* Achieved 100% occupancy rate and increased cash flow by 43% within a 12 month period.* Successfully completed several apartment renovations and oversaw simultaneous construction projects.

Managed $1M worth of research projects annually, at times up to 10 concurrently. Designed survey questionnaires with clients, coordinated with external vendors for printing and translation, monitored study participation on a daily basis and sent targeted email reminders to boost engagement. Populated normative comparisons, compiled data, created report shells and assigned analysis among a team of 5-6 freelance research analysts. Additionally, proofread and fact-checked all reports prior to delivery to clients. Prepared various cross-tabulation and custom ad hoc reports, coordinating with internal Information Services department to design reports that met clients' evolving needs.Key achievements:• Revamped Accounts Receivable billing process to a calendar-year quarterly system to ensure consistent cash flow and increase efficiency.• Created spreadsheets to capture and track multiple performance metrics, including month-by-month revenue forecasting, average survey statistics by multiple variables and year-over-year trend analysis.• Designed documentation files to maintain continuity of project specifications for repeat clients.• Trained new employees and authored step-by-step procedure files.

Started as Customer Service & progressed to Manager, Purchasing & Production ControlBalanced numerous competing priorities and requirements to ensure seamless production; assured provision of exceptional customer service, meeting or exceeding expectations. Analyzed customer needs and internal resources to establish daily manufacturing schedule. Monitored and provided continuous improvement for all processes/procedures. Served as point of contact, liaising among customers, vendors, and multiple departments to ensure smooth workflow and timely completion. Conducted management-level production meetings; reviewed and administered contracts; coordinated with engineering and sales regarding discrepancies and resolution. Defined raw materials and operational needs; monitored and maintained production schedule. Distributed and monitored work orders; maintained document control and oversaw monthly inventories. Generated internal audit reports to identify areas for improvement.Key achievements:• Integral member of 6-person team tasked with securing and maintaining ISO certification.• Authored or co-authored more than 50% of organization’s daily procedures.• Achieved and maintained 24-hour turnaround time for purchase order acknowledgements.• Attained and ensured 85%+ on-time shipment metrics.

Started as Production Associate, Scheduling and progressed to Production Specialist, Printing CoordinatorPromoted to prepare/analyze bid packages, monthly accrual reports, annual budgets up to $5 million, and create quarterly forecasts. Coordinated printing, freight management, distribution, operations and specification changes. Negotiated and coordinated scheduling changes by liaising among 10 vendors and 6-8 internal groups. Key achievements:• Created and implemented multiple reports to improve ability to review trends and serve as foundation for continuous process improvement.• Successfully managed publishing/production schedules for 200+ directories nationwide.

• Sole customer contact for two multi-million dollar national mass merchandiser accounts which met and exceeded yearly sales projections.• Multi-functional interaction with Transportation, Material Control, Sales Planning, Merchandising and Physical Distribution.

• Sole contact for several retail brokers in the Los Angeles, Arizona and Utah sales areas.•.Responsible for cross-functional activities which included short pay resolution, customer invoice billing and order analysis.•.Coordinated disposition of distressed and overage product.

• Monitored and maintained administrative activities of three warehouse account representatives.• Team consistently achieved 99.6% order fill and 99.1% on-time delivery.• Assisted in processing shelf life extensions, write-offs and general inventory management.