Patrice Higgins Email & Phone Number

Arlington, Va, Us

Toronto, Canada

Provide tools, processes, and resources that enables Services Delivery to consistently deliver quality and excellent services.• Led the development and rollout of Financial Force PSA enhancements• Participated in weekly sales pipeline meetings to proactively plan capacity needs and make timely key project resourcing decisions• Managed the project assignment of 60+ consultants• Facilitated the weekly staffing meetings for all regions: North America, UK and Australia• Owned contractor engagement process to fill capacity needs

Toronto, Canada

Built team of consultants to deliver workforce management software solution resulting in $6million in services revenue.• Developed and deployed repeatable on-boarding plan• Managed development and mentorship for 15-20 direct reports

As Director of Services Business Development I was the business partner to both Sales and Services Leaders. Headed the strategy, management and execution of all Professional Services business development activities across a wide range of verticals and global regions. Balanced the organizational objectives against customer satisfaction and profit demand to create optimal pricing strategies and customer outcomes. Enabled and sustained a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations, and continued process improvement. • 2-time Kronos Legend Maker - awarded to the top 5% quota achievers. • Delivered services business development programs, strategies, collateral and sales tools from concept to completion, resulting in greater team efficiency and effectiveness. • Assembled weekly opportunity forecast reports to help professional services leadership with capacity planning and make timely key project resourcing decisions.• Directed on-boarding, off boarding, goals, performance and talent development for a distributed team of 20, including 6 direct reports.

I organized the pursuit strategy for complex opportunity sets, including multi-national deployments. I partnered and worked closely with sales executives, sales managers, presales, and services leadership teams. Consulted with C-level and operational executives to understand business needs, goals and challenges. I formalized the holistic deployment strategy for prospects that included resourcing, timelines, phased rollouts, service budgets, user adoption and integration.• 4-time Kronos Legend Maker – awarded to the top 5% quota achievers

As a Project Manager I demonstrated expertise in all facets of Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting. I attained strong customer relationships as ‘trusted advisor’ at project management and senior management levels.• Consistently kept project teams’ on-task with proactive control of budgets, schedules and scopes.• Trained and mentored both new hires and team members