Jhanvi Patel Email & Phone Number

Trenton, Ontario, Canada

Role Overview: Lead and coordinate a team of associates to deliver exceptional customer service, manage a well-stocked and organized sales floor, and maintain a safe and clean environment. Strategically plan and execute tasks based on workload and customer traffic.Responsibilities:Customer Service: Deliver outstanding service by greeting customers, assisting with product inquiries, resolving issues, and promoting products.Task Management: Oversee and assist with Customer Availability Process tasks, including section work, capping bins, and stocking picks. Ensure timely completion of price changes and feature sets.Merchandising: Supervise modular completion and support sales floor coverage, recovery, and zoning.Safety & Cleanliness: Ensure adherence to safety policies, complete safety sweep logs, and maintain a hazard-free environment.Team Development: Manage associate breaks, train, coach, and provide feedback to enhance team performance.

Ontario, Canada

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.• Demonstrated excellent communication skills in resolving product and consumer complaints.• Assisted staff with resolving complex customer issues and implementing targeted solutions.• Upheld quality control policies and procedures to increase customer satisfaction.• Monitored phone calls to provide feedback and coaching.• Set clear expectations and helped employees pursue optimal paths for achieving each target.

Ontario, Canada

• Greeted customers entering store and responded promptly to customer needs.• Welcomed customers and helped determine their needs.• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.• Built relationships with customers to encourage repeat business.• Helped customers complete purchases, locate items, and join reward programs.• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Belleville, Ontario, Canada

• Utilized Microsoft Excel to generate reports and graphs based on complex datasets• Analyzed data trends and created visualizations for management review• Created SQL queries to extract data from multiple sources for reporting purposes• Collaborated with other departments to ensure data accuracy and integrity• Created visual representations of data with charts, graphs or infographics• Developed and maintained databases to store, track and analyze customer data• Designed and developed reports and analytics using modern data visualization tools• Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions.

Anand, Gujarat, India

• Produced monthly reports using advanced Excel spreadsheet functions.• Utilized data visualization tools to effectively communicate business insights.• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.• Improved decision-making processes with accurate data analysis and visualization techniques.• Used statistical methods to analyze data and generate useful business reports.• Identified, analyzed and interpreted trends or patterns in complex data sets.

Education record

Bachelor'S Degree, Information Technology, 8.5

Activities and Societies: TechFest handlingAll technical activities where held in TechFect