F&B SupervisorSt. Regis Saadiyat Island, Abu Dhabi, Abu Dhabi• Prepared weekly employee work schedules for 14 team members so all shifts received adequate coverage.• Analyze all guest requirements and prepare plans resolve customer related issues and satisfy guests.• Resolved customer issues quickly and notified Restaurant manager/ F&B Director immediately when problems escalated.• Supervise efficient upkeep of tools through proper usage of equipment and devices.• Goal Setup and Timely performance review for team members• Managing Payroll for The whole team.• Understanding P&L and Cost and planning further based on numbers.• Providing all the necessary technical and Customer Service related training to the team members.• Overlooking the Cleanliness and Hygiene of The bar front and back Area.

• Handling complete Daily operations of my Bar and helping in Restaurant when it’s required.• Providing excellent guest satisfaction and increased productivity standards by utilizing available resources. • Taking corrective actions if necessary to ensure standards are maintained.• Training the Service Staff/ Bartenders for Cocktails & Spirits Sales and service• Assisting the restaurant team to run smooth daily operation.• Complete Operation of ADACO Required for daily operations: Store Requisition, Purchase Requisition, Outlet Transfer and requisition Reports.• Checking and maintaining the daily cleanliness and Hygiene of the entire bar areas.• Maintaining the daily stock and inventory required for the operation.• Minimizing the Beverage cost by avoid wastage and doing the right thing.• Attending all the Departmental Trainings online/Class Room.• Training the Colleagues about Beverages, Cocktails, Service, and Beverage Order taking.• Assisting the Venue Manager for new wine and cocktails menu costing pricing and menu Engineering.• Preparing Duty Roster for Staff.• Operates Operational Applications: ResDiary, StarGuest, Micros Simphony, Microsoft office, Outlook, Additional Contribution: • Created the collection of new signature cocktails for Sontaya Bar.• Made Master cocktail Recipe, did the costing and pricing of all the cocktails in ADACO. • Created the Thai and more Bar for the Olea Brunch: New cocktails, costing, Bar Display and selling.( Awarded As Best Brunch in Abu Dhabi)• Active Member of Astor Committee.• Won Silver Medal in Mocktail Competition organized by SIAL.• Created new method of Daily Inventory which is followed by all the bars of St. Regis Saadiyat Island• Completed Supervisory Training at Sontaya Restaurant.• Created the Opening/Closing checklist for Sontaya Bar.• Continue with WSET Level 2 Spirits

• Layali Bar capacity 85 Pax.• Job Profile includes Service of Drinks Mixed and straight, taking care of billing and complete operation of MICROS (POS).• Maintaining the Daily Beverage inventory.• Maintaining Good Hygiene standard.• Mixing the drinks alcoholic and non alcoholic according to the Standard Recipe of Hotel.• Preparing more than 15+ types of teas & coffees.• Can make the 30+ types of cocktails without cocktail recipes and 100+ with the help of cocktail recipes.• Maintaining the profession relationship with the guest.• Making the Store Requisition for the next day operation.• Promoting the products, Doing upselling,• Maintaining the Breakage and Spoilage Reports.

• Worked in Banquet, IRD(In Room Dining), Restaurant• Doing restaurant table Setup, IRD Tray Setup, Banquet Setting arrangements and Buffet Setups.• Taking the order from IRD control register generating the check by P.O.S(Micros) Setting up the food in tray and delivering the food to rooms.• Presenting the Menu to the guests (in Restaurant), Suggesting the food/Beverage, Describing the menu Items, Taking the order, Generating the K.O.T passing the message(if any) to kitchen.• Motivating the Colleagues in Briefings by Motivational Thoughts and stories, Taking special initiative for maintaining my area clean and hygienic.• Know different types of Banquet Setups Theater, Classroom, U Shape, Board Room, Cluster Setup, Round Table, Jig Jag. • MICROS KNOWLEDGE: Generating Checks, Posting the Checks, Making Any Changes(Modifying items, Deleting, Changing, Split table, change cover, and all necessary changes in checks) PMS Inquiry, takeout the daily Sale report, Past check print and Much more which is required to run a smooth operation.