• Provide support via multiple communication methods like Phone, Email, Ticketing, Remote, desk-side Software and hardware troubleshooting, support using SolarWinds N Central and TeamViewer• Back up data for employees on local server as well as on remote location through Google Drive, One Drive, Carbonite and SolarWinds MSP Backup• Installation of various software, device drivers & hardware components• Responsible for implementation/installation, deployment, training for the users and disaster recovery on computers and servers• Provide timely response to external and internal parties regarding the resolution of issues within specified timeframes• Daily Review of open tickets, reassigning where required• Upgrade desktop/Laptop with latest updates• Installation of various software, device drivers & hardware components

•Create and manage service tickets/activities originating from e-mail or telephone communications within the existing helpdesk management software system (ConnectWise)•Communicate with clients as required: keeping them informed of incident progress•Daily Review of open tickets, reassigning where required•Performing preventive and regular maintenance of all laptops, desktops, servers used in office and for clients•Back up data for employees on local server as well as on remote location through Google Drive, One Drive, Carbonite and SolarWinds MSP Backup•Provide support via multiple communication methods like Phone, Email, Ticketing, Remote, and desk-side Software and hardware troubleshooting and support using Solarwinds N Central•Assembling, Configuration and Maintenance of PCs, with all types of Motherboards, Processors and Chipsets•Installation of various software, device drivers & hardware components•Office 365 tenant setup, office 365 applications setup and support, email setup and configuration

Responsible for implementation/installation, deployment, training for the users and disasterrecovery testing on servers (windows). Maintain and resolve server level 3 trouble tickets (includes Network, Hardware andSoftware issues, Blue Screen errors, OS related errors, etc.) Maintain database of local users in domain and backup database of Sage Businessaccounting software Ensure Help Desk tickets are resolved within appropriate timeframes; consistently updatethe ticket tracking system and knowledge base with status and fixes and update status ofticket on CRM software. Responsible for maintenance of all laptops, desktops, servers, router, switches and printersused in office Provide end-user support via multiple communication methods (Phone, Email, Ticketing,Remote, and desk-side Software and hardware troubleshooting and support using ticketingsystems Assembly, disassembly, maintenance, troubleshoot and repair of standalone EmbeddedDVR, Commercial PC based DVR systems, Mobile standalone DVR and Access Control Installation and maintenance of various Capture cards, IP Dongles, IP cameras Troubleshoot and maintenance of different DVR accessories like Power Supplies, Videobaluns, capture cards, network keyboard, coaxitron, data tap etc. Monitoring different client locations through CMS(Central Monitoring System), DigitalMultisite Manager and I phone/Android/Windows/Blackberry mobile applications

Provide off-site and on-site support to end-user.Conduct training for new/existing customers and implementation of our software (On Line Hard Drive application).Provide timely response to external and internal parties regarding the resolution of issues within specified timeframes.Identify research, resolve issues and achieve customer satisfaction.Assist in support documentations and filing.

Analyze customer requirements and problemsSolve customer issues like Billing, Reservation, Quality with hotel partnersPerforms data entry with the help of MS Office and uses software programs like MacrosCustomer relationships by handling their questions and concerns with speed andProfessionalism

Conducting testing and Troubleshooting phone issuesRepairing phones by soldering or RF equipmentAssembly and disassembly phonesKeying findings into database

Designing of Electrical and Electronic circuitsInstallation of components and systems for residential, commercial and industrialCalibration, maintenance and trouble shooting and repairing of Electrical instruments with testing equipments

Designing of Electrical and Electronic circuitsInstallation of components and systems for residential, commercial and industrialCalibration, maintenance and trouble shooting and repairing of Electrical instruments with testing equipments