Nandan Patel Email & Phone Number

Brampton, Ontario, Canada

Brampton, Ontario, Canada

Assist the project management team with creating IT proposals and plans.Follow detailed IT project specifications including the assembly, imaging, and configuration of client systems and serversPerform proactive remote and onsite tech support troubleshooting of hardware, software and networking issues for various clientsPerform level 3 tech support at the desktop level which includes installing and upgrading software, installing hardware, implementing file backups, and… Show more Assist the project management team with creating IT proposals and plans.Follow detailed IT project specifications including the assembly, imaging, and configuration of client systems and serversPerform proactive remote and onsite tech support troubleshooting of hardware, software and networking issues for various clientsPerform level 3 tech support at the desktop level which includes installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applicationProactively monitor central corporate ticketing system to ensure timely resolution of issues to all client tech support issues within service-level agreement (SLA Agreement)Document any and all changes to client environments while always maintaining industry “Best Practices” within all client sites.Evaluate and create new and/or follow existing checklists to ensure a consistent result for routine and common tasksAccess industry resources including software updates, drivers, knowledge bases and FAQ resources to aid in tech support resolutionsLeverage front-line client experience to identify sales opportunitiesAssist level 1 and level 2 technical support team members with any issues needing help or escalation. Show less

Jwt

Provide technical services and support for the following areas:Network level: WAN and LAN connectivity, routers, firewalls, and securityInternal systems, cloud and network infrastructure.Microsoft related technologies: Windows Server, Exchange, SQL, SharePointVirtualization technologies: VMware, Citrix, and MicrosoftRemote access solution support: VPN, Terminal Services, and CitrixRemote monitoring and management of system alerts and notifications

Markham, Canada

Provide technical services and support for the following areas:Network level: WAN and LAN connectivity, routers, firewalls, and securityInternal systems, cloud and network infrastructure.Microsoft related technologies: Windows Server, Exchange, SQL, SharePointVirtualization technologies: VMware, Citrix, and MicrosoftRemote access solution support: VPN, Terminal Services, and CitrixRemote monitoring and management of system alerts and notifications

Kitchener, Canada Area

- Citrix (XenApp, XenDesktop, XenServer, etc.) and VMWare (VSphere/ESX, VCenter, Workstation, etc.) technologies - Windows 2008/2003/XP/7 environments (including knowledge of Active Directory, Microsoft products such as Exchange, SharePoint, Lync, Dynamics Office, Outlook, Visio, etc.) - Network design and support at the Enterprise level (Switched Ethernet LANs, WLAN, WAN, VPNs, etc) - Data Protection Technologies from IBM (SANs, Tape Systems, and Tivoli Software) - Hardware… Show more - Citrix (XenApp, XenDesktop, XenServer, etc.) and VMWare (VSphere/ESX, VCenter, Workstation, etc.) technologies - Windows 2008/2003/XP/7 environments (including knowledge of Active Directory, Microsoft products such as Exchange, SharePoint, Lync, Dynamics Office, Outlook, Visio, etc.) - Network design and support at the Enterprise level (Switched Ethernet LANs, WLAN, WAN, VPNs, etc) - Data Protection Technologies from IBM (SANs, Tape Systems, and Tivoli Software) - Hardware platforms from manufacturers including IBM, Cisco, HP, Lenovo, 3com, Xerox - Comfortable communicating with clients to determine project related IT requirements - Design IT solutions for external clients - BlackBerry Enterprise Server Show less

