Pat Morgan Email and Phone Number

BUSINESS OPERATIONS EXECUTIVE ➞ I am an established operations leader with proven experience helping steer large enterprise corporations through business transformation and organizational change.Throughout my career, I have demonstrated a strong ability to align multiple departments and lines of business toward common strategies, benchmarks, and KPI, with a strong focus on Lean and Six Sigma execution. Peers respect my ability to shape organizational strategy and planning, as well as my ability to provide hands-on leadership and guidance throughout implementation and execution.My most recent success can be seen with HCL Technologies and Xerox Corporation as Billing Operations Leader for Fleet Administrative Services, where I currently oversee the entire billing operation.***************************************SELECTED CAREER HIGHLIGHTS✔ Manage billing operations for $960M in annual revenue and lead a team of 140+ total reports to support resolution of a $200M monthly Accounts Receiveables portfolio.✔ Recruited, hired, and trained 100+ new employees as part of a complex business transformation, including implementing new systems, processes, and KPI.✔ Led the Chicago reorganization transition of 350 major account customers with $660M in annual revenue.✔ Introduced Lean Six Sigma methods and best practices to improve productivity by approximately 30%, while enhancing quality and accuracy by 20%.✔ Consistently achieved $14M-$15M budget targets through headcount planning, workflow execution and process improvements. ***************************************KEY AREAS OF FOCUS☑ Operations Management☑ Continuous Improvement☑ Lean Six Sigma Methods (Black Belt)☑ Program Leadership☑ Project Management☑ Billing, Call Center, and AR☑ Quality Assurance☑ Risk Mitigation☑ Budgeting & Forecasting☑ Cross-Functional Leadership☑ Executive-level KPI Reporting☑ Global Management☑ Strategic Planning & Execution☑ Recruiting, Hiring, & Onboarding***************************************I am always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at: ➞ EMAIL: morgan031110@gmail.com➞ PHONE: 630-484-6242