Patrick Allen Email & Phone Number

Chicago, Illinois, US

• Image, configure and deploy laptops/desktops across the firm
• Assist with move, add and changes of hardware
• Coordinate repairs and replacements with our vendors or home office
• Accurately track the inbound/outbound movement of assets
• Look to improve efficiencies across various processes
• Apply fundamental troubleshooting skills to isolate & diagnose software and hardware problems

Paris, France, FR

Provides desk side support for employees ranging from mail room to CEO. Configure and provision equipment for company employees. Utilizes Active Directory to manage company machines and software. Manages and coordinates team projects. Creates schedule and oversees tech bar operations. Works hand in hand with engineering/ external teams to resolve issues..

Chandler, Arizona, US

Refurbished used computers and technological equipment. Set up, tested and configured networks, desktops, laptops and printers. Installed motherboards, processors, RAM and graphics cards. Diagnosed, installed, configured and repaired computer systems and software.

Cupertino, California, US

Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Informed customers about issue resolution.

Cupertino, California, US

Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team to provide the highest level of service to customers.

Education record

Highschool Diploma