Patrick Stevens

Patrick Stevens Email and Phone Number

Director - Assist Partners @ Community Business Connect
Melbourne, VIC, AU
Patrick Stevens's Location
Greater Melbourne Area, Australia
About Patrick Stevens

Unique and wide-ranging experience delivering innovation in business through organisational and technological change within competitive and high-growth environments. My expertise covers software, technology, and managed services, with proven success building and leading cross-functional teams to deliver results, increase market share, and drive revenue growth.I have successfully scaled business units, implemented innovative customer success frameworks, and strengthened sales and product portfolios, always focusing on operational and customer excellence. I’m skilled at fostering collaborative, high-performing cultures and have led complex strategic initiatives – working across Asia Pacific, Japan, and the Middle East.KEY CAREER SUCCESSES✦ Winning net new business from competitors and increasing market share by over 500%✦ Pricing and negotiating contracts for net new customers (securing large customers/high-value deals valued in the 10s-100s of millions✦ Developing APAC-wide customer success teams across to drive near 100% renewal rates✦ Consistently over-achieving on revenue targets✦ Driving localisation and adoption of new offerings to APAC field sales to create new revenue streams✦ Engaging new business partners to build and grow channel sales across APJAREAS OF EXPERTISE:• Strategic Business Planning - working with C-Level executives and business operations to deliver business outcomes across Asia Pacific and Japan (APJ) with some work in the Middle East and Africa• Evangelising - championing technology and business objectives to customers, business partners, and associates - translating technology into clear business outcomes• Change Management - leveraging extensive experience in sales, service delivery, and operations within the technology industry to drive transformational change• Cloud Solutions - building, supporting, and delivering complex solutions across cloud, hybrid, and on-premises environments• Regional Business Development - scaling sales infrastructure, developing competitive intelligence, managing sales funnels, optimising commercial pricing strategies, localising offers, and constructing complex bespoke deals.• Team Leadership - building and leading high-performance teams to achieve organisational goals and exceed revenue targets• Customer Success - designing and leading customer-centric programs to increase market share and improve retention and lifetime value• Research & Development – managing product roadmaps and aligning priorities with market trends and customer needs