Concord

- Manage backups using Backup Exec, Setup and configure remote Access for remote users.- Administer user accounts and permission for Microsoft Exchange server. - Work with and setup of Windows 2003/2008 Active Directory- Designed Active Directory forest and domain structure- Configure and implement Group Policy Objects in AD- Set up WAN environments with multiple switches (North & South America 20 Sites) For portability of laptop users moving between office… Show more - Manage backups using Backup Exec, Setup and configure remote Access for remote users.- Administer user accounts and permission for Microsoft Exchange server. - Work with and setup of Windows 2003/2008 Active Directory- Designed Active Directory forest and domain structure- Configure and implement Group Policy Objects in AD- Set up WAN environments with multiple switches (North & South America 20 Sites) For portability of laptop users moving between office. - Procurement Management (Software & Hardware for 20 Divisions of Magnapowertrain) RFQ, RFI, RFP.- WLAN Installation and Management- Cabling the network making patch cords, straight through cabels, etc- Troubleshooting and Maintaining Windows Server 2003/2008- Installing network printers, scanners and fax machines- Maintaing ERP sofrtware (Infor- Trans4M)- Maintaining EDI Translations through GXS.- Leasing and Purchasing of Software, Hardware, Network Equipments, etc.- Supporting Apple MAC / iphone / ipads - Installing, Managing and upgrading linux systems.- Projects Successfully Completed – WLAN, Infrstructure Upgrade & Centeralization(Physical to Virtual Servers and Applications Hardware and Software), Procurements, ERP Upgrade, Nortel Upgrade.- Responsible for installation, fine tuning, upgrading of infrastructure components such as SAN/NAS/DAS, servers, appliances.- Lotus Notes Server/clients, Blackberry Users, Sharepoint Sites Install, Maintenance & Troubleshooting.- Maintain Telephone System Nortel BCM 400 with Spectralink Portable Phones.- Virtualization from Physical to Virtual servers install, maintain and troubleshooting (VMWare)- Setup, Install, Maintain & Troubleshooting HP Blade Systems and IBM Blades.- HP Insight Manager and IBM Director Install, monitor and troubleshooting.- Juniper & Cisco firewalls. Show less

Toronto, Canada Area

Designing, Installing & Maintaining the Network for the Colleges at Different Branches- Remote maintenance from the Head office for different Branches- Troubleshooting and Maintaining Windows Server 2003- Instructing the students in Network Engineering - Designing exams and labs for the students- Cabling the network making patch cords, straight through cabels, etc - Setting up wireless networks and maintaining access points- Keeping upto date student records and exam… Show more Designing, Installing & Maintaining the Network for the Colleges at Different Branches- Remote maintenance from the Head office for different Branches- Troubleshooting and Maintaining Windows Server 2003- Instructing the students in Network Engineering - Designing exams and labs for the students- Cabling the network making patch cords, straight through cabels, etc - Setting up wireless networks and maintaining access points- Keeping upto date student records and exam records- Handling Pearson VUE and Thomson Prometric Center- Backup, Restore of data and system config, running configurations- Installing network printers, scanners and fax machines Show less

Oakville

- Troubleshooting and Repairing Laser Printers in-house- Handling Manufacturing Line for Production of Laser Printer Cartridges- R & D in New Toner Cartridges and Printers for Performance and Installation of Printers- Raw Material handling for Production and Inventory maintenance for parts of printers- Maintaining Reports for the production and repairs- Remanufacturing of the toner cartridges

It Administrator / Analyst

- Resolving technical problems and/or installing computer systems applications- planning, acquiring and/or installing and implementing telecommunications facilities and services- Technical experience in the operation and maintenance of multi-program computer systems- Ensures that the daily, weekly, and monthly jobs run as scheduled and with successful results. - Improves performance of jobs. Analyze and design methods to improve the performance of batch applications, reduce the… Show more - Resolving technical problems and/or installing computer systems applications- planning, acquiring and/or installing and implementing telecommunications facilities and services- Technical experience in the operation and maintenance of multi-program computer systems- Ensures that the daily, weekly, and monthly jobs run as scheduled and with successful results. - Improves performance of jobs. Analyze and design methods to improve the performance of batch applications, reduce the operating costs of batch applications, and/or improve the quality or the results. - Supporting, evaluating, and continuously improves information technology and business processes to maintain alignment with business plans of medium complexity and moderate risk. - Expertise in analyzing, disseminating, and exploiting intelligence derived from target network communication structures.- Expert organizational skills that include the ability to successfully manage complex projects and rapidly evolving requirements.- Strong knowledge of global information security controls, and excellent assessment skills.- Adept at learning new skills and applying the knowledge to improve the security environment.- Excellent communications skills, with the ability to build and maintain relationships with upper level executives, leaders, managers, and staff. Show less

Gujarat, India

- Estimates for the repairs and the Yearly Maintenance Contract’s- Assembly of Computers as per customer requirements- Parts ordering for the repairs and new computer systems- Work scheduling for other employees- Installing Computer Networks, Switches, Routers- Installing Operating Systems and Networking for Remote Clients- Customer Specific Software Development in Clipper, FoxPro, COBOL, Dbase- Fixing of Laser Printers, Fax and Photocopiers

Diploma In Network Engineering, Network Engineering

Activities and Societies: IT Infrastructure & Server Administration

Education record

Activities and Societies: Certified Business Analyst Professional (CBAP)

Education record

Activities and Societies: Project Management Professional (PMP)