Patcharee Gabrysch Email & Phone Number

Plano

Plano

• Submitting enrollments (standard switch, self-selected switch, move-ins, and move-outs) and processing renewal contracts through theIEnergy platform into Ista• Extensive knowledge reading and troubleshooting transactions (814s, 867s)• Working open call-logs daily to the Transactions Department from other departments, such as separating accounts and resubmitting orders• Working rejected transactions in Ista’s Workspace to ensure quality of contract completion• Monitoring CI Transaction Department Inbox by processing CAC forms for customers by adding new ESIID#s to accounts, as well as emails from various departments• Using MarkeTrak through the ERCOT system and submitting inadvertent loss and gain issues• Extensive knowledge of the Texas deregulated electric industry with regards to ERCOT market rules and structure, regulatory issues, standard business processes, and the EDI standards implemented for communication between market participants• Managing exception reports, correcting customer record/system status, and monitoring trends in work volume• Developing and maintaining knowledge of ERCOT TML and MarkeTrak• Working in the Northeast Market in submitted contracts for dual and rate-ready billing for New York customers, which includes troubleshooting billing and transaction issues• Developing and maintaining partnerships with internal and external customers, including brokers to understand and proactively make decisions that resolve customer issues balancing the needs of customers and organizations

-Provide administrative assistance to the Mid South Regional Sales team-Prepare presentation documents and other correspondence for the department-Develop and maintain excel based reports for department-Handle all incoming telephone calls, take messages and respond appropriately-Handle all internal and external contacts in a professional manner-Maintain all office documents and files; sort and respond to mail-Maintain and order office supplies as needed-Project coordination for department as required

-Provided management and project support for the Associate Director-Provided calendar/meeting maintenance-Provided clerical support that included, PowerPoint presentations; typing memos and other internal documents; creating Excel spreadsheets-Maintained paid time off hours for Team Managers, Coaches, and Senior Representatives-Provided support to the Human Resource Department by scheduling interviews for candidates-Faxed, filed, and copied various documents-Pulled reports and maintained expense reports in Expense-It for Associate Director and Team Managers-Reserved meeting rooms and recorded minutes in various meetings-Completed other projects as assigned by the Associate Director