Patricia Bastos Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

• Oversee all store operations, ensuring compliance with cash handling standards and procedures, firm control over inventory, superior customer service and product quality, maintained store display according to Company`s standards to maximize profitability.• Managed relationships with internal and external customers, including customer service issues, supplier relationships and employee morale, providing customer-focused service, resolving queries or complaints, and continuously build a positive brand image.• Trained and mentored staff, developing skills and customer service excellence, providing coaching, mentorship and performance evaluations, supporting operational processes, Leading and motivating the team to reach store monthly sales goals and increased sales activities by up-selling.Key accomplishment: Developed small procedures for receiving the shipment, stock control and organization, and Cash-out customers, allowing the store to achieved awards such as Inventory audit, Evaluation score, and Target Completion for several months. Supervised and trained four assistant managers that later became store managers and also several employees to other stores.

Halifax, Nova Scotia, Canada

· Collaborate with management and staff to achieve sales targets and execute headquarter instructions. · Help train and lead teams to accomplish excellence in customer service, product knowledge and sales strategies. · Oversaw all store operations, ensuring compliance with cash handling standards and procedures; firm control over inventory, superior customer service and product quality.

Toronto, Canada Area

• Oversee all store operations, ensuring compliance with cash handling standards and procedures, firm control over inventory, superior customer service and product quality, maintained store display according to Company`s standards to maximize profitability.• Managed relationships with internal and external customers, including customer service issues, supplier relationships and employee morale, providing customer-focused service, resolving queries or complaints, and continuously build a positive brand image.• Trained and mentored staff, developing skills and customer service excellence, providing coaching, mentorship and performance evaluations, supporting operational processes, Leading and motivating the team to reach store monthly sales goals and increased sales activities by up-selling.Key accomplishment: Developed small procedures for receiving the shipment, stock control and organization, and Cash-out customers, allowing the store to achieved awards such as Inventory audit, Evaluation score, and Target Completion for several months. Supervised and trained four assistant managers that later became store managers and also several employees to other stores.

Toronto, Canada Area

• Greeted and assisted customers and registered their information accurately and quickly into the system.• Presented vital features and benefits of the products to secure revenue.• Prepared collection files and assisted in the collection process, and answered any telephone calls.• Loss Prevention Policies and procedures acknowledged.

Toronto, Canada Area

Management of customer interactions to increase customer satisfaction and improve service qualityProviding excellent customer service and technical support in an inbound customer contact environmentDemonstrating empathy by listening attentively to customer concernsReport to the Site Superintendent Project Manager or customer service desk. Responsible for the elevator key, control and functions.

Toronto, Canada Area

Welcome to greeted guestsOrganized and set up tables, linens, chairs, and serving stations for banquet eventsServed beverages and foods in a designated order. Replenished according to the service requested by the client.

Brazil

• Overseeing day-to-day activities assisting the sales team preparing contract negotiation, invoices and collect payments, maintain the filing system and customer paperwork, research and assemble comparative market evaluations, and booking property site visits with prospective clients. • Assisted with manager activities, such as prepared reports, financial statements and billing, produced pitch material and presentations.• Mediated issues and acted as the key contact person for multiple sales representatives, customers, partners, visitors and staff, providing information and orientation and keep good relationships.• Performed administrative support procedures such as scheduling and organizing routes coordination, plan visits, travel and meeting arrangements, maintaining mailing lists, updates on activities, etc. • Organized and attended various event activities, including open houses, fairs and sales initiatives.Key accomplishment: Create a training program for the sales staff generating greater negotiation confidence with customers and a better understanding of contracts established, reducing errors and returns with customers queries by 45% and increasing sales by 30% in the quarter, leading the Company to adopt the training program as permanent.Licensed Realtor with experience in commercial real estate development in Brazil.

Natal - Brazil

• Provided outstanding customer service to potential and current customers and keep satisfactory records.• Had performed administrative duties such as handling phone and email correspondence, supporting bookkeeping procedures, maintaining employee and client file database, inventory management, and presentation reports. • Established targets and make sure the team are performing at their best and monitored the exchange process, structured, and documented the Buy and Sell quotes of exchange contract rates, for credit and sell foreign currencies, granted by BACEN. Key accomplishment: Increased sales by 20%, developing partnerships with tourism agencies, class associations and private companies.

Natal/Rn - Brazil

• Act as the employer's primary contact between all Regional impacted departments to ensure proper communications and reporting practices.• Supported the District Manager with budget forecasting, supervised administrative and cash flow control, ensuring compliance and assisted the sales operations • Coordinated team schedules, established daily office procedures, operations and activities.• Provided analytical support to the Regional Credit Department and performed operational initiatives and ongoing customer portfolio activities and new clients.• Conducted the hiring process, training, workshops, motivational activities and other related events, and handled employee performance assessments to define actions and improve development needs. • Created a trust relationship with clients applying superior customer service skills, including regular interactions to seek out and solve potential problems.Key accomplishment: Implemented a new approached customer process and mentoring between the credit, service and sales areas, establishing a leading method in the Company, increasing by 35% the sales team productivity and agility and improve related sectors efficiency reducing errors and refractions.Our exact process allowed us to be one of the first stores to print Visa and Master cards directly to customers. Awarded a 1st place and 2nd place Brazil in the highest absolute number of Visa and Mastercard sales contest; The best sales index for total protection and the 4th most top growth in Brazil

Natal - Brazil

• Assisted the director in sets annual performance targets and budget, preparing marketing business strategy, establishing and maintaining various internal administrative support procedures such as document tracking and preparing weekly reports. • Coordinated sales support activities provided up-to-date and accurate information between internal team members and outsourced staff, guaranteeing the appropriate customer service delivered and managed their schedules and duties. • Developed internal marketing actions to improve sales and customer service performance and participated in employee`s support events and training programs • Worked with all departments to investigate and resolve customer concerns escalated to the head office, including follow-up with all parties involved.• Acted as a liaison between internal and external dealers and associates and performed as envisaged in legal actions using the policy knowledge to problem-solving and suggest solutions.Key accomplishment: Reached the Top Retail Sales Award and Corporate Sales Award, an internal campaign competing with six other provinces in the northeast area, increasing sales by 30% in the period, compared to the previous years. Bi-annual champion in retail sales and tri-annual winner in corporative sales

Graduate Certificate Program, Global Business Management

The Global Business Management program offered me a unique vision in business management and international concepts. The program focused.

Mba Executive In People`S Management, Business / Human Resources

The Executive MBA course in People's Management conveys knowledge and enables me to effectively and efficiently manage people and teams.

Bachelor In Economic Sciences, Business/Managerial Economics