Lead, manage and develop a team of direct and indirect reports with low to moderate complexity. Execute policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures. Collaborate and consult with peers and retail banking colleagues and leaders. Serve as a role model to deliver an exceptional customer experience and focus on building relationships. Engage customers to understand their financial needs, and work proactively to help customers succeed financially. Mentor and guide talent development of direct reports and assist in hiring regional banking talent.

As a Branch Manager I am the leader of the branch team and serve as the face of Wells Fargo in the community by actively participating in community events, committees, and business groups. I role model for building lifelong relationships with customers, both consumers and small businesses. I am responsible for fostering a positive work environment where team members are encouraged, motivated and developed to achieve their maximum potential by leveraging coaching and performance management tools and processes. As a branch manager I am responsible for the operational success of the branch.

In this role I was responsible for managing the direction of work for several direct reports and was involved in the day-to- day operations of the teller line. I was a role model for Wells Fargo’s customer-centric culture, while embracing diversity and maintaining ethics and integrity. I also acted in partnership with the branch manager in positioning the branch team for success by fostering a positive work environment where team members were encouraged, motivated and developed to achieve their maximum potential by leveraging coaching and performance management tools and processes.

Provides prompt quality customer service along with support to Private Bankers and store management. Performs wide range of services including document preparation, account servicing/maintenance, and problem resolution. Cross-selling services opening new accounts, and follow-up on tell referrals etc.

In this position I am responsible for coaching and teaching muti channel sales associates and sales transaction assistants on how to execute on their business areas and improve individual and team performance. Analyze individual performance by completing regular on-the-floor coaching, monthly one-on-ones, and quarterly performance discussions.

In my current role I am responsible for sale proficiency, training, development,business planning, and execution. In this role I am responsible for setting employeegoals/objectives, staffing and labor management, as well as evaluate and monitorperformance. This role requires me to meet performance standards and maintain order of thedepartments. In this role I have been able to help two employees advanced to full-timesroles with-in the store.

In this role I was responsible for helping my superiors lead the team. I would assistcustomer's day in and out on finding the complete solution to meet his or her needs. I wasgiven the opportunity to coach and train my peers on business metrics important to myselfand the company. These metrics include financing, gaming set-ups, GSBTP, and services. Inthis position I maintained open box license plates and controlled the outstanding ones. Ialso helped lead the team to being number 1 in the district for gaming set-ups.

In my role I not only had to assist happy and less than happy customer but I alsopresented and process credit apps. A few of my responsibilities were presenting ouraccount shield program to our new customers to help build loyalty and protect theinterests of our customers. This also provides more revenue for the company. I assisted myco-workers with any issues and was given the honor of teaching transfers as well asguiding new associates that were brought into the company. Utilizing my down time, I wasable to learn the workings of the Geek Squad while also forging a great relationship withthem.

The major experience I received in this role was getting to work hand in hand with allaspects of the store. I was the point person for all of the staffing needs. This allowedme to see the business for more than just an operations stand point but from an overallstore dynamic.

In my role I not only had to assist happy and less than happy customer but I alsopresented and process credit apps. A few of my responsibilities were presenting ouraccount shield program to our new customers to help build loyalty and protect theinterests of our customers. This also provides more revenue for the company. I assisted myco-workers with any issues and was given the honor of teaching transfers as well asguiding new associates that were brought into the company.

I had the chance to get the base experience in customer service that opened the door tobecoming an employee for Best Buy.---Organizing shoes in stock room--Folding clothing and sorting it in the correct department--Assist customers with the pairing of suits with accessories