Patricia Smith Email & Phone Number

Manage and communicate the organizations strategic plans between business unit and development teams. Assist the organizations year over year consumer sales growth by implementing lead to call automation, sales lead and call center technology. Partner with and maintain relationships with vendors to support use of artificial intelligence. Assist with compliance of industry and account regulations.

As a member of the largest independent moving and storage company in the country, my role is to support the residential business unit, while establishing process and precedent for future product managers. Responsible for developing and implementing templates, SOPs and standards for product management. Oversee 35 software products including those internally developed, purchased, or third party directed. Developing product catalog, product feature documents, roadmaps and establish prioritization in alignment with the business units strategic goals and objectives. Additional responsibilities include the creation of process analysis review and documentation for the enterprise. Reviewing and analyzing SOP documentation to identify areas of process improvement or waste.

Jr. Project Manager supporting various departments across the enterprise.Utilizing Liquid Planner to track, report and document project stagesWorked in both Waterfall and Agile project environmentsProject Success included: * Bringing in $1 million in additional revenue * Establishing and Implementing new business model * Improving process and efficiency within the residential business unit * Developing real time, single source, data capture * Helped improve days to bill from 39 to 6Responsibilities and experience included: *drafting requirement documentation and WBS (work breakdown structures) *designing UAT scenarios and documentation for stakeholder approval *developing reference materials and implementation guides for the end users *holding training and implementation sessions for end user and stakeholders *documenting AAR and highlighting lessons learned for future projects *descoping, managing change requests, highlighting and documenting project risks *managing post implementation remediation issues

Washington D.C. Metro Area

(December 2016 to Current)Customer Care Manager for JK Moving Services Domestic Residential Services Establish and enforce company and government policies and procedures for household good services. Develop coordinator processes and training procedures. Handle customer service concerns and escalations to bring about appropriate resolution.Develop and Maintain positive business relations with accounts and relocation companies. Assist and serve as SME in development of new processes, software improvements and development. (August 2015 to December 2016) Inside Sales for Residential Services at JK Moving Services achieving over $300,000 in sales in first year.Supporting the Vice President of Residential Sales with a team of 22 sales professionals.Business Development Administrator collaborating with marketing for promotional items and trade show events.Beta Testing and implementing processes for new lead source generation with Director of Marketing. Internal training and development of staff.Review and Audit department processes and policies for improved efficiency.Participate and help to facilitate cross enterprise sales including Commercial and Archiving Services, International and Government Services, Corporate Relocation and National Accounts.

Washington D.C. Metro Area

Accounts Payable/Accounts Receivable Manager (December 2014 - August 2015)Supervise a team of 5 people for collections and payables under the AR/AP division of the Mobility Division. Focused on increasing efficiencies in Payable & Receivables through improved tracking & process management.Analyzing current & creating new processes to increase automation & decrease human errorManage & maintain vendor/agent relationships while monitoring payables & collectionsCollaborate with all departments to implement improvements and support new policiesUpdate social media platforms such as Twitter, Facebook, LinkedIn. Generate content on Intranet. Design print ads. Participate & contribute current marketing & financial knowledge to regular business development meetings. International Move Manager (January 2013 - December 2014)Organize import, export and third country household good shipments for 5 accounts.Communicate with international agents regarding customs, documentation, shipping regulations, rates and transit.Process invoices and monitor accounting/payment systems for updated information and billing requirements.Create quarterly reports for the World Bank and IMF. Running data extracts, processing for accuracy and presenting for review.Support the Senior VP of Mobility Services with marketing and brand related tasks.Forwarding Coordinator (June 2012 - January 2013)Coordinate pier hauling, primary focus on Baltimore/New York portsReview all ocean/inland freight invoices and all trucking and per diem invoicesSupport Forwarding Manager with properly rating, routing and booking ocean freight Assist Forwarding Manager in maintaining relationships with NVOCC’s, steamship lines and track industry changes from a logistical and regulatory perspective.Manage AES filing with US Customs to ensure cargo is not held back by carriers and all documentation meets US Government and carrier’s requirementsResponsible for all Forwarding Manager Duties in their absence

Washington D.C. Metro Area

Assist with cultural exchange programming. Organizing transportation and meetings. Prepare briefing books and other materials. Work on contacts database, blog and group webpage.•Handled program logistics such as air and ground transportation, meetings, tours, insurance, visa check cards and more for 39 Legislative Fellows Participants•Created a database for more than 100 program resources and contacts.•Created Legislative Fellows Program blog.•Prepared briefing books and welcome packets for 39 international participants as well as 3 members of the Department of State.•Created an applications database, which included over 200 applicants for the Legislative Fellows Program and the Young Turkey/Young America Program.•Reconciled receipts with credit card statements, budgets and financial documents.

Assist in coordinating private events and VIP guests.Maintain and confirm all daily and holiday reservations. Provide administrative support for the managerial staff.Assist with bookkeeping for the property. Updating the daily adjusted sales, preparing deposits, cash flow and sales journal reports as well as audits as needed. Supervise and train new employees. Generate and compile training materials.Hostess October 2009Hostess at a fine dining restaurant chosen by readers of Gourmet magazine as one of America's Top Tables. Coordinate reservations; greet customers; handle special requests; prepare menus, cake orders and other logistics Provide administrative support including answering phones, plotting reservations and customer service.

Bachelor'S Degree, Business And Management; International Business Concentration

Activities and Societies: Elementary Based Latino Outreach (EBLO); Intramural tennis and volleyball; Student Ambassadors; TutoringJoseph.

Certificate, Marketing

Completed Marketing Certificate Program at Georgetown University. Course work in International Marketing Management, Intelligent Marketing.

B.B.A, International Business

Study Abroad Year - courses included Quality Management, International Marketing, Operations Management, Philosophy, Celtic Saints, Irish.