Patrick Ballard Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

Provide performance management, rewards, mentoring, delegation and career development for a team split between two sites.Remove roadblocks for the team, so they can operate efficientlyProvide customer centric point-of-view, expertise and knowledge from previous collaboration team experiences into the work model and priorities for the organization.

Hillsboro, Oregon, United States

Managed our collaboration strategies for the enterprise utilizing Microsoft 365 (M365) and smaller niche products. Finished deployment of M365 to for the corporation (including transitions from multiple on-prem systems). Deployed an alternative enterprise collaboration tool to the company coordinating partners across legal, security, and the business groups. Was a primary SME working with many key partners across IT (security, privacy, legal, audit, and more) on the right strategies for our collaboration platforms to keep them safe, secure, and compliant with regulations.Worked closely with our Access Management teams and Azure teams on the right authentication & access management processes & architecture for both external and internal collaboration usagesConsulted with our data protection teams on technical capabilities & solutions with regards to our collaboration solutions Drove a major security audit effort to help definite business processes to manage non-approved collab tools along with transition change management to clarify what tools were approvedProvided consultation & solutions for Intel business groups on complex business use cases that needed to use our collaboration tools Was the primary customer face for our business unit leads, operations, and champions across the collaboration tools ecosystem.

Hillsboro, Oregon

Managed a team of people in India, Oregon and Israel focused on corporate wide collaboration tools. Provided performance management, rewards, mentoring, delegation and career development for the team. Removed roadblocks for the team, so they could operate efficiently. Help to drive the agile and eventually SAFe transformations within the organization to focus individuals into various cross-functional agile teams. Developed change management strategies for the roll-out of Microsoft 365. Was an subject matter expert on many of the tools within our team providing both guidance & consulting to the team, organization, M365 program, as well as for our customers

Hillsboro, Or

During this tenure, I played in dual role. For the product manager role, my focus was on supporting our on demand video platform. This was set to be a 3 month temporary coverage but turned into a 6 month coverage due to resourcing constraints on the team. While supporting the day to day needs for customers, a major focus during this coverage was overseeing a difficult upgrade project that had already been late by 12 months before I took on the coverage. We managed to complete the upgrade project and I was able to hand off the product manager to a permanent replacement. Outside of ensuring the health of the platform, I also managed the budget needs for the platform, determined the roadmap for the next year, and improved the working process with our vendor.I also was asked to do product management coverage for our Wiki platform until a permanent replacement could be hired. During this time I also mentored new product managers both inside and outside my immediate group on how to perform and succeed in the role of a product manager.The other role that I split my time with was the Customer Experience Lead. We looked across the suite of 10 products our team supported and determined best strategies for training, marketing and comms to lead to better adoption of our solutions. I would organize the work for our team and execute on individual pieces as a team member. This role is what I intended to be full time on but product management coverage was needed part time. The intention is to go back to this role.Along with these two roles, I have been working on building on leadership skills to eventually look at managing people. Working with my manager, I have been responsible for managing the rotation engineers that worked with our group, handling the hiring process for new team members, mentoring our newer product managers and systems analysts, and developing strategies for how our team would work and collaborate.

Hillsboro, Or

As a systems analyst, I played in a lot of different roles. I would do project management, customer engagements, systems analysis & reporting, user requirements derivation, direct support, business process improvement, consulting, design, system configuration, training, TCM, communications and even simple development.While my role did encompass a lot of small activities, my main role entailed customer engagement management, product creation, and acting in a consulting role about the products I supported. In my customer engagement role, I helped to make teams more effective with the collaboration products our organization provided and helped to resolve very complex collaboration needs.Product creation was another role that I played in. I played as the Product Owner in a Scrum team to develop an expertise finding solution. During my time in the expertise finding solution, I also was part of I was part of a User-Experience apprenticeship where I was certified as a Interaction Designer and a Usability Tester. I used these capabilities in the development of the product.I spent most of 2014 working on delivering a social collaboration capability for Intel. In this process, I led a team on the adoption strategies and launch campaign for how the Enterprise would adopt this new tool.

Hillsboro Or

As a Product Owner, it was my duty to see that the environments I supported were maintained well and issues were resolved quickly. If there were any catastrophic issues with the environment, I would be the point person to help coordinate the right engineers, support personnel, and communication folks. My day to day responsibilities: - Handling escalated issues that did not get solved in the first two layers of support- Making decisions about how we move forward with product enhancements- Running small projects to help improve the product or add new capabilities

Hillsboro, Or

As a Information Business Analyst, I was focused on the support of our major collaboration product at Intel. I would routinely focus on complex support issues, help to resolve them, and interface with customers on further enhancements.

Hillsboro, Oregon, United States

Created pages for Internal and External sites related to Intel Developer Forum and Intel Architecture LabsCoordinated with customers on needs, deployed new features into sites.Developed pages, scripted deployment, provided graphic design, and edited/pushed content to our different internal and external solutions.