Pat Johnson-Moore Email & Phone Number

Hollywood, Fl, Us

Milwaukee, Wi, Us

Career Transition ConsultantRight Management is the leading global provider of integrated consulting solutions across the human capital lifecycle. We help our clients maximize the return on investment in their people, while assisting individuals to achieve their full potential.

Possess strong career coaching, facilitation/training and documentation skills and play a key role in implementing solutions and delivering results. Functional consultant is the liaison between client, IT and various departments. Coordinate and perform the full life-cycle of a client’s implementation while interacting closely with the client to meet specific needs throughout the process and train end users. • Banking/Financial Training & Implementation Consultant - facilitates and trains all levels of banking associates on the platform, sales and retail lending solutions while ensuring compliance regulations are adhered to with conversion. • Participates in user acceptance testing, gap analysis, full-cycle conversion, verification of legacy, and converted data. • Specializes in process improvements and stream-lining processes while implementing “best practices,” cost-savings and profitable efficiencies throughout organizations.

Houston, Texas, Us

SAP Implementation & Web Time Entry Consultant / Trainer: Halliburton & Multi-Chem Integration of SAP that drives the Opportunity-to-Cash process across the lifecycle of a job from creating Sales Orders, Deliveries and updating SAP customer master data records. • Interact with customer service managers/regional managers and resolved issues due to recent “Go-Live” regarding Inventory, Shipping and Master Data. • Consolidated deliveries to create one invoice as peer the requirement of customers in SAP’s “Z” transaction code. • Prepare documents for billing and electronically scan them while creating process improvements for tedious tasks. • Continuing to train over 5,000 employees from Business Development, Office and Operations to upper management on Web Time Entry and the Approval Portals and SAP functionality and T-Codes.

Houston, Texas, Us

Halliburton Delivery Framework (HDF) and Mobile Device Applications Trainer, Implementation and Software Quality Assurance Consultant. HDF is the integrated “backbone” of the Battle Red application that will drive the Opportunity-to-Cash process across the lifecycle of a job, from Proposal Development to Job Execution. The HDF components are synchronized – not only amongst themselves, but also with SAP and other Halliburton systems.

Train and support users pre/post SAP and Oracle implementation.

Dynamic Corporate Training & Implementation Consultant, Career Transition Consultant and Coach, Retail Bank Training Consultant with expertise in merger implementation, project management, sales, training, coaching, program/project management and Technical Writing/Instructional Design.

Charlotte, Nc, Us

Savannah, Ga, Us

Technical Writer/Instructional Designer - Develop and design presentations, facilitator and participant guides.

Raleigh, Nc, Us

Raleigh, Nc, Us

Banking/Financial Training & Implementation Consultant - trained all levels of banking associates on platform, sales and retail lending solutions on Touch Point (Banking System).

Fort Lauderdale, Fl, Us

~ Customer Experience Program Manager - Monitored customer service trends by analyzing internal and external practices and reported recommendations for improvement. Developed training curriculums and techniques needed to reinforce the importance of customer service to all associates. Oversaw the development and execution of an internal service assessment program as well as contribute to the ongoing programs for external customer service delivery.~ Change Manager / Program Manager - Managed and implemented change and process improvements throughout the organization. Promoted revenue generating ideas and cost efficiencies to positively affect the expense discipline initiative. Managed and documented “new hire” on-boarding processes, organizational issues and identified processes for operational efficiencies. High visibility throughout the organization. Managed Customer and Employee Engagement Programs. Managed budget and negotiated vendor contracts.

Nationwide, Us

Developed adults in business and industry and prepare them for corporate and community leadership - Managed sales, corporate and intern relationships and board development. Recruited students, corporate clients and board members. Provided quality service to clients and the community. Coached and developed affiliate staff and interns. Supported corporate clients by identifying and exploring corporate culture and business needs. Created and implemented business development strategies to drive growth and maximize intern conversion rates to full-time employees. Developed, implemented, and managed annual affiliate budget. Solicited existing clients to increase their level of participation and provide creative new revenue generating services with minimal impact on core business. Worked with board of directors, government organizations and community leaders to cultivate new business, leverage networking opportunities, broaden relationships and maximize INROADS’ presence.

Implementation of systems, methods, and processes affecting pricing, order guides, sales order management, customer service, credits, debits, procurement, and transportation. Completed eight JD Edwards Implementations on Sales Order/Customer Order Management Logistics/Distribution Suite. Developed and implemented training materials. • Participated in user acceptance testing, conversion, verification of legacy, and converted data. Created custom reports and crisis management.Customer Relationship Manager (CRM) – Chick-fil-A (1996 – 1998)Developed and built relationships with Chick-fil-A Corporate, 750 Operators and 33 distribution centers. Made field visits, assisted customers with ordering, invoicing, problem solving, and researching for solutions. Developed and implemented company processes and procedures.

Atlanta, Ga, Us

Call Center functions and management. Sales and service responsibilities.

Executive Certificate In Project Management (Pmp), Florida Atlantic University, Boca Raton, Fl, Project Management (Pmp)

Ba, Mass Communication

As, Electronics