Scaled MENA(Saudi,Kuwait,UAE,Qatar) from 8L to 1crQualification setting for getting desired leads resulting ROAS ~4Moved lead to conv% to 7

•Setting up of Sales and Operation CRM (Monday.com)•Building Customer journey (Middle East UAE)•Defining SOP and Plans •User research for Middle East Students •End -End customer Journey Plan•Integrations over Various Platforms (Mixpanel,Make.com,segment,Webengage)•Webinar Planning and Masterclasses•Upselling from SAT to Counseling•Movement from Normal calling to autodial (Increment of productivity to 40%)•Fare Planning and execution for Middle East•Movement of sales conv% from 2 to 10•Upselling and Referral process building

-Setting up of Sales CRM (Leadsquared).- In a 0-1 initiative, shipped a teacher hiring platform that helped conduct the interview process for 500 teachers.- Improved the student in-class experience by building a breakout room functionality, whiteboard, visual aids - resulting in improvement in conversion of trial classes by 3% and paid class completion by 1.2%.- Integration with whereby and Twilio as VC platforms for conducting classroom - impacting final call on integration with Twilio as a default method for classroom.- Built LMS system for the teachers which included classroom integration, behavior test, aptitude test for teacher training.

• Fraud operations team which specializes in reducing fraud liabilities and securing customer identity.• To perform quantitative and qualitative analysis on vendor accounts that have had or are at risk for fraudulent activity due to identity compromise.• Reduced operation driven cancellation by 9%, thereby improved customer experience.

• End to End data management for Talent Acquisition department• Analyst for TA• Provisions• Management review presentations• Hiring analytical, Team performance management• Vendor Management Invoicing, recovery, commercials finalisation, contract evaluation• Process implementation• Sourcing Mix• Experienced in Manpower Management, Recruitment involving database• Adept at people management; maintaining healthy employee relations; handling employee grievances thus creating amicable & transparent environment• Possess strong communication and inter personal skills. A dynamic go getter & Quick learner with ability to work under pressure and meet deadline• Functioned as Lead MIS for the office of the managing partner• Responsible for monthly hiring analytical report i.e. Hiring cost, Sourcing Mix, Provisioning, Recruiters performance report• Collating & Preparing of daily, weekly, monthly, quarterly, half yearly, yearly reports of Recruitment, Training gathering and publishing to the management• BGC database administration – Cases initiated, follow ups tracker, closure MIS report• End to End vendor management – Monthly Joiners tracker, Invoicing Payment Processing tracker, Recovery tracking

Worked independently on the development of HR analytics solutions as a part of Darwinbox integrated service for employee onboarding and workflow management.- Developed predictive models for employee turnover specific to different industries to help clients to retain their employees.Skillset Learned - Data Analysis, Product Designing•Handle the customer support team which includes four Line of Businesses: Incoming/Outbound, Live chat, Email (escalations) and refunds.•Responsible for the management, day to day organisation and coordination of the Service Delivery•Support team in line with service level agreements/KPI's to deliver the highest standards of services to all Clients•Critically analyse information and make recommendations for continuous improvement to meet targets.• Monitor, priorities, delegate and coordinate with other management information relating to the work of the team.

• Developed reports using CRM/SAP that aided the client to carry out timely period closures• Performed data visualizations and provided clients various insights that could help them maximize their profit• Developed customised programs using LITMUS/SAP for migrating the business processes from one legacy system to another• Revenue contribution through leads generation for sales• Lead and Prospect Management and reports• Budgeting and cost optimisation• Manage a team that works on query handling, customer grievances, relationship development and management, damage control.• Work with other business stakeholders as the representative of the delight team.• Raise the flag for any issues that come up, and work cross-functionally to resolve issues with a strong• sense of urgency and accountability.• Specialized in Pilot task and worked with start-up analytical reports.• Introduced processes to the team. Thus, resulting in hiring and increasing the team size.