Patrick Janssens, Pmp®, Prince2®, C.E.T. Email & Phone Number

Toronto, Ontario, Canada

• Manage delivery of a portfolio of projects and work packages driven by business and strategic demand, ensuring the appropriate resources are assigned, methodologies are followed, and delivery is successful.
• Leading implementation of Technology solutions that support the Financial and Actuarial teams and the overall Life company Strategy.
• Manage, coach, and given feedback to a team of Project Management professionals, including staff and contractors.
• Ensure all team members have performance objectives and a personal development plan, ensuring the team maintain certifications and/or accreditations.
• Builds and maintains relationships with business and technology leaders, establishing a high level of trust and credibility to ensure work is delivered to agreed scope, budget, and quality, finding win-win.
• Portfolio resource and capacity planning, providing short to long term resource forecasts, utilizing resources with the appropriate skill sets, ensuring resource pools are sized correctly with the right mix of.

Markham, Ontario, Canada

• Plan, monitor, and analyze programs & projects and assist team where appropriate with efforts of higher complexity.
• Manage and provide leadership & mentorship to a staff of up to 5 professional project managers for the Product Operations department.
• Built a collaborative team environment to ensure successful delivery of initiatives that provided value to the greater organization.
• Lead high complexity programs & projects from a business perspective with cross-functional teams.
• Managed a major multi-year program for the transitioning from a legacy insurance policy system to a new in-house application across the program scope of Auto, Property, Boat lines of business, different provincial.
• Gave presentations to executive leadership, stakeholders, and project teams.

Toronto, Ontario, Canada

• Coordinate and manage projects as well as the development and administration of organizational process assets within ONEX.
• Manage IT projects in the areas of integration, scope, time, costs, quality, resourcing (personal and materials), communications, risk, stakeholders and procurement.
• Major projects managed included a new help desk system implementation, Microsoft Exchange enhancements, on-boarding a new branch office, launching SharePoint internal websites and corporate email signatures.
• Helped manage migration of an onsite server room to a new data center.
• Management and updating of a corporate Disaster Recovery Plan (DRP) compliance standard.
• Standardization and control of IT project processes.

Brockville, Ontario, Canada

• Project Management Consultant for positioning business-critical projects for success.
• Helped Pinnacle Vitality improve business process via technology implementation, strategy development, and operational improvement.
• Recognized changes in scope and ensured apt planning measures.
• Administered project activities and milestones.
• Coordinated with company and corporate partners.

Toronto, Ontario, Canada

• Coordinate and manage internal projects and projects for TECHCOM financial services clients.
• Coordinated and internally managed critical day-to-day initiatives and software projects for TECHCOM financial services companies.
• Major projects included the integration of decision management software within company infrastructure, a large financial database conversion project, and the upgrading and database conversion of collections software.
• Ensure the client change request and issue management process/deliverables are provided/implemented on time, on budget and meeting the expectations of clients.

Scarborough, Ontario, Canada

• Managed and executed on mobility projects of varying scale and complexity.
• Managed 3 critical projects – a mobility client renewal system, a mobility exchange tool and a hardware validation & offer restriction rules project – reducing overall costs by ~$2 million while improving business.
• Implemented a new Change Management process and website which reduced costs and resulted in overall efficiency for the department.
• Collaborated with other Project Managers to create a new mystery shopper program to improve overall client experience at TELUS dealer locations.
• Coordinated a team of User Acceptance Testing (UAT) testers and executed business acceptance testing under strict release/maintenance time frames to ensure continued critical business functions.

Toronto, Ontario, Canada

• Troubleshot and manage Microsoft Operating System (OS) cases for major Microsoft business partners and professional accounts.
• Directly supported high profile business partners such as - The Bank of Montreal, Scotiabank, AT&T, Symantec, various U.S. and Canadian government departments, and various hospitals - to resolve critical business.
• Troubleshot and solved over 250 unique performance related business cases relating to system/application hangs and crashes, memory leaks, printing issues, registry issues, security issues, Internet Explorer, Terminal.
• Achieved and maintained a 100% VSAT (Very Satisfied) client feedback rating score.

Scarborough, Ontario, Canada

• Implemented and supported the test process of Nortel Networks wireless base station and server equipment.
• Transitioned Nortel equipment and operations from their Calgary site to the Sanmina Toronto site.
• Increased profitability by implementing a process to assemble and test Alcatel base stations in-house.
• Ensured documentation of new test process in order for the company to remain ISO 9001 compliant.

Toronto, Ontario, Canada

• Supervised repair process within the Toronto site. Prepared process documentation, found solutions to main repair issues with product troubleshooting, coordinated product upgrades, ensured good output volumes, and.
• Coordinated repair process for Nortel telecommunication/network product lines in the Plano, Texas facility of the company to ensure further business flexibility and productivity.
• Resolved core issues and improved repair process by 20%.

• Troubleshot Nortel Central Office (CO) telecommunication / networking equipment down to the component level and implemented upgrades.
• Collaborated with technician team to recover over ~$2.5 million (US) of new revenue in network product inventory from field returns and test fallout.
• Provided team feedback and needs to design, test, and process engineering groups to further improve manufacturing and repair processes.
• Trained individuals in testing/troubleshooting of network equipment to improve productivity and performance.
• Reduced manufacturing cycle time for deployment on Nortel product lines by developing scripts for test automation.