Network Support Engineer
Current• Planned and conducted project kickoff meetings, scheduled tasks, defined project scope, facilitated technical/operational requirements identification, developed detailed project plans, estimated project budgets/anticipated savings, and established frameworks for ongoing project management.• Leveraged expertise in IPv4 and net masks to configure accurate network settings, ensuring optimal performance.• Supported decommissioning and provisioning projects by decommissioning hardware, installing new devices, and cabling.• Executed smart-hand requests by power cycling devices, inspecting cabling, swapping out failed components, upgrading hardware, testing copper and fiber cables, and handling storage media.• Resolved network configuration issues by configuring IP addresses and net masks and using tools like ping, ssh, tcp dump, telnet, and traceroute, significantly improving system stability and reducing downtime.• Led complex fiber cable runs, enabling quick deployment of server and switch connectivity.• Applied knowledge in fiber optics technology and safety protocols to handle LC, MPO fibers, and SFP/QSFP transceivers, ensuring optimal performance and minimizing risks.• Scheduled regular remediation visits to address issues reported through audits, ensuring the cage remained in good condition.• Enhanced process flows and problem resolution by tracking customer interactions and managing escalations.
