Patricia Love Email & Phone Number

Leading a team of talented Black Belts who deliver $MM in savings and have fun doing it. Matured a young Lean culture by building a Lean Employee Development path (Lean Instruction, Coaching through projects, toll gate process, Lean Certification, continuing education). Greatest job in the world is seeing your business grow through your people improving their own processes, continuously!

Charlotte, North Carolina Area

Lead integration and improvement projects for the U.S.'s largest utility company.

Charlotte, North Carolina Area

Managed and improved the governance, business controls, associate satisfaction, process improvement and supplier management processes for 5 product lines and associated sales, servicing and retention processes by leveraging Six Sigma. Engineered and improved the management routines and business controls infrastructure for a business unit which grew from $150MM in 2003 to $1B in 2011 resulting in $700MM in net income, world-class associate satisfaction, low turnover and more delighted customers.Highlights:• Built data-driven infrastructure to ensure the IT portfolio, business strategies and in year revenue were profitable, achievable and scalable; included integration due to mergers & acquisitions. -Directed executive governance process; 12-15 product & process change initiatives per year.-Coached executive sponsors on DMAIC, facilitating process and approving/rejecting tollgates. Annually, the 50+ DMAIC tollgates governed by senior management delivered 3rd year growth valued at >$100MM.• Developed a risk heat map and metric plan that effectively reduced suppliers by 16%, enabling cost savings commensurately.• Built a team and a culture for customer communications improvement process called Clarity.Brevity.Simplicity which improved customer servicing and retention. The business unit’s top-2 box customer delight improved from 50.5% to 56.2% over first 12 months of process.• Grew the business by growing associates in the Six Sigma culture—38 Green Belt and 2 Black Belt certifications resulted in $230MM impact.

Charlotte, North Carolina Area

Built data-driven infrastructure for a growing business unit to ensure the IT portfolio, business strategies and in year revenue were profitable, achievable and scalable. During this time the business unit experienced several transitions/mergers with other companies.• Focus was on building a go/no go governance system with a bias for action. Resulted in defining, toll gating and launching 10-15 initiatives each year.• Integrated best practices between 4 product lines and associated sales, servicing and retention processes. Led associate satisfaction action teams.• Above actions enabled the business to grow from $150MM to $1B, doubled revenue per FTE from $1MM to $2MM and delivered world class associate satisfaction of 91%.

Charlotte, North Carolina Area

Led Six Sigma certification projects, process improvement projects for Direct Marketing and Banking Center Sales teams.• Certified 4 Green Belt projects and 8 candidates for $2MM in revenue and cost saves along with unmeasured process cycle time reductions and customer delight improvements.• Engineered countermeasures for sales team, exceeding sales plan by 16%.• Coached sales process improvements for mortgage protection produce yielding highest sales penetration rate in banking center channel of over 24%.

Charlotte, North Carolina Area

Process analysis and improvement for non-profit and for profit companies. Six Sigma and Lean tools taught and implemented with emphasis on 5S and cycle time reduction

Charlotte, North Carolina Area

• Kaizen blitz facilitator yielded $100K - $250K improvement to bottom line through reduced cycle time and distance traveled. • Instrumental contributor in facility’s ISO 9000/2000 certification and Malcolm Baldrige Quality Award competition.

Bs, Isye

Industrial & Systems Engineering