The company’s mission is to help small business owners become the best in their industry by focusing on business improvement process, employee engagement, and effective sales strategies. Services also include consultation on how to achieve significant impact on clients’ most important business issues.Key Accomplishments:• Increased the occupancy of an assisted living facility from 60 to 100 per cent capacity.• Significantly improved the commercial sales of an auto dealer’s trucks and vans department by getting the sales force out of the show room and into the offices of prospective customers. By going directly to the customer, trusting relationships were built and a reliable sales pipeline was created. • Regained a major account for a company by leveraging personal relationships, gaining the trust of new contacts within the company, and resolving a production problem through a more creative use of space which doubled storage capacity and increased operation efficiency.• Re-established market share for a commercial cleaning service by developing a new sales culture that was built on solving problems for the customer and providing “best in class” service.• Developed a plan for a non-profit organization that detailed how to bring the sales, marketing, business development, and operations departments into one high-functioning, cohesive team. Services also included the creation of a management portfolio consisting of industry knowledge, markets, sales training, motivational and individual coaching techniques, pricing methods, and strategies for managing competitors.

DDI was the first information destruction operation in the Mid-Atlantic States. It was internationally recognized as a pioneer and industry leader in numerous newspaper articles, publications, on television, and through presentations to professional organizations, drawing the attention of companies from around the globe. A partial commercial client list consisted of law and accounting firms, high technology companies, defense contractors, financial organizations, medical companies, and retail stores. It was sold to an international organization in 2001.Responsibilities included creating more effective ways to deliver services to clients; providing leadership to sales and marketing teams to achieve top line revenue goals; proposal and capture management; assessing the competitive landscape; and monitoring the industry for emerging trends.Key Accomplishments:• One of two companies in the US that was granted a Facility Clearance.• Created a business development program that established a 1500 client base which included 20% federal, state, local, and foreign governments. • Managed proposals with an exceptional win rate yielding multi-million dollar contracts (including a high percentage that were sole source) producing 30% margins.• Designed an innovative, proprietary comprehensive process for the collection, transport, and storage of documents with security check points embedded throughout.

Browning Ferris Industries, Inc. became the leading domestic waste collection corporation, It was sold in 1999. Initially hired as a sales rep, promoted to sales supervisor, and advanced to major accounts manager before leaving to devote full time to Document Destructors, Inc.Key Accomplishments:• Awarded BFI Corporate Ring for continuously achieving annual goals.• As the major accounts manager, increased business by 50% in 2 years, while retaining 100% of current clients at the same time that price increases were implemented. • Annually met or exceeded all sales forecasts and budgets.• Developed high performance sales teams that routinely surpassed sales quotas.• Improved company brand by initiating change in the dress code and upgrading communication skills of sales teams through new educational requirements. • Received numerous letters of appreciation from the president and national sales manager for daily performance and special taskforce assignments.

Maryland Army National Guard 1967 - 1973• S2 Intelligence Sergeant and Platoon Sergeant for the 58th Brigade - Staff Sergeant E6.• Non-Commissioned Officer Academy Graduated.• Head Quarters, 28th Infantry Division - Staff to Assistant Division Commander (Brigadier General) Specialist 5.• 3rd Brigade, 29th Infantry Division - Head Quarters Company - S3 Operations - Specialist 4.