Pat Dawson Email & Phone Number

Boston, England, United Kingdom

Dorchester, England, United Kingdom. (Home Based)

Easton On The Hill, Northamptonshire, United Kingdom

Derby, United Kingdom

Part of Senior Leadership Team working alongside engineers, operations managers and the head of operations (Producibility), leading a small, but dedicated team focusing all things data, from capture & input and at all stages in between including storage, output, reporting & publishing.Responsible for;· Overseeing requirement, build & implementation of bespoke SQL / SSRS database & reporting suite.· Head of data requirements for Trent 700 / 900 and Siemen’s project teams.· Making recommendations on how to improve the quality of data & reporting of key information.· Understanding the requirement(s) & provide better ‘Governance’ (data, business & process rules).· Overseeing daily, weekly & monthly reporting for two business areas.· Reducing the amount of ‘trackers and registers’ and other desktop excel spreadsheets· Documenting processes & creating ownership.· Improving confidence in our own data / reporting.

Loughborough

Looking forward to sharing my skills & experience from a number of different sectors with a great group of colleagues and loyal customer base...

Nottingham

DEALING WITH ALL ASPECTS OF DATA QUALITY & GOVERNANCERole widened to incorporate Data Protection; Leading on operational (SME & RES) DPA queries. Interpreting the requirements of the act & implementing them into an operational environment with a 'common sense' approach.Designed & delivered several e-learning and classroom based training courses.Data append, enhancement & cleanse initiatives across all business areas.Implemented robust rules & criteria around data attributes in order to build new Data Quality measure(s) and report it to all levels of the business. Improvement of Data Quality KPI of more than 3% in 1st year of implementationProviding Internal ‘ Consultancy’ on capturing & using better customer data across the businessHighlighting areas of opportunity, as well as compliance and governance with regards customer data.Introduced improved Data Quality capture process into the EON Residential business.Recommendations on Returned Mail in order to reduce mailing costs, improve the quality of our data in addition to making the process more efficient & less labour intensive.Helped design & implement regular Data Capture Failure/Exception Report Various projects to produce better quality addresses to support colleagues in Field Ops & Metering.Data Quality cleanse, profiling and segmentation exercises to support business in cost efficiencies.Working closely with I.T. colleagues to introduce better validation across all systems and interfaces.Conducted RoadShows / Workshops across different site in the UK to highlight importance & impact of Data Quality (incorporating Who Wants to Be a ‘Data’ Millionaire Quiz)2 day workshop to E.ON TurkeyProvided leadership & support to Direct Report to enable him to become a SME & central contact for e-mail & bounce back requirements for our digital communications. Migrating 1.4m records to be used for SMS contact & 1.6m for e-mail, using new & robust Data Quality rules.

Nottingham

Much of my work at WFS for the last 2 years with my time at Welcome was subject to a Confidentiality/Compromise Agreement and therefore cannot be shared on a public forum such as this. However, I was involved in the design, strategies, deployment & management of the area(s) I was working in, in order to;* Review established procedure, criteria and work undertaken & needed in order to make recommendations for WFS’s Debt Sale process. * Identify, segment & then work non-performing accounts ready for possible Debt Sale.* Provide high level forward flow modelling of above accounts.* Conduct a thorough review of Data Quality to ensure that collection opportunities are comprehensively optimised, providing analysis on ‘Back End’ Data Quality and status of debt and how accounts are flagged within own system.* Support Interim Director of Credit Risk and wider team in placing appropriate segments of debt to a wider panel of DCA’s with an emphasis on understanding and utilising data to drive penetration and collection performance.* Work closely with a specialist third party DCA, ‘micro-managing’ a placement of poor quality/non-performing debt. * Help build and implement a bespoke “Cleanse–Trace–Collect” model in order to initiate a collection performance on that book.* Work with CRA in delivering enhancements to data set of underperforming / non contacted debtors in order to identify areas of credit activity and potential cash performance in addition to improving customer contact and therefore data quality.* Identify areas of concern (and non-compliance) re governance and best practices on Debt Collecting Guide Lines & DPA (returns, balance and reconciliation) and make recommendations to minimise risk and exposure, as well as suggesting and implementing those requirements.* Provide internal collection streams with targeted and newly cleansed data to ensure ‘Dialler Campaigns’ and other collection strategies were maximised.

* Implemented and developed a “Data Quality Manager” role within the company from what was primarily a Marketing function, overseeing and ensuring the quality and accuracy of the data on our system(s), as well as the data and processes used on data capture. In addition, a secondary achievement has been fulfilled which ensures that the DPA and FSA ‘best practices’ regarding data compliance are met. * Responsible for the identification, fixing and signing off on consumer data that did not fit business and data rules on migrated data between legacy and new systems.* Designed and implemented a Data Matching function which compared own data to application data through broker introduced partners / 3rd parties in order to validate details as well as capturing new contact information; resulting in a cash collection of circa 150k and re-activation amount on ‘charged off’ accounts of over £1m per month.* Strengths;+ Data analytical and manipulation skills. + The ability to build queries and write reports, using exception reporting and present conclusions in a concise manner.+ Good communication and team skills.+ Business & ‘operational’ knowledge and contacts to ensure that recommendations and required actions are carried out+ A Logical thinking and a structured approach to working.+ The ability to work independently, within a team and with key sponsors when required.+ The ability to be resilient, have strong organisational skills…as well as being proactive, tenacious and a flexible, business orientated approach.

* Used Experian’s MicroMarketer to produce Financial Mosaic, FSS and Delphi profiles to help segment our data, understanding and insight as well as help compare our active database against 3rd party data for joint ventures, bought in books (of debt) or other external opportunities. This also allowed us to produce Pen Portraits-Customer Profiles which helped our Agencies, Communications and Senior colleagues understand our customers better.* GIS Analysis – using Tactician (a desktop GIS/mapping software tool) to create point, territory, site and thematic maps as well as assign to nearest and distance calculation analysis.* Oversaw and managed the external customer data purchased by Cattles (for it’s WCF, WFS and Dial-4-A-Loan Brands) to ensure that the customer profile was maintained for each brand and all potential leads were maximised.* Key contact for Marketing, liasing with media agency (Brilliant Media) and Credit Reference Agencies (such as Experian, Call Credit etc) and other data suppliers. Restructured cost in way data was purchased and used resulted in a potential of £220k PA being saved. * Implemented and maintained ‘Data Opportunities’ paper, which looked at maximising the use, cost and understanding of all our Customer, Applicant and External data across the brands. This not only covered the current usage of the data but also the volume, potential, compliance, risk, recommendations, test activity, as well as any cost and more important, cost saving to the company.* Built “DriveTime” segmentation matrix for WCF, based on the drive time to one of 13 different Branches across GB, the profile of known sales and the number of competitor sites in the same geographical areas. The introduction of which, changed the emphasis of door-drops and target DM for the brand.

* Headed up and co-ordinated all central Direct Marketing campaigns and test mailings. Spearheaded monthly solicitation of marketing material and customer satisfaction surveys, enhancing selection criteria to help improve and increase customer response, awareness and Branch understanding. * Involved with many aspects of Database operation and maintenance, the development of the database functionality, provision of data for direct mail and research analysis, including copywriting, Comms, DM prep and Campaign Evaluation. * Implemented new procedures to ensure correct handling, measurement and reporting of Goneaways and non-deliverable mail, data/end user problems and customer complaints. * Carried out several customer research programs and focus groups, analysis reports and presentations. Helped ensure that the customer satisfaction rate is maintained by the use of reports, recommendations and presentations to Board level.