Shailesh Patel Email & Phone Number

Birmingham, United Kingdom

Start Date October 28th 2019

Hinckley, Uk

Define, create and deliver documentation - hardware/software configurations, change control, downtime/availability, problem/resolution, procedures, resource usage, etc. Design, Implement and optimize green field locations with respect to LAN, WAN, Wireless and VoIP InfrastructuresMACD for network changes related to switch, router and wireless implementation and modifications and routing changes.Deployed Cisco Unified Communications and Telepresence at HQ and other sites.Network administration, to include the OS, for the following environment: Voice, Video, Switches, Routers, Wireless and Firewall.2nd/3rd+ level support to production Support and Branch office IT personnel on network related issues.Wireless network configuration and management.Internal training provided to Junior and other Network Engineers.Travel globally for the NE installation at new sites.Participate in global support on-call rotation to support the various geographic Syncreon plants and locations.Proactively watch emails for alert notifications from the service desk and resolve or escalate these as required.Actively participate, enforce, and follow Syncreon’s Change, Incident, and Problem management processes.

Ravensbank Drive, North Moon Moat, Redditch, West Midlands, Uk

Tier II Global Network Support Analyst – GCSC* Multi-platform and Multi-vendor router and switch support (Cisco and Juniper)* Direct customer and account team interface providing day to day network support for customers* Manage trouble investigation, isolation and steady state recovery* Assist, control, and resolve highly escalated incidents for customers for enterprise wide outages* Work with Local Access Providers, Transmissions teams, customers and escalation managers for quick and rapid resolution for incidents* Assist customers to identify and solve complex connection/communication problems and provide guidance for troubleshooting customer LAN enviroments* Extensive configuration and hands-on experience in Enterprise LAN enviroments (AD) and WAN/LAN* Creation of a virutal lab environment at AT&T for network analysts to use in preparation of Cisco certification* Mentoring 5 new starters and continued support for all other network analysts(BGP, MPLS, OSPF, EIGRP, RIP, HSRP, VRRP, GLBP, IP SLA, VLAN, STP ( all flavours) , VPN, SNMP, QoS, VOIP, Junos, IOS, IOS-XR, IOS-XE)Emulation via GNS3 for Cisco IOS and Juniper Junos, Creation of labs, VMWare Esxi 4.0 / 5.0 virtual environments andCisco 1900, 2900, 3900, 2800, 3800, 7200, ASR 10000, 12000, Juniper SRX 210, WAAS modules, ACE load balancers, Nexus switches 2000, 5000 7000 seriesMiscellaneous: TCL scripts, PPP, HDLC, Frame-Relay, ATM, MPPP, IMA, Metro Ethernet, PRI, BRI, ISDN, Linux, ...

• Responsible for ALL IT-related tasks, management, design and implementation; full PPDIOO model or Lucent technology’s model of PDIO.• Network systems administrator for Kongsberg Automotive formerly Teleflex Fluid Systems Europe (100 users), managing the entire Windows-based network, e.g. Windows NT 4.0, Windows 2000 / 2003 Server, Windows XP, Email (Exchange 5.5/2000), MS Office 97/2000/XP/2003/2007.• Systems Analyst for the local site(s).• Manage EU IT team and provide support• Consolidation, coordinate and standardize on all hardware and software for the EU• Identify technology to help reduce cost, i.e. at the site and EU-level.• Implement business processes into the current ERP application.• Complete ownership for Active Directory, DNS, DHCP, etc.• Ownership for ALL network infrastructure devices (LAN/WAN).

• Windows 2000 Enterprise Design Consultant for International Network Services (INS), a division of Lucent technologies.• Discovery assessment, Plan, and Design an Enterprise-wide Windows 2000 desktop and server based environment for Williams Communications (Energy Company) and Kerr-McGee (Oil and Chemical Company).• Windows 2000 Project lead for a Enterprise Energy company covering the areas of Network Discovery and Requirements, Design, Proof of Concept, Pilot and partial Rollout of the final modified AD design.• Installation of Active Directory (AD) Win2K as well as an Exchange 2000 infrastructure.• Complete Audit of Enterprise client's Cisco devices in the USA (Williams Communications).• Upgrade of ALL Cisco routers’ IOS and memory for set-geographic area in the USA – field experience• Senior Windows 2000 Consultant on a Quadratek QIP IP management project for the assessment of using QIP DHCP & DNS services as opposed to Windows 2000 DHCP and or DNS server services.

• Troubleshoot and correct networked computer and printer problems.• Configure and Install Compaq Proliant and IBM Netfinity servers for small-medium sized companies.• Help maintain a 4000+ state-wide Compaq computer network (servers and desktops) for the Department of Human Services of Oklahoma (OKDHS).• Network systems administrator for Mediasoft (50 users), managing the entire Windows-based network, e.g. Windows NT 4.0 OS, Exchange 5.5, MS Office 2000, etc.• Responsible for backup and restore policies and procedures.• Responsible for all network infrastructure devices.• Responsible for all network and software configuration and installation procedures and documentation.