Aakash Patel Email & Phone Number

Ahmedabad, Gujarat, India

- Developing and communicating growth strategies with M.D, CEO, COO, and Board of directors.- Ensuring performance, strategy, and alignment of the company’s revenue-generating departments.- Unifying processes to offer the customer the best experience possible, which keeps them coming back.-Integrating sales and marketing, as well as any other process that maximizes the returns on marketing investment.- Maintaining communication and relationships across organizational functions in order to work with different departments and manage the revenue generation through those departments.- Monitoring all the revenue streams and adjust as necessary.-Forecasting revenue generation and the strategies required and planning accordingly.-Managing all revenue channel development and introducing new sales channels and partners.-Identify and resolve issues across the marketing, sales, and account management teams.-Collaborate with the finance, product management, and marketing teams on messaging, pricing strategies, and business models for achieving revenue goals

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

Dealing with customer queries and complaints• Providing advice about visas and passports• Designing Itineraries as per requested & Suitable routing.• Doing costing for the packages and keep a track of the payment collected.• Follow up on queries to convert it into sale.• Guiding Guests on their Holiday inquiry& selling holiday packages and insurance of Domesticas well as Long Haul International packages. Specially USA, Australia, Europe & U.K, SouthAfrica etc.• Diagnose the client’s specifications and wishes and suggest suitable travel packages or services.• Organize travels from beginning to end, through booking tickets and accommodation, securingrental transportation, Sightseeing etc.• Supply travelers with pertinent information and useful travel/holiday material (guides, maps,event programs etc.)• Use promotional techniques and prepare promotional materials to sell itinerary tour packages• Handle unforeseen problems and complaints and determine eligibility for money returns• Attend conferences to maintain familiarity with tourism trends& Destination training.• Create and update electronic records of clients, Maintain relationships with key person.• Reach the revenue and profit targets

Ahmedabad, Gujarat, India

Dealing with customer queries and complaints- Providing advice about visas and passports- Designing Itineraries as per requested & Suitable routing.- Doing costing for the packages and keep a track of the payment collected.- Follow up on queries to convert it into sale.- Guiding Guests on their Holiday inquiry& selling holiday packages and insurance of Domestic as well as Long Haul International packages. Specially USA, Australia , Europe & U.K , South Africa etc.- Diagnose the clients specifications and wishes and suggest suitable travel packages or services.- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, Sightseeing etc.- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)- Use promotional techniques and prepare promotional materials to sell itinerary tour packages- Handle unforeseen problems and complaints and determine eligibility for money returns- Attend conferences to maintain familiarity with tourism trends& Destination training.- Create and update electronic records of clients, Maintain relationships with key person.- Reach the revenue and profit targets

Ahmedabad, Gujarat, India

Chat sales associate II at Ttec India Customer Solutions Pvt. Ltd (NASDAQ:TTEC) (Formerly Motif Inc.) Under MakeMyTrip Holiday Sales Campaign(Domestic as well as International Holidays) from 20th Feb-2015 to 12th July-2019 a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands.Worked for 4 Years as Customer Service Representative of Sales for Out Bound International Tourism of Make My Trip Project handling Domestic Holidays & International Holidays in Short & Long-haul Destination.Major roles played• Understanding Customer Key Requirement.• Delivering Constant Support to Customers for rapport building.• Resolving every minor query related to Country knowledge, Airline Information, Hotel/Resort Information, Activities to do, Internal transportation via Rail or Cab/Rental Cars, Cruises, Visa.• Converting potential customers in Sales by fulfilling an individual requirement in specified budget criteria.• Providing crystal clear information on products and its deliverables including commitments.• Managing Customer Centric attitude - being in the business of word of mouth.• Creating WOW memories for clients – as hard earned money spent on a unique Holiday trip.• Knowledge to Operate CRM of Oracle, Navision.• Managing issues arose on any Operational Holiday Trip on Real Time Basis.• Achieving Individual and Team Sales Targets on Monthly/Quarterly/Yearly Basis.

Ahmedabad, Gujarat, India

I.T Administrator at Bright Solar Pvt. Ltd. Fast growing solar energy company and one of the advanced pumping water with Bright Solar Pvt. Ltd. From 10thMay-2013 to10thFeb-2015 Coordinate with vendors and with company personnel in order to facilitate purchases. Install, configure, and deploy new systems, storage, for all IT section machines. Install, upgrade, support and troubleshoot XP, Windows7 and MicrosoftOffice2007and any other authorized desktop applications Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Give business systems, network and Internet support to users to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate part as needed. Replace or repair defective parts and equipment. Monitor and remove virus, spy ware, and other non-authorized software. Carrying out routine configuration and installation of IT solutions. Inspect company’s internet police, monitoring internet and email use to make sure everyone is well behaving.