Adam Jacobs Email & Phone Number

United States

United States

Brandon, Fl

LabTech Admin and Tech Support

Rochester, Minnesota Area

Tech support Spectrum Business

Tampa Fl

Lead Program Manager for LabTech Software. Responsible for the Administration and Management of the LabTech Pilot Program including direct interaction with Partners in troubleshooting and diagnosis of software issues for correction and resolution. Performed Business Analysis on Projects for LabTech including Information gathering and proposed functional development of new integrations.

Tampa/St. Petersburg, Florida Area

Lead Support Technician over ThirdParty Backup Software. Specialization in Integration and troubleshooting issues with StorageCraft, CA ArcServe, AppAssure, Acronis, and Symantec Backup Exec in relation of LabTech Software.

Contractor in charge of Site to Site VPN migration project. Initiating first contact with new customers to setup and test secure VPN tunnel with Medicare and Medicaid system. Troubleshooting Local network systems to develop a functioning system to expedite medical claims during a National transition from ATT to Verizon in the Medical Industry.* Provided a ground up initiative to collect data and integrate 3rd party systems into the National Healthcare Billing and processing system. * Directed Crisis control during system migrations that lead to major outages assisting both the Helpdesk and the Service team in rapid recovery of all customers connections in a timely fashion. * Provided Knowledge based solutions to unforeseen problems leading to the development of new products and additional sales revenue.

IT Help desk consultant, responsible for first contact between Verizon Employees and IT help desk. Providing Technical expertise aiding users in one touch resolution of common computer issues and escalation of multiple user issues in a timely fashion. Using the CMIS System and the Inferred Reasoning Information System (IRIS)* Provided a fresh perspective on IT issues within the multi-user area leading to new answers to unusual problems in computer processing issues.* Provided exemplary Customer Service to multiple Users in the 2 years as a call taking agent.* Network Administrator in charge of user account creation and management. Averaging 150 accounts per week as well as updating 350 accounts a week.*Implemented and developed the Current User Access system for the Acosta Client from Beta to fielding and improving the system to stream line the process towards the Customers Goal of a 24 hour turn around system.*Developed and implemented one of the Clients most valued processes of termination and access removal for a client with an average of 100 to 200 terminations per week.

Lead day delivery driver, responsible for opening the restaurant and ensuring quality service for customers. Qualified in every position in the shop to include shift manager.* Store security advisor assisting in both training and implementation of new personnel security procedures

Leading Petty Officer in charge of training and long term planning for Operations Department. Maintaining superior training programs and assisting in both development and implementation of new networking systems in mobile field commands. * Volunteered for extended deployments to US Naval Station Guantanamo Bay for duties in Detention Center used in the Global War on Terror. * As a leading petty officer my personnel conduct and professional demeanor challenged both junior and senior personnel to excel in their professional development. * While working an average of 50 hours a week, managed to devote personnel time to attend higher education and earn a Bachelors Degree in Criminal Justice, Magna Cum Laude

Corrections Officer responsible for the Daily routine of 111 inmates in a medium security state prison. Additional Duties included visitor control, crisis response unit, and inmate/ staff relations board. * While working for CCA, I developed skills in interpersonal communications and conflict resolution.

Councilor Councilor responsible for the daily routine of juvenile offenders ranging from age 11-18. Responsibilities included education, drug and sex counseling, as well as appropriate interactions between juveniles and the public during off site recreational events. * Assisted in the integration of new equipment to support the expanding of campus and the additional security and computer need that were required. * Developed firsthand experience in onsite network construction.

Multiple Launch Missile Systems Crew Member. * Received training in communications and computer systems.

B.S, Criminal Justice

Certificate, Paralegal Studies