Pat Gunn Email & Phone Number

Greater Denver Area

Program Management of large Professional Services project portfolios including virtual infrastructure build out, and application (storage and compute) migrations. Developed workflow processes, status tracking, and collaboration websites for communicating status to CTO, end users, and internal IT staff.Project management of Professional Services for Telecommunication providers and large enterprises including infrastructure upgrades, and office wireless, LAN, and Voice Over IP (VOIP) projects.Developed PMO process documentation, created project and process templates, and develped collateral websites

Provided product release management including managing product roadmaps and pipeline, new product introduction, creating sales and marketing collateral, review and contribution to technical product documentation, release training and presentations for sales, support, customers and partners.Followed Agile product release cycles; Defined product use case requirements definitions.Development of service description and contracts for cloud services offerings. Development and execution of sales, booking and service activation process with customers. Development of service and support portfolio.

Established a 12 person team responsible for contract management for customer professional services contracts. Built processes, tools and content for automated contract creation and created policies for contract management.Created new product introduction process for professional service contracts within overall support services process.Collaborated with cross-functional global organizations for operational process development, support and development of legal service descriptions, agreements and offer lettersAll of the above in support of new product introduction for new services and products.

Business initiative participation and justification for finance operations process improvements in support of sales. Improved and automated business processes including deal review and approval, and contract creation and signature automation. Collaboratively developed an automated professional services sales agreement.Defined and developed standardized process and policies and global standards for service contract templates.

Sizing, scoping, proposal generation and sales of professional services for network equipment implementations for service providers. Contract creation, review and negotiationProject Management of professional services for network engineering planning, design, implementation and operations services.Project engineering support in development of QA and test procedures and product documentation.

 Designed and implemented a web browser-based server application for data entry to a corporate database. The dynamic HTML application provided the interface between the operator (client) application, and the SQL (server) database for batch record tracking;  Provided programming subject matter expertise and support.

 Process development for new site activation of monitoring and surveillance services for Class 4/Class 5 switches including central office transport equipment; Requirement specification, implementation, and deployment of a nationwide fault-tolerant frame relay network; Implemented new site activation process for connectivity from host site to remote customer sites for monitoring and surveillance of customer telephony equipment;  Ordered facilities for connectivity to remote sites;  Scheduled onsite installation and turn-up of network equipment;  Performed initial testing of connectivity, and coordinated turn-up of network operating support services for Lucent 5ESS and VCDX switches;  Maintained detailed tracking records of facilities, site schedules, connectivity turn-up dates, and services provided; Held weekly project meetings with internal customer liaisons, department heads, and outside vendor support;  Provided on-going maintenance functions of existing network including troubleshooting, problem isolation, and resolution of loss of connectivity.

Bachelor Of Science (Bs Eecs), Electrical Engineering And Computer Science

Combined degree in Electrical Engineering and Computer Science with graduate credits in Very Large Scale Integration (VLSI) design

Education record

 Cisco Optimal Product Management  Cisco Management CMS 101 (C-LEAD) Series  Cisco Learning: ICND, BCMSN, CIPT, CIC  Continuing.