Jay P. Email & Phone Number

North Carolina, United States

Client: Cisco> Responsible for Tier III technical support of Information Security technologies providing expert problem analysis and resolution in a timely manner.> Working on Incidents in Checkpoint, Juniper SRX, Juniper Netscreen, Fortinet Firewalls and Tipping Point devices.> Responsible for network security support with incident ownership ensuring proper incident management with service level agreement requirements.> Assisting peer Engineers to troubleshoot issues including firewall failover, power supply failure, disk failure, health check failure, validating SNMP alarms, hardware replacement, high CPU utilization, end user connectivity failure and resolve tickets into remedy tool as per service level agreement.> Ability to quickly understand and triage customer issues, work alone or with other teams to resolve issues in a live environment.> Responsible for data collection of firewall issues as point of contact to the vendor to begin problem investigation/resolution of the issue. For instance, root cause analysis, software bugs, abnormal behavior, advance debug analysis, core dumps, firewall policy installation failure.> Involve in troubleshooting with the whole network team during Network outages to isolate the problem and work towards providing root cause.> Worked on Wireshark and TCPDump to analyze and capture traffic flow.> Create Methods of Procedure for production network changes by conferring with vendors and peers.> Reviewing, analyzing and creating Network Change Documents and accordingly implementing all changes in the network during maintenance window.> Responsible for managing Juniper SRX firewalls consisting of SRX 3560, 1400, 550 using CLI and/or Junos Space Security Director for management.> Work with onsite Engineers and guide them with the process to replace the faulty equipment.> Involved in weekly Juniper/Netscreen IDP Signature updates to latest version in APAC, AMRS and EMEA regions.

Gujarat, India

> Maintaining framework to ensure that information security policies, technologies and processes arealigned with the business regulations of the clients. > Provide timely troubleshooting measures for all of our customers to ensure a satisfactory resolution is provided, including third parties. Configure, Support, update and install McAfee IPS and DLP systems, Checkpoint and Fortigate Firewalls, VLANs, switchport configuration, layer two networking, and QOS> Works closely with network services teams to ensure proper integration with networking infrastructure> Involved in configuration and management of different Layer 2 switching tasks, which includes address learning, efficient switching etc.> Managing different firewalls and their security policies using Check Point firewalls via Provider-1/Smart Console, R76+ and R77 Gaia.> Worked on Check Point VSX with firewall virtualization and Tipping Point IDS/IPS and SMS Management server.> Auditing and analysis of the rule base of the Checkpoint firewalls, remediation of the rules with ANY in the service fields and ensuring that no shadow rules existence.> Configured network using routing protocols such as BGP, EIGRP, OSPF and troubleshooting L2/L3 issues. Configuring Switches with: VLANs, Trunking, VTP, TCP/IP, SNMP, FTP, TFTP.> Implementation of network changes and port requests on day to day basis on firewalls.> Responsible for day to day management of Fortinet firewalls, checkpoint firewalls, traffic management and monitoring Using Forti Manger.> Using advanced troubleshooting features such as TCPDUMP, FW Monitor, Packet Capture sniffing and export them using CLI and Wireshark as well as debug on the appliances for network connectivity issues.> Designed and implemented B2B site to site and SSL VPN solutions utilizing Cisco ASA 5520 firewalls allowing business partners and sales and marketing groups secure redundant high-speed access to the corporate applications and services.