spearhead sales efforts in Canada, leveraging market insights to identify and pursue new leads through cold outreach strategies. I've effectively promoted and sold products and services, prioritizing customer needs through adept negotiation skills. Ensuring top-tier operational customer service, I've maintained proactive communication with clients, continually refining strategies based on market feedback and collaborating cross-functionally to achieve and surpass targets.

As an accomplished Operations and Business Development Manager, I have a proven track record of success in overseeing over 250 employees, managing inbound and outbound activities, and optimizing operations. At Chirag Gems, I streamlined operations and reduced manufacturing costs by 20% through efficient utilization of workers, equipment, facilities, materials, and outsourcing. I also implemented policies and standard operating procedures, managed quality, customer service, and logistics, and delivered positive customer experiences. With technical expertise in IT tools, including SQL, Java, Selenium, Microsoft Office products, Zoho CRM, and ERP systems, I consistently identify areas for enhancement and implement measures to ensure compliance with regulations and company policies. Moreover, I represented the company's operational efficiency and capabilities to local and international clients and business associates.

Provided multicultural business consulting solutions and strategies for capital raising, market positioning, risk analysis, and marketing expansion for companies across three continents.

Collaborated in designing, developing, and implementing a WMS module within an ERP system using Microsoft Access, SQL server, and VB.NET technologies, with a focus on inventory control, real-time monitoring, and pricing adjustments, while maximizing efficiency and ease of use for Sales and Manufacturing teams.

As a software developer, I designed and developed Piping database software, participated in ideation talks, and experienced various SDLC phases to create efficient and maintainable code.