Training and curriculum development for many facets of the organization.

In-classroom and virtual training certified. Training new hire bankers at Quicken Loans to pass the SAFE exam as well as on-boarding, integrating, and welcoming them to our culture, company, and site. This role includes content creation, implementation, and analytics tracking.

• Wrote Purchase and Refinance mortgages for OH, PA, NY, MD, NC, FL, GA, TX, NV, CA, OR, CO, IL, KY, MN, WV, LA, NJ, and AK• Cold called 60-70 clients per day to obtain client leads• Reviewed over 130 credit reports monthly to perform initial underwriting and qualifying based on income, credit, assets, and the home itself• Spoke with over 15 clients daily, and managed a rotating portfolio of over 60 clients• Assessed individual client situations and selected the best rate, loan program, and term to fit the client’s needs and wants• Used client credit, equity, and income data to advise in debt consolidation strategies• Honed expert sales skills to overcome multiple varied objections

• Supervised of a merchandising team of 10-15 associates responsible for seasonal resets, price changes, product changes, store upkeep, and managing the placement and merchandising of products• Planed the placement of millions of dollars worth of merchandise throughout the store• Conducted hiring interviews and recommending new hires for multiple teams and stores in the area• Conducted reviews, disciplinary processes, new employee training for supervisors and associates• Training Captain and Safety Captain for the entire east side of Cleveland• Selected for Advanced Development Management Training program

• Managed the restaurant’s operations, including open and close, and a staff of 25 and over 200 guests• Conducted inventory and ordered goods and produce• Provided managerial customer service including compliments, complaints, questions, and special needs• Conducted hiring interviews, coached employees and trained new employees in all positions

• Made and edited building plans in Auto CAD • 3d rendered building plans and designs• Designed and edited firm publications• Worked directly with company leadership to promote the company