Patrick Barba Email & Phone Number

Broomfield, CO, US

San Jose, California, US

• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Proposes/Presents Data Models based on business understanding provide a scalable solution around custom objects.
• Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to Salesforce technology enhancement and initiatives.

Boulder, Colorado, US

Company was purchased by NetApp

Westminster, CO, US

• Managed four SFDC instances with 500+ users combined, and 5k+ portal users.
• Create custom objects to maintain business processes not housed natively within SFDC.
• Responsible for designing the system to house multiple divisions with their own record types, layouts, and business processes.
• Meet with stakeholders to understand objectives, KPIs, and provide solutions utilizing Salesforce.com.
• Mange projects to connect salesforce with other systems such as Oracle, Jira, Remedy, and more.
• Responsible for admin functions such as training users, security controls and data management, territory management, customer portals, case management, workflows, formulas, approval processes, and more.

Westminster, CO, US

• Responsible for global 24/7 support with in-house agents and agents stationed in various states and countries.
• Continuous development of CRM and IVR solutions to automate processes
• Developed the end user paid support program to generate revenue
• Launched the customer portal to reduce support calls and e-mails that carry a higher cost per case.

• Manage a support center that handles technical, sales, and general support calls
• Maintain weekly metrics report for senior executive staff reporting on call statistics, product failures, and process failures
• Created and implement new processes to correct deficiencies in division
• Interviewed, hired, and trained new hire’s on process and technical solutions
• Took part on the process improvement committee, quality initiative committee and new product release committee