Experienced Information Technology Infrastructure Leader with a demonstrated history of working in the consumer services industry. Skilled in Leadership, Strategic Planning, Service Management, Business Process Improvement, and ITIL Process Implementation. Adept at building high performance teams and growing leaders. Proficient in full-cycle project planning and implementation and skilled in applications analysis and back-office operations with demonstrated business acumen and ability to meet fiscal and deadline commitment. Strong information technology professional with a Master of Business Administration - MBA focused in Information Technology from Western Governors University.