Arvin Patrick Cada Email & Phone Number

Calabarzon, Philippines

Metro Manila, National Capital Region, Philippines

Philippines

Philippines

Calabarzon, Philippines

• Manages all aspects of the project onboarding process, the assembly of an implementation team(for internal & external resources i.e., client and vendor side), serving as the single point ofcontact clients and.
• Works with each of the group/department involved in the onboarding process and serve as abridge facilitating internal & external collaboration.
• Facilitates all communication between Customers & Business Development in communicatingnew customers or projects to be onboarded.
• Ensures customer satisfaction and wins continued business loyalty through flawless onboarding while also promoting growth, accountability and collaboration within the team
• Responds to onboarding team inquiries, requests, and needs via phone and email in a timelymanner
• Regularly works with and updates the Onboarding team on the project status being tracked in theprocess; skilled communicator between two parties with the end goal of customer satisfaction in mind.

Calabarzon, Philippines

• Help clients plan and achieve their financial goals.
• Make financial product recommendations based on clients needs and objectives.
• Actively generate new clients.
• Provide an excellent and word class customer service.

L4, Global One, Eastwood Palm Tree Avenue, 1110 Quezon City

• Duties and Responsibilities:
• Manage the day-to-day activities and coordinate the integrated operational infrastructure of the Batch & Application Support Shared Services;
• Participate in the development, implementation and administration of unit policies, systems and procedures.
• Identify and resolve issues and risk that can affect client relationship;
• Ensure all operational activities are done accordingly on the specification or process provided and needed by the client.
• Address and resolve basic incidents and requests;

L4, Global One, Eastwood Palm Tree Avenue, 1110 Quezon City

• Duties and Responsibilities:
• Address and resolve basic incidents and requests;
• Log all incidents and requests for tracking and reporting purposes;
• Coordinate to Onshore SMEs to resolve incidents that are beyond the scope of our ability or responsibility;
• Use the appropriate tools for monitoring and logging of incidents and requests;
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress with a consummately.

6796 Ayala Avenue, Corner Salcedo Street, Legaspi Village, Makati, 1200

• Duties and Responsibilities:
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up.
• Provide accurate information and resolutions for escalated and priority cases that need to be done as soon as possible;
• Create a business to business talk with secure and real-time data keeping and recording; and
• Track all the records with the high standard eligibility check.

Laguna Technopark Binan, Laguna Philippines 4024

• Duties and Responsibilities:
• Responsible in the enhancement of production process and engineering;
• Evaluate effective counter measures for the problems encountered in the production line;
• Coordinate with the different division with regards to man, material, machine and method evaluation;
• Ensure all operational activities are done accordingly on the specification provided and needed by the client;
• Execute improvement activities related to manpower, line balancing and mitigation of defect rate;