Heena Patel Email & Phone Number

Research Triangle Park, Nc

Promoted to provide strategic leadership and technical direction for a multimillion-dollar IBM Cloud on VMWare Solutions enterprise level product line. Lead Cloud Development, Security and Compliance, and Quality Assurance/ Test Teams in US, India, and China. ✔ Transformed development teams and processes from Waterfall to Agile.✔ Grew IBM Cloud revenue 300%.✔ Achieved PCI Security Compliance and SOC2 compliance for the first time on new managed offering launched to market.✔ Built development/Test Automation team in India to enhance follow the sun coverage/reduce costs. Responsible for running IBM Cloud on VMware Engineering, DevOps and Security & Compliance.

Rtp, Nc

Selected to lead strong architecture, design and development teams tasked with translating business and market needs to enhanced portfolio with rich feature sets and bring new offerings to market.✔ Exceeded Enterprise Customer requirements for AT&T, BNPP, Amadeus, Bank of America, and others. Launched first Managed IBM Cloud Shared offering to market. ✔Delivered 7-8 high quality, comprehensive, and integrated development releases per year with 100% on time delivery.

Rtp, Nc

Chosen to lead Cloud Support Transformation Initiatives to drive business, climate, innovation, and social aspects of IBM’s business. Served as a liaison between technical and business teams to reduce turnaround time for clients. Technical advisor to Senior Vice President with worldwide organization of >1500 people to help drive cohesive and results driven culture and processes.✔ Established new serviceability items around client self-sufficiency. Improved logging/tracing, product documentation, and social engagements with clients. ✔ Awarded Outstanding Technical Achievement (OTAA) award for Technical Migration Guide publications across numerous IBM Middleware Products that played a key role in reducing support issues saving ~$600K in revenue. ✔ Key member of IBM Corporate team that launched the first of its kind “earn as you learn” New Collar Apprenticeship Pilot Program offering career opportunities for candidates without a traditional education or career path. Evaluated and recruited first 5 IBM New Collar candidates. ✔ Launched collaborative education program between IBM and Wake Tech Community College. Sourced $50K grant and brought classes from local universities onto the IBM RTP site.

Rtp, Nc

SENIOR DELIVERY MANAGER AND CLIENT SUPPORT MANAGER (2010-2014) Selected to turnaround customer support for the Connectivity Product portfolio. Managed development of IBM RDZ product one of IBMs biggest drivers of revenue. Led multiple teams across locations in the United States, India, China, and Europe.✔ Improved software engineering processes using modern Agile methodologies, continuous integration, and test-driven development. ✔ Integrated technical and support teams to develop a converged product road map. Merged overlapping field requests to drive faster feature availability.✔ Reduced response time of customer issues from 3-5 days to less than 2 days.✔ Improved IBM Legacy portfolio Net Promoter Score (NPS) by 25-30%.

North Carolina, United States

SENIOR SOFTWARE DEVELOPMENT MANAGER (2008 – 2010)Managed three different development teams that developed Rational Director on System Z product offerings. Developed a scalable, enterprise strength offering that could be clustered and scaled. Transformed development teams and processes from Waterfall to Agile increasing releases from 1 to 4 per year with higher quality and improved customer satisfaction.

North Carolina, United States

Served as a Software Developer and Team Lead for IBM WebSphere Application Server product stack (1999 – 2005); Software Development and Test Manager for IBM Lotus Notes and IBM Sametime Products (2005-2008)

Bachelors, Computer Science

Bachelors, Analytical Chemistry