Patrick Stevens's Current Company Details
Community Business Connect

Community Business Connect

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Director - Assist Partners
Melbourne, VIC, AU
Website:
cbconnect.com.au
Employees:
2
Patrick Stevens Work Experience Details
  • Community Business Connect
    Director - Assist Partners
    Community Business Connect
    Melbourne, Vic, Au
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  • Avaya
    Managing Director Anz
    Avaya Jan 2024 - Aug 2024
    Australia
    In this role, I led the ANZ operations (sales, service delivery, and channel GTM strategies), taking on the role following the incumbent’s departure during major business transformation strategy work.Role included:✦ Operational leadership – sales, service delivery, channel✦ Chair - Avaya Australia Pty Ltd Board✦ Revenue performance and margin management✦ Weekly and quarterly revenue and booking commitment reporting✦ Business planning✦ Supporting services operations management✦ Channel GTM strategiesHighlights:✦ Improving GTM approaches and reinvigorating the channel by appointing several new partners and driving significant additional cloud sales✦ Delivering above plan margin for ANZ business operations✦ Establishing improved financial frameworks to track revenue and significantly improve margin assessments
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  • Avaya
    Senior Director Solution Sales Specialists, Asia Pacific & Japan
    Avaya Jul 2022 - Jul 2024
    Melbourne, Victoria, Australia
    In this role, I led a team of cloud and contact centre specialists and developed the solution sales organisation in APJ, providing local account teams with support on GTM strategies, cloud business development, sales cycle and strategy planning following Avaya’s move from legacy infrastructure to a cloud solution sales business.Role included:✦ Strategic guidance to field sales (and partner community) - opportunity development, pricing strategy and engagement✦ Supporting complex deal construction, legal negotiations and offer localisation✦ Team leadership - customer contact and cloud solution specialists across APJ✦ Team training and development – field sales✦ Partner and channel engagement on the GTM approach✦ Supporting the channel to differentiate its offering in line with business goals✦ Opportunity qualification and pipeline managementHighlights:✦ Leading the development of the solution sales organisation in APJ, expanding the team by 40%, evangelising the solution selling framework and supporting the approach to field sales teams across APJ✦ Delivering significant growth in large complex deals across APJ and accelerating the sales cycles✦ Designing and adopting new GTM strategies to increase deal size✦ Implementing advanced CRM tools and analytics-driven strategies✦ Improving sales cycle qualification and management for APJ cloud opportunities✦ Expanding into new markets and verticals and increasing market share (including net new)✦ Working closely with field sales to better leverage global alliancesProviding executive leadership to achieve selection as the preferred vendor for a 10-year government contract (in competition with incumbent vendors)
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  • Avaya
    Director - Solutions Sales Specialists - Asia Pacific & Japan
    Avaya Oct 2020 - Jul 2022
    Greater Melbourne Area
    In this role, I led the development of the solution sales organisation in APJ to support local account teams in winning cloud and contact centre opportunities.Role included:► GTM strategies for the APJ region► Executive leader of large complex deal construction in APJ► Supporting legal negotiations► Pricing development► Offer localisationHighlights:✦ Expanding and delivering an integrated team in APJ providing customer contact and cloud solution specialists✦ Driving and managing APJ readiness for Contact Centre as a Service offering✦ Achieving net new business growth and winning competitive business across APJ
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  • Avaya
    Director - Cloud Solutions Apac
    Avaya Jul 2018 - Oct 2020
    Melbourne, Australia
    In this role, I led the APAC team specialising in delivering cloud solutions (Public Cloud, Private Cloud, Private Enterprise Cloud and Hybrid Cloud offerings, either with Avaya Managed Service or SP/SI cloud enablement). Role included:✦ Team leadership – business development managers, commercial specialists and cloud solution specialists✦ Evangelising private enterprise cloud solutions to AMEA sales teams✦ Supporting teams with sales qualification and management to win cloud and contact centre opportunities✦ Management of GTM planning and execution across APAC✦ New business development✦ Pricing✦ Offer development and deployment✦ P&L responsibilityHighlights: ✦ Expanding efforts and coverage across ASEAN, Japan, and ANZ✦ Supporting the team with complex deal construction, including legal negotiations, pricing, and offer localisation to significantly over-achieve plan for bookings✦ Improving SFDC funnel hygiene sales motion management ✦ Defining and launching an innovative and unique hybrid solution targeted at ASEAN✦ Achieving new business growth from regional competitors
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  • Avaya
    General Manager - Cloud Solutions
    Avaya Oct 2014 - Jun 2018
    Melbourne, Australia
    In this role, I was responsible for delivering cloud solutions to clients across the AMEA region. Role included/highlights:✦ Team leadership - 18 – for commercial and solution cloud specialists in Hong Kong, Singapore, Australia, Malaysia, Philippines, Dubai, and India✦ Execution of regional GTM strategies✦ Localisation of global offerings✦ Development of bespoke service delivery solutions✦ Commercial management of net new opportunity identification, development and management✦ Evangelising private enterprise cloud solutions to successfully tens of millions in annual sales (overarching target plan)✦ Complex deal construction✦ Pricing localisation✦ Legal negotiation support on complex cloud solution contracts✦ Margin approvals for AMEA-based deals
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  • Avaya
    General Manager - Avaya Operations Services – Apac And Mea
    Avaya Jun 2010 - Aug 2013
    Sydney, New South Wales, Australia
    In this role, I managed the APAC and MEA (Middle East and Africa) Operations Services (Managed Services) line of business GTM within Avaya Global Services.Role included/highlights:✦ New business development✦ Team leadership – APAC and MEA-wide team of 8✦ Go-to-market planning and execution✦ Development of Cloud Services and Managed Services offers✦ P&L management
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  • Avaya
    Gm Consulting And Solution Integration - South Pacific
    Avaya Jul 2007 - Dec 2008
    Sydney, New South Wales, Australia
    In this role, I was responsible for delivering solution integration services for the Avaya range of products.Role included/highlights:✦ Managing the delivery of consulting and solutions - VoIP, Communications Enabled Business Processes, Call Centre solutions, and system integration
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  • Alphawest
    National Manager Enterprise Services
    Alphawest Feb 2006 - May 2007
    Melbourne, Victoria, Australia
    In this role, I worked for a division of the managed services group, consisting of the National Support Centre (Mel), Enterprise Management Centre (Syd), and National Operations Centre (Perth). The group delivered ITIL-based managed services to clients throughout Australia and New Zealand. Role included/Highlights:✦ Managed the national delivery (Australia and New Zealand) of services ranging from Managed Router Services, to complete IT outsourcing or selective sourcing
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  • Alphawest
    National Services Manager
    Alphawest Aug 2005 - Feb 2006
    Building on the previous role, in this role, I was responsible for managing the provision of managed services provided to national clients bringing together the Network Managed Services and End User support services into one business unit across Australia. (NOC and NSC).Role included/highlights:✦ Review and implementation strategies for the development of managed services✦ Managing new technology implementations✦ Close collaboration with the Business Development unit to develop costing models and proposals for managed services
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  • Alphawest
    Manager National Support Centre
    Alphawest May 2002 - Aug 2005
    Melbourne, Victoria, Australia
    In this role I built the support services organisation from level 1, help desk services in Melbourne of approximately five staff to, Server Support, Desktop & Application Support services and over 130 staff across Australia. Delivered significant growth in revenues and customer base.
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  • Alphawest
    Team Leader - It Support And Service Delivery Manager
    Alphawest Aug 2000 - May 2002
    In this role, I was responsible for delivering IT support and managed services provided by Alphawest to clients.Role included/highlights✦ Service delivery management of managed services to clients✦ Team leadership – 12 – 35 staff✦ Support service delivery - 24x7 - Australia and New Zealand✦ Leading delivery of IT support services
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  • Alphawest
    Team Leader - It Support
    Alphawest Apr 2000 - Aug 2000
    Team Leader for the delivery of IT Support services provided by Alphawest to clients. Managing 12 staff.
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  • Suncorp
    Assistant State Accountant
    Suncorp Jul 1997 - Apr 2000
    Melbourne, Victoria, Australia
    In this role, I provided support services to VIC and NSW Business Banking operations.Role included/highlights:✦ Business analyst responsibilities within the business banking unit✦ 1st - 3rd Level Support - LAN, Servers and desktop environments
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Frequently Asked Questions about Patrick Stevens

What company does Patrick Stevens work for?

Patrick Stevens works for Community Business Connect

What is Patrick Stevens's role at the current company?

Patrick Stevens's current role is Director - Assist Partners.

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