Punit Patel Email & Phone Number

Mississauga, Ontario, Canada

• Include all the responsibilities of Network and Systems Analyst role (MSP).
• Perform routine DR (Disaster Recovery) tests on customer environments using detailed documentation to exercise the scenario of disaster.
• Deployed and managed, SD-WAN with Fortigate firewall (ADVPN).
• Follow Methods of Procedure (MOP) and Request for Change (RFC) processes, coordinating with teams for security scans, impact analysis, and change management.
• Provide technical mentorship and serve as an SME (subject-matter-expert) for L1 engineers.
• Handson experience with FortiWeb and FortiGate implementation.

Mississauga, Ontario, Canada

• Provide support and maintenance for network alerts and/or customer incidents in accordance with SLAs / SLOs.
• Monitor customer networks in Solar Winds, NPM, and ScienceLogic.
• Configure hardware and software to optimize network communication and platforms.
• Support KCS methodology with knowledge base articles in every customer interaction.
• Perform complex managed service-related tasks such as network troubleshooting, configuring, and troubleshooting customer LAN environments and account management requests; managing, configuring, and troubleshooting VPN.
• Experienced with IPSec, RAVPN and GRE tunnels

Mississauga, Ontario, Canada

• Provides first-line support to inbound requests or issues reported via phone, email and our customer portal, delivering fast and efficient service assisting multiple clients with their hardware and software related.
• Working experience with Windows, Linux, UNIX and Virtualization
• Working experience with IPV4 Networking, Subnetting, ACL/NAT, IPsec and VPN
• Understanding of routing protocols such as OSPF, BGP, and VRRP
• Monitor network and system side of alerts using wide range of monitoring tools. (SolarWinds, Science Logic, Commcell, etc.)
• Modify Firewall ACL as per customers request on various firewalls. (Palo Alto, Cisco ASA, NSX, etc.)

Toronto, Ontario, Canada

• Establish and maintain relationships with third parties/vendors and other internal and external stakeholders
• Coordinate internal resources and third parties/vendors for the execution of projects
• Create and maintain appropriate project documentation (e.g., spreadsheets, diagrams, and process maps)
• Share project documentation with relevant parties as directed
• Support that project are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

Toronto, Canada Area

• Collaborate with NOC and configure Cisco Switch, Router and Firewall, also configuring the routing protocol (OSPF, EIGRP, BGP) in cisco devices to setup the network
• Intermediate knowledge and experience of configuration with Cisco Router, Switches and Firewall
• Manage the Data Centre as well as server room’s queries
• Providing the support of Microsoft Windows OS, Linux
• Experienced building Desktop, installing hardware, Maintenance
• Planning and undertaking scheduled maintenance and software upgrades

India

• Being a Bio-Medical Technician my job was to maintain the equipment and to make sure that they all are working properly.
• The Hospital uses lifesaving instruments like Anaesthesia machine, Ventilators, Defibrillators, Multipara monitors, Auto-clave, Syringe pump, and so many.
• Our department have to maintain the all machines and if found any problem then we has to attend call for it and to solve it.

Post Graduate, Wireless Information Networking, 3.48/4 Gpa

Linux, MySQL, Active Directory, CCNA, C#, Radio Frequency, Disaster Management, Project Management for IT, Wireless Technology, TCP/IP, DNS.

Master'S Degree, M.Sc. Electronics, 6.02/10 Gpa