Vikash P. Email & Phone Number

Mumbai, MH, IN

Scaled MENA(Saudi,Kuwait,UAE,Qatar) from 8L to 1crQualification setting for getting desired leads resulting ROAS ~4Moved lead to conv% to 7

Bengaluru, Karnataka, India

• Setting up of Sales and Operation CRM (Monday.com)
• Building Customer journey (Middle East UAE)
• Defining SOP and Plans
• User research for Middle East Students
• End -End customer Journey Plan
• Integrations over Various Platforms (Mixpanel,Make.com,segment,Webengage)

Gurugram, Haryana, India

Mumbai, Maharashtra, India

-Setting up of Sales CRM (Leadsquared).- In a 0-1 initiative, shipped a teacher hiring platform that helped conduct the interview process for 500 teachers.- Improved the student in-class experience by building a breakout room functionality, whiteboard, visual aids - resulting in improvement in conversion of trial classes by 3% and paid class completion by.

Mumbai, Maharashtra

• Fraud operations team which specializes in reducing fraud liabilities and securing customer identity.
• To perform quantitative and qualitative analysis on vendor accounts that have had or are at risk for fraudulent activity due to identity compromise.
• Reduced operation driven cancellation by 9%, thereby improved customer experience.

Mumbai, Maharashtra

• End to End data management for Talent Acquisition department
• Analyst for TA
• Provisions
• Management review presentations
• Hiring analytical, Team performance management
• Vendor Management Invoicing, recovery, commercials finalisation, contract evaluation

Mumbai Maharashtra

• Worked independently on the development of HR analytics solutions as a part of Darwinbox integrated service for employee onboarding and workflow management.- Developed predictive models for employee turnover specific.
• Handle the customer support team which includes four Line of Businesses: Incoming/Outbound, Live chat, Email (escalations) and refunds.
• Responsible for the management, day to day organisation and coordination of the Service Delivery
• Support team in line with service level agreements/KPI's to deliver the highest standards of services to all Clients
• Critically analyse information and make recommendations for continuous improvement to meet targets.
• Monitor, priorities, delegate and coordinate with other management information relating to the work of the team.

Mumbai, Maharashtra

• Developed reports using CRM/SAP that aided the client to carry out timely period closures
• Performed data visualizations and provided clients various insights that could help them maximize their profit
• Developed customised programs using LITMUS/SAP for migrating the business processes from one legacy system to another
• Revenue contribution through leads generation for sales
• Lead and Prospect Management and reports
• Budgeting and cost optimisation