Patrick Mchugh Email & Phone Number

Columbus, Ohio, United States

- Global go-to-market strategy and execution lead for leveraging process & task mining for risk management across all lines of defense (streamlined RCSAs, continuous control monitoring, automated controls, control rationalization, intelligent audit, etc) + augmenting current GRC stack- Client account lead for multiple Fortune 500 financial services companies- $18M+ in confirmed customer value (free cash flow improvement + cost reduction)

Columbus, Ohio, United States

Dec 2020 - March 2022: Midwest lead for Cyber Risk and Operational Resiliency for Risk and Compliance practice.Sept 2021 - March 2022: Stood up CoE for OpEx + Process modeling while leading process modeling / OpEx team of 14 resources as we provided current state analysis + recommendations for improvement for ~300 processesDec 2020 - Sept 2021: Lean Process Architect for top-15 US based bank focused on strategic cost saving initiatives while improving customer satisfaction

Chicago, Illinois

Sept 2020 - Nov 2020: Lean Process Architect focused on cost savings and improved customer satisfaction for a top 15 US based bank.Nov 2019 - Aug 2020: Developed target state operational resiliency program and processes for a top 5 US Bank. Aligned target state processes, roles, and responsibilities to industry standards such as NIST and FFIEC. Helped define the roll-out plan, training, and change management for the new organization.May 2018 - Nov 2019: Performing enterprise-wide operational excellence program, including current-state assessment and relationship process mapping, for a top 5 US bankSeptember 2017 - May 2018: Work stream lead for implementing cyber security controls for a large insurance provider

Chicago, Illinois

August 2017 - September 2017: Cloud Risk Assessment Analyst for a leading retail and investment bank based in Manhattan, New York.Responsibilities included:- Identifying a framework and taxonomy of key operational, security, and privacy risks within the SDLC process as the bank looks to move applications to the cloudJanuary 2017 - August 2017: Regional Risk Assessment Lead for APAC Region for a top five US Retail BankResponsibilities included:- Development of end-to-end control testing process, data flow, and reporting to be used globally for the LOB- Leading APAC process, risk, and control assessment for high risk banking processes to understand inherent and residual risk environment- PMO lead on testing of control environment for the high risk processesNovember 2015 - December 2016: Continuous improvement project lead in US Private Bank COO for a leading retail and investment bank based in Manhattan, New York.Responsibilities included:- Continued analysis and execution for optimizing banker capacity and resource/product alignment- Communication of project statuses and updates to all US Regions and Markets- Long and short term US Private Bank Know Your Client (KYC) grouping, prioritization, and scheduling- Private Banking North American Industry Classification System (NAICS) quality assurance- Ensuring back-end system updates for client coverage and product are updated appropriately- Creation of automation tools and SOWs for future quality assurance, optimization, and large-scale communication

Chicago, Illinois

February 2015 - December 2016: Business Analyst focused on optimizing Banker capacity and providing a suitable servicing model for different products for a leading retail and investment bank based in Manhattan, New York.Responsibilities included:- Aggregating and analyzing pertinent data from disparate data sources- Automating knowledge transfer and communications processes, including tracking and dashboard creation, resulting in savings for ~ 1 FTE per major COO project- Creating a sustainable, repeatable model for optimization efforts in future quarters- Coordinating between various departments and teams, including hiring for Service Teams, updating credit and internal systems, as well as working with marketing and vendors to send notifications to clientsMay 2014 - January 2015: Participated in an Operational Risk and Control Assessment for a global, leading retail and investment bank in Manhattan, New York.Responsibilities included:- Interviewing key stakeholders across enterprise-wide IT functions to create an integrated view of process maps with overlaid operational risks and controls- Determine control gaps and prioritize remediation action plans and controls testing- Develop executive summary of key findings while recommending process improvements to develop future state efficient and low-risk IT processes.- Executing control testing across various functions to mitigate risks/gaps and strengthen existing controls- Developing a framework for future in-house end-to-end process mapping, risk and control identification, control testing, and action plan creation

Chicago, Illinois

Verint Support Consultant for a top four insurance companyResponsibilities included: - Leading strategy development for improving efficiency and performance of an end-to-end managed service to effectively exceed Service Level Agreements- Delivering contractual agreements 100% on time- Training a team of 13 in improving reporting efficiency and communication skills- Automating and integrating reporting effort (from day-to-day operations to Executive reporting) to save .5 FTE to be reallocated to other value added activitiesBusiness Systems Analyst for a top four insurance companyResponsibilities included: - Creating Executive level deployment dashboards for tracking multi-year enterprise-wide technology deployment, resource relocation, and capacity management- Standardizing the data collection process spanning 13 geographic regions to ensure data integrity

Columbus, Ohio Area

Responsibilities included:- Leading a Lean Six Sigma project (DMAIC) focused on reducing waste in managing the storage and locating of inventory plant-wide- Creating and implementing a measurement system to track and communicate inventory issues affecting over 40 workers for surfacing future improvement opportunities

Third Party Logistics Performance EvaluationResponsibilities included:- Analyzing performance of third party logistic providers (3PLs) to determine allocation of business and areas for improvement- Standardizing data reporting processes of the 3PLs for data integrity in driving decisions- Improving communication and visibility between departments, including 3PLs, Forwarders, and Customs to minimize business delays

Columbus, Ohio Area

Responsibilities included:- Collecting and analyzing data to optimize plant layout and material work flow, minimizing transportation waste while moving inventory to point of use- Reducing inventory footprint of high-volume production cell by 40%- Reallocating 44% of inventory held in storage to point of use in production cells

Dayton, Ohio Area

Responsibilities included:- Performing open source research and analysis on Gamma Ray Burst telescopes for AVETEC - Beta testing and creating a training manual for the analysis tool Palantir for implementation of tool at NASIC / United States Air Force- Creating a research paper based on findings to be published within intelligence community- Communicating software improvement opportunities to Palantir support representatives for software revision and enhancement