Arpit Patel Email and Phone Number

Effectively managed the infrastructure of 600 customers within a single-tenant architecture using Terraform, Vault, and Consul to ensure secure and scalable deployments.Automating routine tasks with Python and Shell scripting saved the CloudOps team over 200 hours annually by reducing manual overhead and streamlining processes.Implemented a Python-based automation process utilizing Jenkins and Kubernetes CronJobs to generate Sorryapp notices from incoming Opsgenie alerts; reduced manual processing time by 40 hours monthly, enhancing operational efficiency.Developed and deployed a large-scale cloud disk optimization automation using Ansible, in collaboration with the team. This initiative reduced disk sizes by 40% and yielded an annual cost savings of $8 million for the SaaS platform.Developing and managing automated disaster recovery for 600 GCP projects, including periodic snapshotting and automated restore capabilities.Spearheaded proactive monitoring and incident response strategies to optimize system uptime and reliability. Implemented robust monitoring solutions using PromQL to create effective dashboards and metrics, minimizing false positives and reducing service disruptions.Established standardized incident response protocols, achieving a 99.68% system availability rate through effective incident management and root cause analysis.Conducted comprehensive security audits across cloud infrastructure, identifying and mitigating 15+ vulnerabilities that reduced potential breach exposure by 40% and enhanced overall system integrity.Led the development of comprehensive documentation and alert runbooks to establish best practices for cloud infrastructure management and maintenance.Collaborate closely with QA teams to maintain high availability of test systems. Work closely with the CloudOps team to troubleshoot and resolve any automation issues during deployment.

Member of Support Engineering team for @fluentd and @fluentbitHelping customers to onboard Fluentd and Fluentbit in large-scale infrastructure.Solving Architectural issues like memory leaks, CPU spikes, latency, and reliability.Reproduce customer reporting issues and bugs, also coordinating with developers for bug fixing.Partnered with Developers on validating features, improving documentation, and helping to improve product quality.Facilitating weekly meetings with Customer and Support team, discussing prioritize tickets, enhancements requests, etc.Supporting level 1, 2, and 3 tickets to our clients. Also, testing new features and coordinating with the developer team for bug fixing. Work with a Solution engineer to run benchmark testing, consultation, and creating documentation.Manages/leads a team of 3 and closely works with our clients and Solution engineersTechnologies- Linux, Windows, Kubernetes, Docker, and Kafka- AWS, GCP, and Azure- Vault and packer - Configuration management like Ansible and Puppet- CI/CD developed for Fluentd - Github -> Jenkins -> Ansible -> Fluentd/Fluentbit- Prometheus, Garfana, Elastic, Kibana, Splunk, Loki, and Coralogix. - Bash and Python scripting to automate the simple task for testing.

Solid understanding of infrastructure services of Microsoft Azure, AWS and GCPSolid knowledge of switches, routers and security devices.Expertise of LAN and WAN configuration and troubleshooting.Expertise of Microsoft Azure IAAS services like vm, vnet, VPN gateway, NSG, azure backup, azure file sync, vnet peering, scale set, azure load balancer, application gateway, DNS zone and disk.Building vpn with multiple tunnels connected for vpn failover, managing routing, centralized administration of remote vpn users using various authentication methods like active directory and oktaOffice 365 administration, identity management and Azure single sign-on using Azure AD connect. Monitoring network devices using IP Switch and ZabbixActive Directory, domain controller, configuring multi-domains forest environment, building trust relation between domain tree and forest. Windows services DFS namespace and replication, WSUS using GPO, print server, RDP licensingExperience supporting and testing LANs, VLANs, WLANs, VPNs, and DHCP servers.Managing and maintaining Palo Alto next-generation firewall including PA200, PA220, and PA500 (VPN, Global Protect, URL Filtering, VR, PBF, and Content-ID) Configuring firewall and SD-WAN using SRX110, SRX220, SRX300, SSG5, SSG10 (screenOS), FortiGate 50, 60, 80, 90, Cisco ASA 5505, 5510, 5506, and 5508Configure and managing Cisco catalyst 2960, 3560 meraki cloud-managed switches.Layer 2 protocols STP, Ether Channel, Aggregation, and Port securityCisco wireless solution including aironet 1800/2800 and LAN controller 3504Deployed highly available VMWare infrastructure ESXi 6/6.5, vCenter server, vMotion, and VMWare update managerDesign and enterprise backup solution using Veeam, Symantec and Azure backupNetApp FAS system using advance root partitioning, disk management, failover group, auto support, and lifsONTAP, Dell Equallogic, FreeNAS, iSCSI, SAN, SMB, CIFS and NAS configuration