Jhanvi Patel Email & Phone Number

London, Ontario, Canada

• Actively involved in all aspects of the application/system support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document, and communicate• Create and maintain documentation relative to the support of the application and supporting software components• Follow escalation procedures to resolve incidents, problems, or known errors in a timely manner• Work closely with subject matter experts where applicable to resolve technical problems and incidents• Provided Onboarding and Technical Training to junior staff• Worked with different functionality of the website such as POS, Add to Cart, Product configuration, Pricing as well as internal software and tool• Tools I worked with: ITSM ticketing system, Jira, GitHub, SQL Developer, Dynatrace, Splunk, SAP • Provided technical On Call Support for E-Commerce website

London, Ontario

• Analyzed requirements and end-user stories for a dynamic database-driven website• Participated in designing and delivering test cases, test strategies, and test scenarios• Worked in an agile environment while actively developing use cases, Requirement Traceability Matrix, manual and automation test cases for testing• Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, requirements validation, regression testing, negative testing, error/bug retests, and usability• Performed cross-browser testing: Chrome, IE, Firefox, Safari• Completed user acceptance testing for projects• Reproduced and reported defects in JIRA• Ensured test coverage of all the requirements mentioned in the Business Requirement Document• Delivered thorough QA testing reports that determined product quality and release readiness• Proactively involved in an agile team, engaged in standups, sprint planning, and provided inputs to the team to improve the test process

Gujarat, India

Part of the development team, Level 1 support for walk-in clients.Technology: .NET, HTML, CSS

Ontario College Graduate Certificate, Information Security Management

- Possible ways of exploitations - Planning for disaster management - Switch and Router configuration

Ontario College Graduate Certificate, Computer Programming, Specific Applications, 3.46 / 4.20

- Automation testing - Tools: Jmeter, Sikuli, Selenium - Non-functional testing - System Analysis and design

Bachelor'S Degree, Computer Engineering, 7.6 / 10.0

As a final year project, we created an AI algorithm which is working as Bat's behavior and predict the next value on the base of previous.