Jhanvi Patel Email & Phone Number

Trenton, Ontario, Canada

Role Overview: Lead and coordinate a team of associates to deliver exceptional customer service, manage a well-stocked and organized sales floor, and maintain a safe and clean environment. Strategically plan and execute tasks based on workload and customer traffic.Responsibilities:Customer Service: Deliver outstanding service by greeting customers.

Ontario, Canada

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Monitored phone calls to provide feedback and coaching.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.

Ontario, Canada

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Belleville, Ontario, Canada

• Utilized Microsoft Excel to generate reports and graphs based on complex datasets
• Analyzed data trends and created visualizations for management review
• Created SQL queries to extract data from multiple sources for reporting purposes
• Collaborated with other departments to ensure data accuracy and integrity
• Created visual representations of data with charts, graphs or infographics
• Developed and maintained databases to store, track and analyze customer data

Anand, Gujarat, India

• Produced monthly reports using advanced Excel spreadsheet functions.
• Utilized data visualization tools to effectively communicate business insights.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Used statistical methods to analyze data and generate useful business reports.
• Identified, analyzed and interpreted trends or patterns in complex data sets.

Education record

Bachelor'S Degree, Information Technology, 8.5

Activities and Societies: TechFest handlingAll technical activities where held in TechFect