Pat Berg Email & Phone Number

Seattle, WA

Managed the operational performance of a $6M branch, including profit & loss, customer service, inventory management and warehouse operations.

• Selected to lead Pacific Northwest’s largest volume store, improve morale and increase market share. Areas of oversight encompassed profit & loss, sales, inventory management, customer service, human resources and team.
• Created and implemented sales strategies and cost control initiatives that exceeded $73.0M sales plan by $3.3M, profit plan by $804K and resulted in Success Sharing of $102K for store associates.
• Developed store sales training and in-store marketing programs that increased on-line sales by 43% or $333K, 48% better than the Region.
• Increased Contractor sales $800K by developing inventory management and pricing strategy with a key vendor.
• Achieved Operational Metric Scorecard of 93%, by ensuring operational excellence was a continual focus, exceeded District average by 25%.
• Created customer service culture to improve customer service metrics 20%.

Greater Seattle Area

• Brought in to facilitate a complex remodel to incorporate appliance showroom into the existing floor space of 43 stores. Managed the entire process to incorporate blueprint design, showroom layout, developing critical.
• Planned, organized and communicated process to complete remodels on time and within budget resulting in double digit appliance sales growth.
• Facilitated the roll out of a proprietary brand of power tools that changed competitive landscape.

• Recruited to build the sales and profit of the $300M Business-to-Business Sales Division consisting of 4 Sales Directors, 15 Sales Managers and 250 account executives. Areas of accountability included sales, sales.
• Planned, organized and communicated process to complete remodels on time and within budget resulting in double digit appliance sales growth.
• Facilitated the roll out of a proprietary brand of power tools that changed competitive landscape.

Greater Seattle Area

• Recruited by VP of US Stores to improve customer service, operational excellence and sales growth. Managed regional operations for 25+ stores and directed the sales and profit of 7 stores with annual sales in excess of.
• Created Enterprise Sales Division that resulted in increase market share and profitability, sales increased from zero to $60M the 1st year and contributed to 31% growth in Company sales.
• Implemented portfolio and customer management process that increased productivity by 20%.

Seattle

• Selected to open the Pacific Northwest Region encompassing 5 states, 28 electronic and appliance super stores with sales of $325M. Recruited and directed the performance of a Human Resource Director, Loss Prevention.
• Directed the opening of 24 stores in 5 new markets (Washington, Oregon, Colorado, Utah and Hawaii) increasing sales to over $325M in two years. Success in these markets resulted in the closing of two major competitors.
• Developed inventory control program that reduced merchandise inventory shrinkage to less 0.15% for 1995 and 1996, lowest in the company. Earned the President’s Award for exceptional inventory management and shrinkage.

Orange County, California Area

• Promoted to District Manager of the lowest performing district in the division. Recruited and developed a team of high performing Store and Department Managers that improved morale and customer service resulting in.
• Earned “District Manager of Excellence” award in 1992 and 1994 for sales, net operating profit, customer service, inventory management and talent development.
• Developed and implemented a customer service program that resulted in district earning the highest customer service scores in the company.
• Developed and promoted 15 team members to the positions of Store Manager and District Manager.

Bs, Accounting

Education record