Provision of Non Exec services and advisor to SME'sKey Skills:Leadership: Performance management of teams on a local, regional and national level across different disciplines maximising customer experience measured by NPS, financial performance and internal efficiencies. Proven track record in building, developing and motivating teams to performCoaching: Both 1:1 at senior level and on a team basis aimed at improving specific business goals and outcomes by achieving behavioural change in leaders and their teams directly impacting staff engagement, financial performance and customer NPSFacilitator: For group strategy sessions and planning days at all levels to drive tangible outputs, actions and goals which align to the business vision which are measurable and directly impact the key performance metrics the business is looking to driveBusiness Mentor with particular focus on leadership and budget management. I bring to life the financials in the context of the business model and the direct correlation they have in a way that can be easily understoodNon executive director to SME and early stage businesses advising on a wide range of issues and challenges such as market awareness, funding and succession planning. Particular interest in sales and performance management bringing focus and follow up to deliver resultsPublic Speaking: Guest speaker for Entrepreneurial Spark on leadership

Coach to Senior leaders within RBS/Nat West helping them deliver behavioural change within their teams targeted at improving specific business outcomes.

Responsibility for helping improve the experience Commercial Banking customers enjoyed when seeking to borrow money from initial enquiry through to the ongoing banking relationship utilising appropriate customer insight to inform.

Responsible for Business Banking and Lombard Collections and Recoveries Departments. Led and implemented an extensive restructure aimed at maximising efficiency whilst improving the customer experience.

Responsible for the national team of Business Operations Managers undertaking the Self Assurance testing of Commercial Banking aimed at improving overall risk management.

Responsible for the establishment and leadership of the East Midlands team spanning both Business and Commercial Banking customers dealing with customers displaying financial hardship following the economic down turn.

Responsible for the establishment of the East Midlands Property Finance Team for Commercial Banking

Various Relationship Management roles including the Senior role within Derby and establishing a Property and Construction Team

A broad cross section of roles spanning from Branch Banking, Credit offices, Commercial Banking relationship support and office administration