Patrick Barba Email & Phone Number

Broomfield, Co, Us

San Jose, California, Us

• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.• Proposes/Presents Data Models based on business understanding provide a scalable solution around custom objects.• Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database. • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to Salesforce technology enhancement and initiatives.

Boulder, Colorado, Us

Company was purchased by NetApp

Westminster, Co, Us

• Managed four SFDC instances with 500+ users combined, and 5k+ portal users.• Create custom objects to maintain business processes not housed natively within SFDC.• Responsible for designing the system to house multiple divisions with their own record types, layouts, and business processes.• Meet with stakeholders to understand objectives, KPIs, and provide solutions utilizing Salesforce.com.• Mange projects to connect salesforce with other systems such as Oracle, Jira, Remedy, and more.• Responsible for admin functions such as training users, security controls and data management, territory management, customer portals, case management, workflows, formulas, approval processes, and more.• Developed and managed telephony systems integration and call flows globally.

Westminster, Co, Us

• Responsible for global 24/7 support with in-house agents and agents stationed in various states and countries.• Continuous development of CRM and IVR solutions to automate processes• Developed the end user paid support program to generate revenue • Launched the customer portal to reduce support calls and e-mails that carry a higher cost per case.

• Manage a support center that handles technical, sales, and general support calls • Maintain weekly metrics report for senior executive staff reporting on call statistics, product failures, and process failures• Created and implement new processes to correct deficiencies in division• Interviewed, hired, and trained new hire’s on process and technical solutions• Took part on the process improvement committee, quality initiative committee and new product release committee