Managed day-to-day activities of state partner community to facilitate communication between national and state staff, including training and coordination of state staff accounts setup. Answered phones and greeted visitors.• Liaised between 38 state partners and internal teams using Nimble / Salesforce in Cloud or LeadingAge system, ensuring accurate data tracking of state partner information across functions.

Worked closely with Board of Directors and regional directors in organizing industry related town hall meetings using Doodle and Zoom.• Processed and managed Political Action Committee (PAC) donations / transactions and reports and prepared solicitation materials, ensuring accuracy regarding fund allocation.• Raised over $10K at annual meeting reception fundraiser, expanding funding for growth initiatives.

Provided administrative support to VP / COO. Managed committee and industry related meetings and took notes, various websites, and advocacy platform. Processed event registrations, set up campaigns, provided logistics to legislative fly-ins, and handled logistics for industry-related meetings.• Created courses in D2L LMS platform and handled enrollment logistics for training academy, establishing platform for continuing education for professional drivers and motorcoach company owners.

Answered general membership questions and responded to daily inquiries from members, non-members, and potential members in timely manner. Managed database, including adding new contacts and companies, updating current contacts and companies, merging duplicate records, and creating and running database reports and queries.• Yielded departmental savings of $25k through spearheading production of directory mailed to 2.2k partner members across purchasing, engineering, plant, operations, quality assurance, and senior executive contacts. • Coordinated 3 annual member conference calls providing updates on industry trends and assisting with individual needs, thus adding membership value.