Arvin Patrick Cada Email & Phone Number

Calabarzon, Philippines

Metro Manila, National Capital Region, Philippines

Philippines

Philippines

Calabarzon, Philippines

• Manages all aspects of the project onboarding process, the assembly of an implementation team(for internal & external resources i.e., client and vendor side), serving as the single point ofcontact clients and coordinating all documentation relevant to the onboarding process.• Works with each of the group/department involved in the onboarding process and serve as abridge facilitating internal & external collaboration.• Facilitates all communication between Customers & Business Development in communicatingnew customers or projects to be onboarded.• Ensures customer satisfaction and wins continued business loyalty through flawless onboarding while also promoting growth, accountability and collaboration within the team• Responds to onboarding team inquiries, requests, and needs via phone and email in a timelymanner• Regularly works with and updates the Onboarding team on the project status being tracked in theprocess; skilled communicator between two parties with the end goal of customer satisfaction in mind.

Calabarzon, Philippines

• Help clients plan and achieve their financial goals.• Make financial product recommendations based on clients needs and objectives.• Actively generate new clients.• Provide an excellent and word class customer service.

L4 , Global One, Eastwood Palm Tree Avenue , 1110 Quezon City

Duties and Responsibilities:• Manage the day-to-day activities and coordinate the integrated operational infrastructure of the Batch & Application Support Shared Services;• Participate in the development, implementation and administration of unit policies, systems and procedures.• Identify and resolve issues and risk that can affect client relationship;• Ensure all operational activities are done accordingly on the specification or process provided and needed by the client. • Address and resolve basic incidents and requests;• Log all incidents and requests for tracking and reporting purposes;• Coordinate to Onshore SMEs to resolve incidents that are beyond the scope of our ability or responsibility;• Use the appropriate tools for monitoring and logging of incidents and requests;• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress with a consummately professional attitude;• Perform server, catalyst back up and other network devices back up as part of service requests;• Provide after hours and on-call support as needed;• Perform other duties as assigned such as AdHoc tasks, weekly and quarterly reports, and BP2B related tasks.• Assign as POC for Tickets Quality Audit and AdHoc tasks scheduling for the team; and• Provide accurate information and resolutions for escalated and priority cases that need to be done as soon as possible;

L4 , Global One, Eastwood Palm Tree Avenue , 1110 Quezon City

Duties and Responsibilities:• Address and resolve basic incidents and requests;• Log all incidents and requests for tracking and reporting purposes;• Coordinate to Onshore SMEs to resolve incidents that are beyond the scope of our ability or responsibility;• Use the appropriate tools for monitoring and logging of incidents and requests;• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress with a consummately professional attitude;• Perform server, catalyst back up and other network devices back up as part of service requests;• Provide after hours and on-call support as needed;• Perform other duties as assigned such as AdHoc tasks, weekly and quarterly reports, and BP2B related tasks.• Assign as POC for Tickets Quality Audit and AdHoc tasks scheduling for the team; and• Provide accurate information and resolutions for escalated and priority cases that need to be done as soon as possible;

6796 Ayala Avenue, Corner Salcedo Street, Legaspi Village, Makati, 1200

Duties and Responsibilities:• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;• Provide accurate information and resolutions for escalated and priority cases that need to be done as soon as possible;• Create a business to business talk with secure and real-time data keeping and recording; and• Track all the records with the high standard eligibility check.

Laguna Technopark Binan, Laguna Philippines 4024

Duties and Responsibilities:• Responsible in the enhancement of production process and engineering;• Evaluate effective counter measures for the problems encountered in the production line;• Coordinate with the different division with regards to man, material, machine and method evaluation;• Ensure all operational activities are done accordingly on the specification provided and needed by the client;• Execute improvement activities related to manpower, line balancing and mitigation of defect rate;• Generate daily, weekly, monthly report for higher leads and clients;• Check and monitor the daily line condition and manpower set-up;• Handle Final Line Motor Assy and 2 testing lines, each line composes of 11 operators and 2 shift leads with direct supervision under my name;• Act as POC for Kaizen compilation and implementation particularly for Clean Room 4 - Toshiba Spin Motors;• Assess line capacity and team schedule based on target numbers of final output per day up to per month; and• Create 4D Report/RCA if there are client or quality issues.