandising, human resources, and training.• Directed the opening of 24 stores in 5 new markets (Washington, Oregon, Colorado, Utah and Hawaii) increasing sales to over $325M in two years. Success in these markets resulted in the closing of two major competitors. • Developed inventory control program that reduced merchandise inventory shrinkage to less 0.15% for 1995 and 1996, lowest in the company. Earned the President’s Award for exceptional inventory management and shrinkage control.

Orange County, California Area

Promoted to District Manager of the lowest performing district in the division. Recruited and developed a team of high performing Store and Department Managers that improved morale and customer service resulting in sales growth and improved profit. Directed the sales and profit of 10 stores with sales volume over $225M.• Earned “District Manager of Excellence” award in 1992 and 1994 for sales, net operating profit, customer service, inventory management and talent development.• Developed and implemented a customer service program that resulted in district earning the highest customer service scores in the company.• Developed and promoted 15 team members to the positions of Store Manager and District Manager.

Bs, Accounting

Education record