Punit Patel Email & Phone Number

Mississauga, Ontario, Canada

• Include all the responsibilities of Network and Systems Analyst role (MSP).• Perform routine DR (Disaster Recovery) tests on customer environments using detailed documentation to exercise the scenario of disaster.• Deployed and managed, SD-WAN with Fortigate firewall (ADVPN).• Follow Methods of Procedure (MOP) and Request for Change (RFC) processes, coordinating with teams for security scans, impact analysis, and change management.• Provide technical mentorship and serve as an SME (subject-matter-expert) for L1 engineers.• Handson experience with FortiWeb and FortiGate implementation.• Solid understanding of L2/L3 network principles (STP, VRRP, HSRP, LACP), IP addressing, and routing protocols (OSPF, BGP), MPLS, and VPN technologies.• Implement and manage network security measures, including firewall rules and IDS/IPS systems, to ensure secure connectivity and access control across network segments.• Renewal of firewall licenses and SSL certificates for VPN.• Expertise in Next Generation Firewalls (Palo Alto, FortiGate, Cisco ASA, NSX, Firepower).• Prepare and update network diagrams, documenting changes in topology in a central location.• Conduct periodic training sessions and knowledge sharing within the team.• Handle complex cases requiring utmost importance and closely monitor the environment.• Support KCS methodology with knowledge base articles in every customer interaction.• Perform complex managed service-related tasks such as network troubleshooting, configuring, and troubleshooting customer LAN environments, managing, configuring, and troubleshooting VPN clients, protocols, routers, modems, and firewalls (Cisco, Juniper, Palo Alto, Fortinet).• Experienced with IPSec, RAVPN, and GRE tunnels.

Mississauga, Ontario, Canada

• Provide support and maintenance for network alerts and/or customer incidents in accordance with SLAs / SLOs.• Monitor customer networks in Solar Winds, NPM, and ScienceLogic.• Configure hardware and software to optimize network communication and platforms.• Support KCS methodology with knowledge base articles in every customer interaction.• Perform complex managed service-related tasks such as network troubleshooting, configuring, and troubleshooting customer LAN environments and account management requests; managing, configuring, and troubleshooting VPN Clients and protocols, routers, modems, and firewalls – i.e.: Cisco, Juniper, Palo Alto, Fortinet, etc.• Experienced with IPSec, RAVPN and GRE tunnels• Provide technical mentorship and be a SME (subject-matter-expert) for L1 engineers in the team.

Mississauga, Ontario, Canada

•Provides first-line support to inbound requests or issues reported via phone, email and our customer portal, delivering fast and efficient service assisting multiple clients with their hardware and software related needs.•Working experience with Windows, Linux, UNIX and Virtualization•Working experience with IPV4 Networking, Subnetting, ACL/NAT, IPsec and VPN•Understanding of routing protocols such as OSPF, BGP, and VRRP•Monitor network and system side of alerts using wide range of monitoring tools. (SolarWinds, Science Logic, Commcell, etc.)•Modify Firewall ACL as per customers request on various firewalls. (Palo Alto, Cisco ASA, NSX, etc.)•Working knowledge and ability to configure Cisco routers and switches• Demonstrate a high degree of technical skills to troubleshoot and resolve at first point ofcontact in a friendly and helpful manner and educate users in the use of hardware, software,or equipment.• Act as a liaison between clients and internal support staff to assure accurate probleminterpretation and maintain communications with clients during the problem resolutionprocess.•Respond to and handle incoming infrastructure alerts in accordance with service levelagreements.• Adhere to compliance routines in carrying out transactions specific to SOP.• Perform managed server support related tasks such as server event logs analysis, anti-viruspatching, compliance and monitoring, maintaining patch levels, and account managementrequests.• Handle issues related but not limited to, circuit boards, processors, chips, electronicequipment and computer hardware and software including applications support.• Configure network and Data Centre equipment for customers to fulfill theirtechnical requirements.

Toronto, Ontario, Canada

● Establish and maintain relationships with third parties/vendors and other internal and external stakeholders● Coordinate internal resources and third parties/vendors for the execution of projects● Create and maintain appropriate project documentation (e.g., spreadsheets, diagrams, and process maps)● Share project documentation with relevant parties as directed● Support that project are delivered on-time, within scope and within budget● Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility● Coordinate resource availability and allocation including coordinating with the Inventory and Logistics Manager on procurement requirements and schedules● Manage changes to the project scope, project schedule and project costs using appropriate verification techniques● Escalate issues to management as needed. ● Any other tasks as assigned

Toronto, Canada Area

● Collaborate with NOC and configure Cisco Switch, Router and Firewall, also configuring the routing protocol (OSPF, EIGRP, BGP) in cisco devices to setup the network● Intermediate knowledge and experience of configuration with Cisco Router, Switches and Firewall● Manage the Data Centre as well as server room’s queries ● Providing the support of Microsoft Windows OS, Linux● Experienced building Desktop, installing hardware, Maintenance ● Planning and undertaking scheduled maintenance and software upgrades● Experienced with LAN, VLAN, TCP/IP protocol, DHCP, SSH, Telnet ● Prepare the documentation for network diagram, products, and training purpose ● Experienced with installing Wireless Access Points in a long-term care facilities which is controlled by controller● Expert in Network Cabling, Fibre Optic cabling and termination of all kinds, & On-Call Support● Managed project and schedule setbacks while striving to generate innovative solutions in a cost-effective and timely manner● Worked as an acting manager in the absence of Manager; Managed the team of 10 Technicians● Establish, operate, and maintain LANs and WANs hardware, VOIP phones, software, and related computer equipment● Providing the Helpdesk Support to Enterprise, Corporate and residential users● On-site and remote support to the users● Strong understanding of fiber and copper layout along with network design and diagram● Working knowledge of Linux (Kali, Ubuntu), Virtual Box, VM Ware & SQL coding● Experienced with installing and maintaining software, hardware on windows station● Serve as technical support specialist in network problems and emergencies

India

• Being a Bio-Medical Technician my job was to maintain the equipment and to make sure that they all are working properly. • The Hospital uses lifesaving instruments like Anaesthesia machine, Ventilators, Defibrillators, Multipara monitors, Auto-clave, Syringe pump, and so many. • Our department have to maintain the all machines and if found any problem then we has to attend call for it and to solve it.

Post Graduate, Wireless Information Networking, 3.48/4 Gpa

Linux, MySQL, Active Directory, CCNA, C#, Radio Frequency, Disaster Management, Project Management for IT, Wireless Technology, TCP/IP, DNS.

Master'S Degree, M.Sc. Electronics, 6.02/10 Gpa