Avi Patel Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Consistently exceeded monthly sales targets by 20%, demonstrating strong product knowledge and customer engagement skills.• Provided exceptional customer service, resolving complex issues and inquiries, resulting in a 95% customer satisfaction rate.• Trained and mentored new staff on sales techniques and product features, contributing to a more knowledgeable and efficient team.

Toronto, Ontario, Canada

• Resolved over 200 user support requests monthly via ServiceNow, achieving a 95% satisfaction rate and reducing resolution time by 25%.• Installed, configured, and secured 100+ computer systems and peripherals, enhancing operational efficiency for 300+ users.• Managed user access in Active Directory and Azure, ensuring seamless access control for over 300 users.• Utilized Microsoft Intune to secure and configure 100+ devices, significantly boosting overall system… Show more • Resolved over 200 user support requests monthly via ServiceNow, achieving a 95% satisfaction rate and reducing resolution time by 25%.• Installed, configured, and secured 100+ computer systems and peripherals, enhancing operational efficiency for 300+ users.• Managed user access in Active Directory and Azure, ensuring seamless access control for over 300 users.• Utilized Microsoft Intune to secure and configure 100+ devices, significantly boosting overall system security.• Diagnosed and resolved hardware and software issues, reducing system downtime by 40%.• Improved system efficiency by 20% through testing and optimizing workstation images and software.• Delivered end-user training on software applications, decreasing help desk tickets by 20%. Show less